Sterling McCall Toyota Fort Bend

This dealer is always so efficient and quick. I have never had a bad experience getting my car serviced or dents and scratches fixed. I have never had a bad experience getting my car serviced or dents and scratches fixed. More

You are just the best please keep it up. I am totally satisfied with the treatment I received from your organization. I am totally satisfied with the treatment I received from your organization. More

Fully satisfied with what they have done for me. Always they tried their best and got their job done very well. Always they tried their best and got their job done very well. More

Excellent as always, honest and reliable service that is needed for your vehicle. I’ve been a customer for 20yrs and all I can say is outstanding .thank you Tuan and Chase! needed for your vehicle. I’ve been a customer for 20yrs and all I can say is outstanding .thank you Tuan and Chase! More

This dealership did a great job of helping me a week ago with a tire situation. They are professional, knowledgeable and friendly. Omar was the service representative who helped me and he was awesome! with a tire situation. They are professional, knowledgeable and friendly. Omar was the service representative who helped me and he was awesome! I recommended highly this dealership. To me they are the best. More

The service department guys are accommodating and they offer good service. And you can choose what service maintenance to your car. offer good service. And you can choose what service maintenance to your car. More

The dealership is great. We have bought 2 cars from them. But the best department is service and the best service writer is Tariq. He is thorough and effective and very ti We have bought 2 cars from them. But the best department is service and the best service writer is Tariq. He is thorough and effective and very time conscious More

I am retired, and live in Palm Desert, CA. I bought a used 2018 Lexus LS500 from Sterling McCall Toyota off the internet. I flew into Hobby airport and picked up the car 4/26/2025. I noticed u I bought a used 2018 Lexus LS500 from Sterling McCall Toyota off the internet. I flew into Hobby airport and picked up the car 4/26/2025. I noticed undisclosed curb rash on the wheels and sun damage to the black glass panels between the doors. I drove the car 1500 miles home. Two days after I got home I took the Lexus to a local wheel repair place to have the wheels repaired. It cost me $700 to have all the wheel damage sanded off and refinished. When I picked up the car I was told I had 2 wrong tires on the car. The $92,000 car was built and sold new with run flat tires, no spare tire or jack. Sterling McCall replaced 2 of the run flat tires with the cheapest regular Goodyear tire that could be purchased. In addition, they replaced the 4 locking lug nuts (I guess they lost the key) with 4 of the wrong size, which could be unscrewed by hand, the ends don't fit into the wheel holes. The replacement of the 2 tires and lug nuts were documented in the paperwork I was given by the dealership. I went to Discount Tire here and was quoted $1100 for 2 new Bridgestone tires that would match the two already on it. I then tried to contact Martin Morcho, the general manager, Mr. Mocho had emailed me during the buying process telling me about the transparency of Sterling McCall Toyota and that if I had any questions or problems to call him immediately. I emailed and left 2 voice messages. No response. I decided to do one last voice message this morning and finally heard from Mr. Morcho. He said what the dealership did was irrelevant and he would not do anything. The fact that Sterling McCall Toyota installed the wrong tires to save money was my problem. The fact that I now have a car with mixed regular and run flat tires was not his problem. I have since learned Sterling McCall Toyota has a F rating with the Houston Better Business Bureau. Seventeen complaints, all ignored. They also have a 2 of 5 rating with Yelp. I may be an old man, but even in this day and age, I find it impossible to believe a car dealership could send me on a 1500-mile trip home with 2 incorrect tires, and no spare tire or jack to change them. I advise anyone planning on buying anything for the Sterling McCall family of dealerships to do their due diligence before buying from these morally bankrupt people. More

Great service and quick turn around! Kept me informed about everything that was going on with my vehicle. Kept me informed about everything that was going on with my vehicle. More

Today was not a good service day. I had an appointment for 10 am and I waited in the service line for over 20 min. Waited way over an hour to a state inspection. Got my car only to tu I had an appointment for 10 am and I waited in the service line for over 20 min. Waited way over an hour to a state inspection. Got my car only to turn back into service as my tires were not aired. Disappointed day. More