Sterling McCall Toyota

Super From start to finish the service was super from the salesman Syed to Financial manager James Lu. Syed, was friendly, greeted us with a great attitude, From start to finish the service was super from the salesman Syed to Financial manager James Lu. Syed, was friendly, greeted us with a great attitude, very knowledgeable, accommodating. A very satisfying experience! More

We purchased a vehicle at the first visit - Great Experience We just went to see a Toyota SUV and it was not what we were looking for ; however, after understanding what we are looking for, our salesman, Syed Ma We just went to see a Toyota SUV and it was not what we were looking for ; however, after understanding what we are looking for, our salesman, Syed Madni went out and came back after few minutes to tell us that he has just the right vehicle which has everything we are looking for and more. Sayed is awesome. We ended up purchasing that vehicle on that very same day... which was actually not planned. We think that we got a good deal and the vehicle with everything we expected to have. More

Bought new Corolla "Syed and Shahid are awesome" They are very respect full and good thing is they are listening to customer and putting their efforts to resolve ASAP "Syed and Shahid are awesome" They are very respect full and good thing is they are listening to customer and putting their efforts to resolve ASAP. I would like recommend every one to first talk to them. Employees dealt with: Mr Syed and Mr Shahid. More

Horrible Customer Service and Sales Tactics I went to the dealership to test drive a car on or about 3/26/16. We were unable to reach a deal, so I left the dealership. After I left, the dealer c I went to the dealership to test drive a car on or about 3/26/16. We were unable to reach a deal, so I left the dealership. After I left, the dealer called me daily promising a "good deal". I had already stated my budget when I arrived. I was called in on or about March 25, 2016 to come and buy my car. After 4 hours, I was informed that the check system was down and that I would have to come back and re-do everything. The next day, there was an error with my check. I was told that I would be given my new car and they would hold my trade in. On 3-30-16, I signed for my new car. The deal doubled my requested budget and added $700 to my down payment of $3,000 making my monthly $1,100 and some change. The entire time, I stated how uncomfortable with this deal I was. I was told by my salesman John Scott and family member friend ex salesman David Ross, how I could trade in or refinance in a year and not to worry. I signed for the car on 3-30-16. I visited Sterling McCall in person and called on March 30, 2016 and March 31, 2016, to cancel the sales contract on the Lexus RX350 that was made on 3/31/16. Ii also requested that the 2010 Nissan Maxima that I used as a trade-in be returned to me. Each time, Finance Manager Dennis informed me that he would be unable to return the vehicle because Toyota Financial now owned the Lexus. Dennis stated that the "legal document was binding". Dennis also stated that the 2010 Nissan Maxima had already been sold. When asked about sale details, he was unable to provide any. As of April 8, 2016, Sterling McCall was showing the 2010 Nissan Maxima as available for purchase for $11,993 online. On April 9, 2016, Ferris Khalil, a Sterling McCall representative, after conducting research, confirmed that the 2010 Nissan Maxima was in fact available for purchase and not pending any sale. A review of the Installment Sales Contract revealed that I actually signed an agreement selling a 2010 Nissan Maxima, VIN # 1N4AA5AP5AC843223. This resulted in a negative equity amount of $5,299.99 which was included in the financing for the 2015 Lexus RX350. On April 13, 2016, a vehicle history report revealed that VIN # 1N4AA5AP5AC843223 in fact belongs to another Nissan Maxima with a title in New Jersey and a current lien from Wells Fargo Dealer Services. This VIN # is not the correct VIN for the vehicle Anthony Nwajei owned. Therefore Anthony Nwajei never signed any legal documents transferring ownership to Sterling McCall Lexus for the 2010 Nissan Maxima that I owned. Thus, Sterling McCall does not have a clean title for my 2010 Nissan Maxima. On April 14, 2016 I had my attorney send a demand letter to the dealership specifically to Jerry Busy addressing my concerns. He never responded back, but he did contact my father in law David Ross who then called my wife and I along with his daughter saying if I didn't drop this that he would not be able to get him job back. I think these practices are extremely deceptive and outright wrong. More

Syed is asowme I recommend everyone to get a deal from him , he's really good guy I like him , he helped me to get a good car and with changed the tires I recommend everyone to get a deal from him , he's really good guy I like him , he helped me to get a good car and with changed the tires More

Amazing Experience I walked into this dealership not knowing if I even had a chance of walking out with a used car. When I walked in I was greeted by a very friendly sal I walked into this dealership not knowing if I even had a chance of walking out with a used car. When I walked in I was greeted by a very friendly sales person, Syed Madni, who made this experience very smooth for my family and I. With my credit and down payment amount I was not sure if I would even qualify for a used car but Syed really helped with all that he could to make sure I was satisfied before leaving. He was able to set us up with a brand new car with the color and features of my choice. I had a great experience while getting this car and would recommend everyone to visit this dealership and if possible look for Syed Madni. More

Good experience Syed was very patient and answered all my questions throughout the week over email and phone. He and his manager worked hard to get me the best deal a Syed was very patient and answered all my questions throughout the week over email and phone. He and his manager worked hard to get me the best deal and the car I wanted. I'm very pleased with my new car! More

Many Thanks to Salim Adil We wanted to get a new car and went to Sterling McCall Toyota met a car dealer name The Salesperson Salim Adil, he gave us the friendly welcome and g We wanted to get a new car and went to Sterling McCall Toyota met a car dealer name The Salesperson Salim Adil, he gave us the friendly welcome and gave lots of information about the cars that I wanted. He took us to see different cars. He made my day with a new car with a good deal. As I picked the car, he showed how some of the features works before I took the car home. I am happy to get the car from him. In the future when I get another car, for sure I would go back to him. I would recommend Salim Adil to everybody that knows that are looking for the car. He is very knowledgeable person and has extremely helping nature. More

Satisfied Love it! Great customer service, help me out a lot of which vehicle is good. Very quick, i was so happy leaving the dealership with a new car and sati Love it! Great customer service, help me out a lot of which vehicle is good. Very quick, i was so happy leaving the dealership with a new car and satisfied. More

New Car - Farhan Qureshi & Jame Alaskare - Best Team Member Buy a car is not an easy task and if you have bad credit; things never look good for you. I was looking for a new car knowing with bad credit i wo Buy a car is not an easy task and if you have bad credit; things never look good for you. I was looking for a new car knowing with bad credit i would merely have any luck. I have been denied from 3 locations and with disappointment still looking to finance a new until i came across Sterling Mcall Toyota (Sugarland). I received the best sales experience from this new sales guy Farhan, who wasn't pushing but gave me the time to experience the new ride and gave me verity of options to choose from. Since i had a budget and looking for a deal; Farhan really went extra mile to get me the best-of-best deal which i didn't get offered from any of locations in Houston and cannot turn down. Now having the best deal in hand i'm super excited but scared at the same time that i may get slashed by finance department due to bad credit. Luckily, i came across James Alaskare who promised to take care no matter how bad it is. Well the worst still happened; with my bad credit all banks were denying me or giving crazy monthly finance rates which were out of my budget. James kept his promise, he worked out with multiple banks and after literally hours he managed to set me up with monthly rate suited my budget. I can not express in words how much THANKFUL i'm for James for providing me the the best service and giving extra care with all the odds i had. Other locations simply slammed me for what i have and were happy to walk away a customer. But James spend hours to make sure that i don’t leave with disappoint from his location. Buy 9:30pm all the deal and paperwork got final and i'm amazed for the expectational work by James This dealership has the best team which will work with you. James Alaskare and Farhan Qureshi are shinning stars and management needs to make sure you appreciate these guys with rewards and recognition which they highly highly deserve. Thank you James Alaskare & Farhan Qureshi for the best new car experience and many more to come More