Sterling McCall Toyota

Service was done in a reasonable amount of time for a good price. Waiting accomodations were great (free beverages). Work appears to have been done correctly (brakes you can't see). good price. Waiting accomodations were great (free beverages). Work appears to have been done correctly (brakes you can't see). More

I am old and quite deaf. I got a notice for a recall. The service was outstanding. The people make this place special. Many thanks. I'm fairly new to Houston and have been to two other dealerships. The service was outstanding. The people make this place special. Many thanks. I'm fairly new to Houston and have been to two other dealerships. I moved from apartments to a house so Sterling McCall is in my neighborhood. What a fortunate move. My initial visit went so well I scheduled another visit for regular servicing next week. I just wish every elderly widow could have such a lovely dealership! Lucky me. More

I had a great experience at this dealership. They treated me great and I even got to look around and they had the best prices for the vehicle I was looking for. Freddi was a wonderful sales man and treated me great and I even got to look around and they had the best prices for the vehicle I was looking for. Freddi was a wonderful sales man and had an answer for all of my questions and the ones he didn't know he quickly found for me. I will be purchasing another vehicle from this dealership through Freddi. More

Lube dept. is fine, but the service dept. really is lame. I am waiting for 10 minutes while late comers are being helped. The wheel alignment/tire balancing/break overhaul, I keep hearing this knocking sou I am waiting for 10 minutes while late comers are being helped. The wheel alignment/tire balancing/break overhaul, I keep hearing this knocking sound from the tire;out of alignment/balance according to another repair facility who checked my car. So many negative experiences I have had with this place. Next car is not going to be from this dealer for their poor service (I had also had an issue upon purchase; title not being sent in timely manner, license plate being forgotten, one of the options I purchased was not done upon vehicle pickup) More

We have purchased 1 Corolla and 2 Camry(s) from this dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, dealership. The 'Customer Service' has been excellent. The employees are warm, kind, respectful, and accessible. Mr. Allen Tate, New Car Director, has truly made our experience with the dealership very special. With the care and attention we have received, I highly recommend Sterling McCall Toyota. A. Hall More

I was in the used car dept last night around 8:45. I test drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet drove 2 used cars. I accompanied salesman Thomas Simmons to his office to "look at some numbers" on the 2 cars. I told him I was not ready to buy yet, because I was still looking around, and I thought I would get a better deal at the end of the month. He said that wasn't the case, and I said that I thought that it was, and he told me that I could "just leave, then," that I could "just go if you want." Needless to say I didn't argue, just left quietly. I couldn't believe I was talked to like that. I complained the next morning to the used car Mgr, and he only said he was sorry about it, didn't seem genuinely sorry, didn't even say he would to talk to Mr Simmons. I suggest you stay away from this place, because no one cares about the customer. More

Be aware of fraud at Sterling McCall. When financing, at 2.9% on 26,000 Saaid came back with a payment of 583/mo. I can do the math in my head, somehow he added 10,000 to the loan then tried to bully us in 2.9% on 26,000 Saaid came back with a payment of 583/mo. I can do the math in my head, somehow he added 10,000 to the loan then tried to bully us into staying and completing the loan. Our salesperson, Burt, was very good, so we decided he should not suffer for the actions of an unethical co-worker. He called back and the payment was 110$ less than originally quoted the day before. Also, when getting insurance for the vehicle, no one at Sterling McCall would give my insurer the VIN # for the vehicle we were buying and gave them the run around as well. Needless to say, I will not be taking my car there for service considering how unprofessional the sales/finance team at Sterling McCall has proven themselves to be. More

After reaching an agreement and literally sitting in the finance manager's office, the salesperson stepped in to say they "accidentally" just sold the same car to the person in the next office. Then asked i finance manager's office, the salesperson stepped in to say they "accidentally" just sold the same car to the person in the next office. Then asked if we were interested in a car that we had already declined (and was more poorly equipped). They said they would make it right but when I called the next day only received a tepid response to try to find me a new vehicle with no attempt to secure a similarly equipped one. No apology, not even any communication, from the manager who purportedly made the mistake. Funny. I told a friend about what happened and their question was "Sterling McCall"? 'Nuff said. More