Steve Hahn Auto Group

They lie about their inspection they make on used cars they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic they sell. The AC broke 4 days after purchase, reason was they never inspected the cabin filter which cause the AC to break. Wish I could post a pic to show how filthy it looked, like it has never been replaced They said they would pay for the part if I pay labor. After work was done, they refused. They ignore calls and texts, especially Juan, the sales guy. If you do buy, please take a mech to verify what they claim to inspect. They bribe you with a $100 gift card for a 5 star review if you do it right there and then. So that says right there how they do business. More

My experience with the Steve Hahn Auto Group has been nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lo nothing short of a disaster once I drove off the lot. The car I purchased was presented as being in “great condition,” but once I drove off the lot, the truth came out fast. There were unresolved Technical Service Bulletin, repairs that were clearly needed but never made, and issues that were either conveniently ignored or completely covered up. If the goal is to set a new standard for how many times a company can ignore a person and still call it “customer service,” the Steve Hahn Auto Group is absolutely crushing it. I’ve now contacted the dealership multiple times. You promised to look into my concerns and provide a resolution. Nothing. You said management would get back to me. Radio silence. I asked for a response by last week. And in true form, you ghosted me again. I'm starting to wonder if replying to customers is only available in your premium service tier, because it sure isn't part of the basic package. It honestly feels like their customer service strategy is to ignore complaints long enough that people just give up. This could’ve been resolved so easily with one person taking five minutes to actually try. Instead, it’s been nothing but deflection and a complete lack of respect for the customer. Do you all pass my emails around at your staff meetings like a motivational poster? “Hang in there! If you ignore them long enough, maybe they’ll disappear!” If so, I hope someone at least brought donuts to go with the collective apathy. Shameful doesn’t even begin to cover it. Buy at your own risk. More

I purchased my new vehicle a month ago. The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses The reason I went to them is because my 2016 Kia Sorento had the engine and transmission replaced at 93k miles and my car was towed there from Moses Lake. This was around 5 years ago and my mileage said 156k but the engine only had around 65k. I thought I would get a decent trade with them because they had replaced the engine and could work with me on the miles for a trade. That car was my baby and after 10 years I finally paid it off. I was basically given a print out of the Car Fax and Blue Book value of my car and it was around 4K. It was really hard to accept that amount for a trade but I did because my salesman told me the bank wouldn’t finance anyone more than that because of the miles. Stupid me gave them my car for 4K but I went in today to get my license plates and my car was on the lot for $11,999! I feel taken advantage of and betrayed but I should have know what I was doing before I let them hose me. More

Took my car in for timing chain replacement. Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine ble Car never had problems with oil leaks until i took it to them. Had to return car several times after initial repair for unusual noises. My engine blew and they blamed me for not putting oil in car! Dont ever do business with them. They couldnt even do the repaur right the first time. Car made more noise when i picked it up than when i brought it in. for initial repair. No offer of compensation of any kind. More

I would rate them a 0 if I could! They could care less about their customers. Our vehicle was vandalized while in possession of the dealership. They were unprofessional and could care They could care less about their customers. Our vehicle was vandalized while in possession of the dealership. They were unprofessional and could care less that our vehicle was broken into and trashed. Hey offered no help. They have so many cameras on their merchandise but when it comes to the customers parking lot (in service) they have NO CAMERAS! This dealership is garbage! Horrible customer service and they don’t stand be their word. 0 stars!! Complete trash! Don’t buy car here !! More

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault. More

My Mercedes G63 AMG was stolen from inside the service bay overnight on 7/23/2024 with the Service Manager Jared telling me that keys were left in the vehicle with windows down, this was noted in the poli bay overnight on 7/23/2024 with the Service Manager Jared telling me that keys were left in the vehicle with windows down, this was noted in the police report as well. I have signed repair orders with it in their possession for service and being told by management and in front of staff that the dealership would be fixing and replacing what was damaged and stolen since it was recovered and driven back to the dealership by the Service Manager. I'm told by Jared, the Service Manager on 7/26/2024 that the owner and General manager will not honor fixing my vehicle and replacing what was stolen and damaged as what was discussed and agreed. More

Atzy was great! She was very knowledgeable and helpful during my buying process. Would 100% recommend Steve Hahn’s! She was very knowledgeable and helpful during my buying process. Would 100% recommend Steve Hahn’s! More

Bought two cars from them thought we’d give them a second chance and the second experience was also mediocre. They don’t follow promises, forget to send you your license plate, don’t deliver on we-owes unles chance and the second experience was also mediocre. They don’t follow promises, forget to send you your license plate, don’t deliver on we-owes unless you remind them 3 times, the sales department and finance don’t communicate. Don’t let them near your car or buy from them. More

I am still in the process of finalizing paperwork but Atzy has been amazing. She is relatable, funny, and easy to talk to. I’ve gone to dealerships many times and dealt with salespeople who try to take a Atzy has been amazing. She is relatable, funny, and easy to talk to. I’ve gone to dealerships many times and dealt with salespeople who try to take advantage of me, but Atzy was kind and helpful and made my experience at a dealership really change my views on car shopping. She’s a good one, and deserves a raise. More