Sterling McCall Toyota

Overall I like Sterling McCall Toyota, but one thing is the Service agent James does not have any customer service skills. First of all, he never came to give me any updates on my car. I had to go to the d the Service agent James does not have any customer service skills. First of all, he never came to give me any updates on my car. I had to go to the desk on two or three occasions. In short I finally saw him submit paper work to the lady at the desk and when I inquired she told me that she had my paperwork and I paid for my service. This guy practically walked right pass me without a word. More

They were very helpful and nice. They had a lot of free drinks provided and some snacks They had a lot of free drinks provided and some snacks More

Excellent service and very knowledgeable Padro villocello did wonderful service 👍 I will recommend to my friends thanks villocello did wonderful service 👍 I will recommend to my friends thanks More

Was able to drop off my car and get it back within 24 hours. There was an error on my ticket-the cost was higher than quoted. However, I was able to get this resolved. hours. There was an error on my ticket-the cost was higher than quoted. However, I was able to get this resolved. More

Worst service department. Take your keys and can’t get ahold of service advisor for 3 hrs. Appointment for oil change and no response to calls, text or verbal communication. I Take your keys and can’t get ahold of service advisor for 3 hrs. Appointment for oil change and no response to calls, text or verbal communication. I will be the last visit. More

This was our 5th vehicle purchase from Sterling McCall / Group 1 Automotive, and unfortunately, it will be our last. Bhong Zausa was great as always, but the finance experience with David Wang was frustrati Group 1 Automotive, and unfortunately, it will be our last. Bhong Zausa was great as always, but the finance experience with David Wang was frustrating. We asked multiple times to review the final contract form but were never shown it. He just put it on a USB drive and taking his word, we left trusting David Wang and Sterling McCall. Later that night, my husband I reviewed our purchase by plugging in the USB to our computer. The service contract was quoted at a significantly lower price than what we were ultimately charged. My advice, if you have to buy from Sterling McCall especially once in the F&I office with David Wang, be cautious and vigilant. We emailed GM Keegan Savell about the issue and haven’t received a response over a week later. Disappointing experience from a dealership we once trusted. More

Under construction at the moment but the building overall is and was nice. The wait was too long for an oil change. I got there early and still had to wait 2 hours and 20 mins. The cashier was rude wasn't cu is and was nice. The wait was too long for an oil change. I got there early and still had to wait 2 hours and 20 mins. The cashier was rude wasn't customer service oriented and hardly ever looked up. But for the most part the waiting area is very comfortable and helps with the long wait. Nothing was really explained after the inspection like it use to be. I didn't even get the sheet that shows all the issues nor an email about declined services I don't if this Is a new direction but it didn't seem too customer service oriented more like burn out to me with a lot of the employees-service workers and cashiers and parts guys the sales guys look pretty happy More