Steve Coury Ford

Untrustworthy Service Advisor When my Toyota Sienna died on the highway it was towed to the nearest AAA approved repair shop--Steve Coury Ford. Arriving too late to diagnose the p When my Toyota Sienna died on the highway it was towed to the nearest AAA approved repair shop--Steve Coury Ford. Arriving too late to diagnose the problem, I was told by Ben Clifton they woud check it out the next morning & give me a call. We got a motel room & settled in for the night. The next afternoon I was told the timing belt had jumped and I would need a new timing belt and water pump which had a small leak. Ben said these always come as a kit & are replaced at the same time. He said it was a 4 hour job with an estimated $500-$600 price tag, They had the parts though and he assured me they would be able to do the job the next day. Because of commitments in the valley my wife & I rented a car & drove back to Phoenix. The next day I called Coury around noon & reached one of the techs who said they were working on it, but it was looking like it would take another day. I told him that was unacceptable & that I had to return the rental car and expected mine to be done as promised. There were still over 4 hours left in the day. I checked again at 2:00PM just before leaving the house & reached Ben who assured me the tech was mistaken & the car would be ready. We drove to Star Valley & picked up the car around 4:00 PM thinking everything had been done as agreed. While I was paying the $530 bill, Ben told me they had not been able to replace the water pump because it was not included in the kit.with the timing belt. THIS WAS AN ABSOLUTE LIE! Since Ben made no other comment I assumed that at least a new timing belt had been installed. I didn't find out how wrong that was until I called Ben a few days later to lodge a complaint. After talking to several repair shops about replacing the water pump I was told "no reputable shop would replace the timing belt without replacing the water pump." That's when Ben told me to look at my receipt & I would see that he didn't replace the timing belt either. Instead he just re-installed the old one & reset the timing. In other words, Ben gave me a $530 bandaid & left me facing another $500-$600 bill to get the repair done that he promised to do. I still have a leaky water pump & a suspect timing belt with over 60K miles on it that I now wouldn't trust for any extended drive. Ben can't understand my outrage. After all, he got me back on the road, so what's the problem? I guess if he thinks lying about having the parts, lying about the water pump being left out of the kit, lying about the work he was going to do and lying about how long it would take aren't reason to be upset, that should tell you all you need to know about taking your car to Steve Coury Ford. Too bad there isn't a zero star rating. Just count the 1 star for some friendly staff. More

More information about Steve COURY FORD I still have not gotten my 2011 Cadillac CTS that I traded in, paid for. I looked up the standing by the Better Business Bureau and found out that the I still have not gotten my 2011 Cadillac CTS that I traded in, paid for. I looked up the standing by the Better Business Bureau and found out that they have a F rating. Nobody should go anywhere near Steve COURY FORD in Payson Arizona. An F rating, what a shame this dealership is. Lincoln, the finance department manager has lied to me EVERY TIME I have been there complaining about the payoff of the Cadillac CTS. More