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Steve Foley Cadillac
Northbrook, IL
132 Reviews
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Showing 132 reviews
November 07, 2017
Lack of customer service My overall experience at this dealership was negative, even though they fed us lunch on the day of purchase. My wife and I selected a vehicle to test My overall experience at this dealership was negative, even though they fed us lunch on the day of purchase. My wife and I selected a vehicle to test drive. As it turned out that vehicle was sold fairly fast and so we ended up test driving a 2014 Cadillac CTS listed for $17,995 online. That price quickly changed once negotiations started. The dealership adds $985 for paint protection and $985 for “dealer prep,” however they were unable to provide us with any reasonable details of what the costs are for. The final answer was “we just charge everyone that.” A side note, it is their common practice to list CPO vehicles online, yet when you arrive they will notify you the certification has not been added to the price yet. They are fully aware of this false marketing scheme, yet continue to function that way. Further, we were interested in the $2,500 CPO warranty. When asked, Ryan told us that this warranty covers everything except maintenance. The dealership was unable to provide us with anything in writing regarding this warranty prior to purchase. Not until week after the purchase, they provided us with a booklet that showed all items excluded from coverage. Never were these items mentioned before. Given the experience from the day before, the next day we decided to bring our own financing to purchase this vehicle. We have confirmed with our financing institution that they work directly with Steve Foley Cadillac. It took Ryan and his partner 5.5 hours to figure out how to process our payment – starting with forcing us to fill out a new credit application, calling our financial institution for step by step instructions on how to use their own system (which was provided on the piece of paper we gave them up front) to providing the wrong mileage reading on the contract and most of the paperwork. After taking possession of the vehicle, we obtained two independent inspections. Both showed several inconsistencies compared to the inspection sheet provided by Steve Foley Cadillac. Another dealership was able to tell us that the vehicle had body repair done with dates after Steve Foley took possession of the vehicle. Steve Foley service department could not confirm any body work was done to the vehicle at all. Finally, I have contacted the dealership numerous times about my well below average customer experience and the numerous discrepancies from CPO warranty to body work that was never disclosed. They asked me to bring the vehicle back for review of my concerns. This visit only confirmed the discrepancies I have found. They requested I bring vehicle again for further review. I am not in the position of being able to drive back and forth to their dealership for them to figure out why things are not adding up on their end. Stay away! You will get tricked into buying a potentially unsafe vehicle and they will not help you out, they will just waste your time. Don’t get lured in by the high-end car brands. Buying a vehicle from this dealership is far from a high-end experience. More
by Jakub M
Employees Worked With
Ryan
October 31, 2017
Best car dealer experience I had the best experience at Steve Foley Cadillac! Fast, efficient and professional. My salesperson Frank Sammartino was the best. I would recommend I had the best experience at Steve Foley Cadillac! Fast, efficient and professional. My salesperson Frank Sammartino was the best. I would recommend Steve Foley and Frank Sammartino to anyone! Thanks Frank! More
by Steve Foley Fan
Employees Worked With
Frank Sammartino
June 30, 2017
Genuine customer service Jim Mazzetti is the most professional car salesperson I have ever dealt with. He was genuine, not pushy at all and just came off really honest. He too Jim Mazzetti is the most professional car salesperson I have ever dealt with. He was genuine, not pushy at all and just came off really honest. He took customer service to another level. I never want to stay around at a car dealership and push to keep it moving but honestly I didn't mind Jim going through everything in detail with me because A) he made it easy for me to understand all the features and benefits of the 2017 Cadillac XT5 and B) I could feel the passion come through. He Thinks like an owner/operator and serviced us like this was Jim Mazzetti's dealership not Steve Foley. More
by JC
Employees Worked With
Jim Mazzetti, Irv Shainberg
May 08, 2017
Stay away! Dishonest about pretty much everything - pricing, inspection, etc. There are better dealerships out there that are more professional. Also beware of Dishonest about pretty much everything - pricing, inspection, etc. There are better dealerships out there that are more professional. Also beware of hidden costs that will drive the so-called "Reduced Price" up before you even sit down in their offices. More
by AK
Employees Worked With
x
May 08, 2017
Misunderstanding apears to have been misunderstanding about weather the car was Cadillac. Certified or not, took a few days to work through the pricing.. but they did apears to have been misunderstanding about weather the car was Cadillac. Certified or not, took a few days to work through the pricing.. but they did continue to try to work it out. More
by ThatsLife12
Employees Worked With
Alex Z
April 23, 2017
Excellent Service I purchased a new vehicle from this dealership in June 2015 and I must say that it has been an excellent experience. They are truly professional and m I purchased a new vehicle from this dealership in June 2015 and I must say that it has been an excellent experience. They are truly professional and make it a pleasant experience whenever I needed my vehicle serviced. That's from the service writers, body shop manager as well as the cashier. I appreciate the services they rendered. More
by Jsmith346
Employees Worked With
Howard
March 25, 2017
fantastic business My salesperson frank made me feel very welcome.the car was clean and ready when I arrived. The transaction took less than one hour.I would recommend t My salesperson frank made me feel very welcome.the car was clean and ready when I arrived. The transaction took less than one hour.I would recommend them to anyone looking for a used car More
by howard
Employees Worked With
steve, Frank Sammartino
February 23, 2017
Wonderful staff to go with a wonderful vehicle selection Ryan has helped me find my sons dream car. He gave us a great deal on a great car. There was no hassle or pressure put on us. Harvey in the servic Ryan has helped me find my sons dream car. He gave us a great deal on a great car. There was no hassle or pressure put on us. Harvey in the service department is outstanding. Will purchase from them in the future. More
by AnnaG
Employees Worked With
Ryan Sammartio and Harvey Jones
February 16, 2017
Old Bait ANF switch game and hard hit on my credit I was working with a Salesman named Frank and she got me all the way up to the finance finance the car US Bank was on board then all the way up until I was working with a Salesman named Frank and she got me all the way up to the finance finance the car US Bank was on board then all the way up until when I was supposed to sign the papers from the bank they email me. Didn't call me to tell me someone else sold the car.Excuse!! me !!I had a contract on the car and the car is sold to someone else wow that is poor business .I will never buy a car from them and I buyer beware. Had the nerve to offer me another car the old bait-and-switch routine More
by Fakepeople1
Employees Worked With
Frank and finance guy
January 29, 2017
Be ware of false advertising!!! As soon as I walked in, the sales person seemed like a nice guy but tried to convince me the car which they advertised was not certified. I showed him As soon as I walked in, the sales person seemed like a nice guy but tried to convince me the car which they advertised was not certified. I showed him their website as well as the certified Cadillac website. After about 30min and me telling them I will call Cadillac to confirm they agreed to sell as certified as if they were doing me a favor. They of course tried to offset the price by low balling my trade-in. They gave me 3500 less than what Autotrader cash offer was. Next day I went to buy same car at a different dealer. Got same price and they honored the Autotrader offer. I guess unless you are buying a Bentley and don't care how much your car is worth you should consider doing business with them. I really thought dealerships have turned things around but I guess not this one. More
by Wesd
Employees Worked With
Walley
