Sterling McCall Toyota Fort Bend

Enjoyable Buying Experience We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helpe We went to Fort Bend Toyota looking for a RAV4 hybrid XLE, after searching at other dealerships and not finding the exact car we wanted. We were helped by Edward. He was the most kind and sincere salesperson I met so far. He made us feel welcome and important. There was no pressure and he treated us with respect. Any questions we asked he was always eager to answer. If he didn't know the answer, he went out of his way to find it. I wish all car buying experiences were like this. They made it relatively easy and relaxing day for us. Thank you Edward, you are a great down to earth human being. I highly recommend him for your next car buying experience at Fort Bend Toyota. The financing was quick and easy too. They have us a great rate and we walked away happy in our new car. More

Service Department I have been going to Fort Bend Toyota for maintenance, repair and warranty work for the last 3 years. I stopped in the first time out of convenience, I have been going to Fort Bend Toyota for maintenance, repair and warranty work for the last 3 years. I stopped in the first time out of convenience, because it’s right down the road, but continue to take my FJ there because of the customer service. They have always been fast, friendly and courteous. Now I’ve never written a review before, but my most recent experiences there for a couple of warranty and repair issues were so exceptional, they deserve to be noted. For the first 2 years I hadn’t had anything but oil changes and tire rotations done and I’ve been very pleased, but now after going in for warranty/repair work, I know that any repair I can’t do in my driveway will definitely be done there. I was greeted at the door by John Williams, the Service Director. He listened to me, and didn’t give me the ole’ “I’ll drive it around the block and if I don’t hear, feel, or see it, you’re outta luck” line. He didn’t even laugh when I tried to replicate the noises myself! With his help, everything was taken care of, and I’m very pleased. It’s a shame that normally, people leave a review only when they are dissatisfied. I feel certain if people reviewed their positive experiences, FBT’s ratings would be thru the roof! Thanks again to John and the service staff. FBT rocks! More

Fort Bend Toyota - Shariff Sharty Looking of old or new cars? This is the place to go, my husband and I spent almost a week back and forth looking for a used car at many different deal Looking of old or new cars? This is the place to go, my husband and I spent almost a week back and forth looking for a used car at many different dealers but when we came to this place it was matter of hours. They have a big selection of used and new cars and Shariff is the Sales Rep we had a pleasure for working with..he is genuine, hard working and always available to answer all our questions regarding cars..if he didn't have an answer he rushed to get an answer. If you go to him its guaranteed you won't walk out unhappy or unsatisfied (you may not find the car of your choice but this guy will make sure he has given his level best service). He is not a person who is trying to sell to make commission, he is a true Sales Rep sitting there trying to find what best fits our needs. It took literally 2-3 days for us to find what we needed but he was there to answer all our questions and make us satisfied. Recommend Sales Rep: Shariff Sharty More

Very professional when buying a new vehicle I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated m I had very good luck with my sales person Charles DeCuire and the Sales Manager Jeff Pasquale. Not only were they very professional but they treated me with the up most respect. Most Toyota dealers don't care if you buy a vehicle from them or not. However, Fort Bend Toyota was a lot different. They were not convenient to me but very much worth the drive. I e-mailed several dealers none listened to me to what I was asking for except Fort Bend Toyota. They didn't have it in stock but got the vehicle I was looking for the next day. Thank you very much and I will deal with them again and would recommend them to anyone. More

Gas Cap Service Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go som Waited 4 hours and spent $155 for a gas cap.... Just felt like i was nickle and dimed. I was going to get additional service but I think I will go somewhere else. Also hurts the chance of me buying my next car there. I will say the service adviser was really polite, professional and was working hard. More

Terrible Service Dept I have taken my car her for years this time service was worst than terrible the lady in service had no clue about the repairs needed I followed up wit I have taken my car her for years this time service was worst than terrible the lady in service had no clue about the repairs needed I followed up with the Service Manager typed a message on the Internet and called for the Service Director all this and NOONE has followed up with me Toyotas are good cars and I will probably buy another but I will not buy it here Nd will tell everyone about the lousy service ......No stars for Service More

Bad service I recently done the oil change in fort bend Toyota . The customer services was really bad. The lady who was standing on express lube was really rude. I recently done the oil change in fort bend Toyota . The customer services was really bad. The lady who was standing on express lube was really rude. Even they offer the car wash but they don't do it. every time if you go there they will tell the excuses the car wash is not working like that . But if you look at the car wash you can see the cars are coming out from there . More

horrible service No stars. Dropped my mother in laws car off at 7 am today. She brings her car to Ft Bend Toyota for all her cars service. Was told they would call No stars. Dropped my mother in laws car off at 7 am today. She brings her car to Ft Bend Toyota for all her cars service. Was told they would call when the car was ready. Oil change and tire rotation. 5 hours later we called the dealership. Spoke to customer service representative in "service" department and was told they did not have our car. I had to ask for her to please look further cause I was quit sure I dropped off off our car this morning. The car is the size of a small boat so that would be hard to misplace. After two transfer I spoke to someone who said the car was here and ready for pick up. I believe his name was David. We arrive at the dealership and go to service desk. After standing right in front of staff member I asked for assistance because I was being ignored. Just to be told again my car is not here. I walked out to the service area to ask on the paperwork on the vehicle I could see parked and looked like it was ready. The paperwork was in the car. The cars ready for who knows how long. No one had a clue of what they are doing. But the last straw was when the service guy came and brought the paperwork and handed it to the lady at the counter to check us out and all she did was put the paperwork in the system made a phone call to the wrong number, while we were standing right there, and did not check us out. We had to ask again for assistance to pay and get our car. HORRIBLE SERVICE. More

Dishonest!! Failed to disclose the real price, I found a truck online with a published 'sales price', called the dealer three times and spoke with the rep in orde Failed to disclose the real price, I found a truck online with a published 'sales price', called the dealer three times and spoke with the rep in order to confirm the price and availability, and the rep confirmed the price and availability, so, I drove from Tomball to Fort Bend for almost one hour when I get the place, I got the surprise that the cost of truck was 10K more in upgrades, and they said that the published price was a mistake, I know right, hard to believe, I talked with two managers, but they couldn't help, this dealership do not respect any customer. they are very dishonest, so be careful More

DISHONEST ! Failed to disclose recall issues on the vehicle we purchased (there were FOUR recalls) One of the recalls was so serious that the car broke down afte Failed to disclose recall issues on the vehicle we purchased (there were FOUR recalls) One of the recalls was so serious that the car broke down after only 18 DAYS!! And now we find it needs a NEW ENGINE! Called dealership and was told "Oh well, that's what you get when you buy a used car"Seriously Fort Bend!? Is that how you run a business!!!??? I DO NOT RECOMMEND ANY PURCHASE FROM THE DEALERSHIP! More