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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,304 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,304 reviews

May 30, 2025

Spencer is outstanding. His customer service is outstanding and has words of honor. Provided the necessary discounts More

by ediaz80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
May 31, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2025

We had a very positive car buying experience with you guys. Jalil didn't make us feel elderly pressured while looking at cars. When we test drove the Camry Le model he wasn't there trying to pressure us More

by NguyenH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalil Ghafoor
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

They are always on time while servicing our vehicles. I really like their special offers which the send us More

by Dougfreede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jun 01, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

Every thing is good except in complementary coffee area the color lady denied me to give popcorn and mad at me. I don’t understand Delearship offing and lady is denying. I think she is taking her home fo More

by acstaskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady stocking chips, bars popcorn in coffee dept.
Jun 03, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we truly appreciate your feedback. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

May 29, 2025

Prompt check in. Kept me informed on status of repair. Repair took longer than expected. More

by Anthony Arredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
May 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello Anthony, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 29, 2025

Could use better communication when work can't be done in timely manner or parts have to be ordered. More

by nicolaloveu91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden he was wonderful
May 30, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience. I look forward to speaking with you. General Manager jnegrete@Group1Auto.com

May 27, 2025

Sayeed was my salesman and he is excellent at working to sell a car! He sold us many cars so we like to have him help us since he is so fair. It was just an hour not more than two. More

by clairescuts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sayeed
May 29, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2025

Over all service is excellent I do believe there is room for improvement. The waiting area is very comfortable. More

by hymn.adorn-0r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Adrian
May 29, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2025

Handled my oil change quickly. They got approval for 2 filter changes and provided the price before working on my car More

by cindydunigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reyes
May 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

Steve Roble is very professional Highly recommended to assist the customer I’m very happy with Toyota service More

by sotillonestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra , Bibin Thomas
May 25, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found Steve to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!