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Sterling McCall Toyota

Houston, TX

Overview
Reviews
Vehicles
4.2
1,225 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,225 reviews

September 07, 2025

The dealer it’s under construction but they are still doing the best. Emely the advisor she is really nice she took care of me thanks for that More

by tzununc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emely
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Sep 07, 2025 -

Sterling McCall Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2025

They worked in a timely manner. Excellent job too. Provided good service. Will recommend definitely. Thanks. More

by Jacky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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Sep 07, 2025 -

Sterling McCall Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2025

Sterling McCall Toyota is without a doubt the best dealership I have had the good fortune of working with in quite some time. I have purchased three new cars from them. My salesman JJ is top-notch. He More

by Brad L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnathan Jamirillo
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Sep 07, 2025 -

Sterling McCall Toyota responded

Hi Brad, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 07, 2025 -

Brad L. responded

It's my pleasure. I'm loving my new GR Corolla.

September 06, 2025

Welcoming and timely. Jean and Kathie- great assets to the company. Explained the process well and kept me updated More

by Mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean . Kathie
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September 06, 2025

Service advisor was very personable and service was quick… there was a long wait(15 minutes) for picking up my car after payment was made. More

by tmggarner52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wong
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September 05, 2025

Demora en el servicio y mal trabajo . No tienen cuidado . Creo q no regreso. Trabajan mal y lento More

by Joseuber1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo
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September 05, 2025

Very busy holiday weekend especially with lots of construction. My salesman Amir was very easy to work with and I was very satisfied with my vehicle purchase. More

by dlh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Garek
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Sep 07, 2025 -

Sterling McCall Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you have any further questions, please give us a call. We're always happy to help!

September 03, 2025

Waited almost 4 hours for oil change, alignment, and emissions inspection. On the drive home, discovered the car was now OUT of alignment. Will have to return. Very disappointed. More

by owlidiot85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest
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September 03, 2025

Replaced battery today at dealership; afterwards, I already had to jump start the vehicle; we’ll take back in the morning for proper diagnostic check to determine the underlying problem. $250 in to it More

by terrellrainbolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Casas
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Sep 03, 2025 -

terrellrainbolt responded

Into 2nd week now; should have been ready last week (fuse box on back order). I initiated a call yesterday pm to service advisor, was told the completion date might be pushed off as late as this upcoming Monday. If so, that would be on to the 3rd week of unkept commitments, 2nd & 3rd delays; the total est. bill keeps growing too! Not happy w/ SM!

Sep 03, 2025 -

terrellrainbolt responded

See my remarks of 9/03/2025! I’m without a car now.

Sep 07, 2025 -

Sterling McCall Toyota responded

terrellrainbolt   My name is Art Whatley. I am the Service Director at Sterling McCall Toyota. Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation Please contact me at 713-270-3924. Regards,   Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

September 02, 2025

Thank you especially for the installment payment options and fast service! Thank you so much. More

by senerozdemirusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Garza
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Sep 07, 2025 -

Sterling McCall Toyota responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

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