
Sterling McCall Toyota Fort Bend
Richmond, TX
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I can't say enough about the experience we had Ft Bend Toyota. What stood out most was the honesty. We visited other dealerships earlier in the day, but we were most comfortable with Ft. Bend Toyota. I Toyota. What stood out most was the honesty. We visited other dealerships earlier in the day, but we were most comfortable with Ft. Bend Toyota. It was the last day of the month and we felt the pressure to buy at the other dealerships. Jerry Kroger our Sales Advisor at Ft Bend Toyota was honest, courteous and informative and there was no pressure to make a sale. We took a test drive and by the time we returned we were ready to buy. My parents were actually the ones buying the vehicle, a 2011 Toyota Venza. My father has a hearing disability that affects him most in public places. Jerry was very sensitive to my father’s condition and took the time to explain the vehicle’s features and later to make sure he understood the process and documents necessary to purchase the vehicle. The deal we received on the vehicle was better than we had expected. Let’s just say it was an offer we couldn’t refuse. We arrived at Ft Bend Toyota later in the day than we wanted. I appreciate Jerry Kroger and the financial staff for staying late to complete the sale. There was no rush on their part to speed up the process so they could go home. You would have thought we were there in the middle of the day. Cassie Hughey, the Finance Manager, was very courteous and explained all the documents my parents need to sign. One thing I can say about the people at Ft Bend Toyota is they are very down to earth. Ft. Bend Toyota has gone through a few names changes over the years, but we have been buying vehicles from this dealership for the past 27 years. I should add all of our Toyota’s over the years have always been service at Ft Bend. The automotive Service staff is also one of the reasons we continue to return to Ft Bend Toyota. More
I purchased a 2011 Toyota Camry LE from Harry Palmer at Fort Bend Toyota. Harry was extremely nice, not you 'typical' pushy sales person. He took time with us and was very patient. After the sales of th Fort Bend Toyota. Harry was extremely nice, not you 'typical' pushy sales person. He took time with us and was very patient. After the sales of the car he waited with me until my new car came out and went over all the fine details of the car. I would recommend Fort Ben Toyota and Harry to anyone looking to purchase a new/used Toyota. The only negative thing, I did not want an extended warrenty on the car, not at all interested. I told the loan officer this from the get go. They 'make' you listen to the entire sales pitch which was a total waste of time. Other than that I would highly recommend this dealership. Thanks again for the great service. More
FANTASTIC experience. I went to trade in a car that I still owed money on, and buy a new car. The salesman, David, was phenomenal. He explained everything about the process and made the experience extrem still owed money on, and buy a new car. The salesman, David, was phenomenal. He explained everything about the process and made the experience extremely pleasant and informative. He was friendly and helpful I walked out with exactly what I wanted, completely satisfied. I recommend him and this dealership to anyone with highest praises. More
I never liked buying cars or deal with sale people from a very unpleasant experience in the past. But work required me to have a specific vehicle so I requested a quote via the internet and Clay Wilson from very unpleasant experience in the past. But work required me to have a specific vehicle so I requested a quote via the internet and Clay Wilson from Fortbend Toyota answered my email. He was cordial, to the point and openly honest about his business. In person, Clay was very friendly, easy going and not at all pushy like the old car saleman image we had in mind. We had a great time buying at Fortbend and would highly recommend Clay to anyone that's still hesitate or had a bad experience in the past dealing with pushy dealership. The only unpleasant experience is the finance department. The guy was very friendly, but he also was trying very hard to get us to buy extended warranty, and was still trying after we said no for the 3rd time. Both me & my wife have degrees in Engineering, and can do math fairly well, we did not need him to educate us on how he's trying to "save" us money for the umpteenth time. That offended us a great deal, but it has nothing to do with Clay Wilson or the dealship as a whole, so I don't blame them. I also understand that the finance guy was probably just trying do his job & to make a living, so I don't blame him either, I just wish he learned to understand the people he dealt with better. More
After working on the phone for a few days with a particular truck I made a deposit on the vehicle and made arrangements to come purchase it that Saturday. On friday I was informed by burnart that he particular truck I made a deposit on the vehicle and made arrangements to come purchase it that Saturday. On friday I was informed by burnart that he had sold the vehicle to someone else, too bad so sad for me and a -100 in the honor department for Fort bend Toyota. Buyer Beware! More
Jose knows very well the technical and commercial aspects of cars and this does not happen very often according to my past experiences. He targets the deal but he also tries very hard to satisfy the client of cars and this does not happen very often according to my past experiences. He targets the deal but he also tries very hard to satisfy the client requirements. In essence he achieves his objective without pressing the client . He makes the client feel comfortable and satisfied. He is outstanding if I have to compare him to other dealers. Thank you Umberto and Rina Battaglia More
We have visited the Ford Bend Toyota service center for our sienna 2009 servicing. Casually, we have gone to visit the show room and saw 2011 Toyota Sienna. Sherieff Yousry explained all the added features our sienna 2009 servicing. Casually, we have gone to visit the show room and saw 2011 Toyota Sienna. Sherieff Yousry explained all the added features of the 2011 sienna. He took us for test drives with detailed explanation and comparison with the XLE model of Sienna. It was only our first visit and his persistent attitude and excellent explanations bounded us to finalize the new sienna 2011. Sherif Yousry and his team members went extra length to pursue us to close the deal within a day's time. More
This was by far, the easiest shopping and automobile transaction experience I have had in years. Jerry Koger was kind, intelligent, and efficient. The price on the pre-owned Lexus was great too. The fin transaction experience I have had in years. Jerry Koger was kind, intelligent, and efficient. The price on the pre-owned Lexus was great too. The finance team was easy to work with, and I look forward to shopping at Fort Bend Toyota for all of my vehicle needs. More
We went to Fort Bend Toyota to purchase a used Toyota Tacoma. Curt showed us what was available and after some discussion with him, we decided on the new Tundra. Curt is a very personable, funny, frien Tacoma. Curt showed us what was available and after some discussion with him, we decided on the new Tundra. Curt is a very personable, funny, friendly, and highly knowledgeable salesman. He isn't a high-pressure or pushy person and we enjoyed dealing with him. We feel Fort Bend Toyota is quite fortunate to have someone of his high calibre on their sales team. If we EVER get this one paid off, we will definitely come back to your dealership and Curt Harrell for the next one. Thank you for working with me to make it all happen. Mrs. Evelyn Matzke More
Nay was by far the best car sells man I have ever worked with. Working with Nay and the other staff at Fort Bend Toyaota was very relaxing and hassle free. I have never purchased a vehicle this free and ea with. Working with Nay and the other staff at Fort Bend Toyaota was very relaxing and hassle free. I have never purchased a vehicle this free and easy. I will surely be back to purchase my next vehicle from nay and the boys at Fort Bend toyota More