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Sterling McCall Toyota Fort Bend
Richmond, TX
1,436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,436 reviews
March 25, 2015
Failure to Disclose Trouble Codes I bought a truck here in February and was very happy with the purchase and the experience. That euphoria lasted about 16 hours. The very first morni I bought a truck here in February and was very happy with the purchase and the experience. That euphoria lasted about 16 hours. The very first morning that I got in to drive to work the dash board lit up like a Christmas tree with anywhere from 3-5 warning lights on at different times. I took the truck to a closer Toyota dealership to have them look at it and they were unable to find the problem but they did find something very interesting. There were records in the truck's computer that indicated that Ft. Bend had read 4 trouble codes a few days before they sold me the truck but they did not disclose those to me. When I asked them about it they sent me a sheet that indicated the health check on the truck carried no trouble codes. It turns out they had cleared all the codes and printed out a clean sheet 10 minutes after the initial reading. The other Toyota dealership had all the proof right there on the computer screen. When I went back to Ft Bend with the information I was rudely hung up on and told I bought the truck as is. I'm very disappointed in the way Ft Bend handled this and I feel that they acted in a fraudulent manner to clear the codes no less than 10 minutes after they read them the first time. I will not be back to this location and would advise against doing business with them. More
by mjriemer7
Employees Worked With
Chris Anderson
January 20, 2015
Best Car Shopping Expereince..I Ever had.. I came to this dealership in the past and the deal on the price didn't workout. Later on i looked at other cars,dealership. During this course had cou I came to this dealership in the past and the deal on the price didn't workout. Later on i looked at other cars,dealership. During this course had couple of bad experience, with that i had a very bad impression thinking all of them are same. This was changed by the sales person - "Bibin Thomas". He is really professional, friendly helps his best to get to the number you wanted to buy your car. I would definitely recommend him, whoever is looking for new/used car. The rate part was able to get it done and i was thinking that it would be tough for me at the financing part, but to my surprise The Finance Manager - "Jimmy Kirby" made it so easy...and gave all that I'm looking at a good rate. I'm really pleased with the service and totally satisfied. I would strongly recommend these people. I made my purchase on Jan 8th 2015 which is 2015 TOYOTA Camry XSE fully loaded. Thank you Bibin and Jimmy for this wonderful experience. More
by chakravarthyrentala
Employees Worked With
Jimmy Kirby, Bibin Thomas
January 13, 2015
Wow what a deal man He's so cool and helped us a lot to get the best price for our 2014 Toyota camry. I personally recommend Bibin to everyone who would like to go to the He's so cool and helped us a lot to get the best price for our 2014 Toyota camry. I personally recommend Bibin to everyone who would like to go to the fort bend Toyota. He's the best ???? More
by AkhilaRuben
Employees Worked With
Bibin Thomas
January 09, 2015
Saved 4 months in 4 hours :D Buddy of mine was looking for a very specific car, spent nearly 4 months at other dealers going back and forth wasting time. When he found this car a Buddy of mine was looking for a very specific car, spent nearly 4 months at other dealers going back and forth wasting time. When he found this car at Fort Bend, he contacted the dealership online. Went back and forth on the price for a few days but in the end Bibin made the deal happen, had everything ready when we go there to the dealer. Then the hard part on financing - well, it was EASY with Jim the Finance Manager for his deal. It may have taken awhile, but my friend left with EVERYTHING he wanted in the deal for the best price offered by any dealer in the Houston area. Hats off to Bibin and Jim for making my friend's first car buying experience a completely satisfying experience - highly recommend this duo and the dealership for all your future Toyota needs. More
by Racn4Runner
Employees Worked With
Jimmy Kirby, Bibin Thomas
January 09, 2015
Smooth Tundra purchase Bibin was easy to work with...assertive but not aggressive. Very nice dealership. I would consider buying from Bibin again. He is very knowledgable Bibin was easy to work with...assertive but not aggressive. Very nice dealership. I would consider buying from Bibin again. He is very knowledgable about trucks, which is a requirement. He provided a great overview of truck More
by TJB
Employees Worked With
Bibin Thomas
January 06, 2015
Greatest salesman ever! We've purchased at least 6 cars through this dealership and all of the through Bibin. He knows how to take care of his customers and always give them We've purchased at least 6 cars through this dealership and all of the through Bibin. He knows how to take care of his customers and always give them a fair deal and never lowball them. He is the go-to man if you want to get any car from this dealership, new or used. More
by nickgamer93
Employees Worked With
Bibin Thomas
January 06, 2015
Wonderful salesman and great dealership! Called the dealership for a specific car and Bibin was very helpful in locating the vehicle for us. Bibin made the process of trading in our old vehic Called the dealership for a specific car and Bibin was very helpful in locating the vehicle for us. Bibin made the process of trading in our old vehicle and buying the new vehicle very easy and pleasant. He was very friendly and knowledgeable of the vehicle that we were purchasing. The management and finance team were great in helping us get the loan on the vehicle even though our credit wasn't perfect. Wonderful sales person and wonderful dealership. We would buy another vehicle from this location and we have already recommended people to this dealership. Thank you for making our car buying experience a pleasant one. More
by Jollyholli
Employees Worked With
Bibin Thomas
December 24, 2014
Negative Car Buyimg Experience I had been dealing with a very friendly and hardworking salesman, named Sharrif. He went out of his way to work as my advocate. During my decision mak I had been dealing with a very friendly and hardworking salesman, named Sharrif. He went out of his way to work as my advocate. During my decision making process I wanted to get the best deal possible on Tundra and compare with a smaller car. The sales manager Martin came to me a berated me for wanting to know the price of multiple different cars and told me I should come back when I was serious. What he was unaware of ; is that I was serious when I left the last time and purchased a Honda Accord 1 year ago. I came back this year because of how well Sharrif handled himself. I have purchased 4 BMW's, so I really like to stick with a good brand when I find one- but with the poor customer service and lack of attention to that poor service from the executive manager Chris Anderson; I highly doubt that I will shop at Fort Bend Toyota in thr future. They could really learn a thing or two about treating each buyer with dignity and respect. More
by BlackBMW123
Employees Worked With
Martin, Chris Anderson
September 21, 2014
AWEFUL Service Experience Just Had a terrible experience with Service Department at Fort Bend Toyota. I came away with the conclusion that they are incompetent, unfriendly, unc Just Had a terrible experience with Service Department at Fort Bend Toyota. I came away with the conclusion that they are incompetent, unfriendly, uncaring, and unprofessional. In fact, the only competent, friendly, and professional employees I interacted with were the ladies at the Cashier station. Will NOT be returning except to get my $$ back for the incomplete repairs. More
by lorrc
Employees Worked With
Eddie Lopez
September 17, 2014
Awesomeness!!! I had an outstanding experience while purchasing a 2015 Toyota Highlander from Fort Bend Toyota today! David Morris was my sales expert. He was hone I had an outstanding experience while purchasing a 2015 Toyota Highlander from Fort Bend Toyota today! David Morris was my sales expert. He was honest, helpful, and very knowledgeable! I definitely recommend him! David introduced me to the General Manager, Chris Anderson, while I was there. Chris was also a pleasure to meet. He seemed to really care about my needs and was willing to do what it took to earn my business. The Floor Manager found my desired vehicle at another dealership and had it transferred to Fort Bend Toyota within a few hours! I couldn't ask for a more responsive Floor Manager (unfortunately I can't recall his name). Ashir in the accounting department was top-notch as well. He was humorous, but at the same time, very professional. I look forward to picking up my Highlander this Thursday after the accessories have been installed! Chris, David, Ashir, and the Floor Manager make this dealership a five star facility! Excellent job, guys!!! -Chris Stolle More
by Lauren Stolle
Employees Worked With
David Morris
