Group 1 Toyota Fort Bend

BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle’s sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with the sunroof, and as such, warranty cannot be honored". I opened a case with Toyota Brand Engagement, to later learn that notes submitted to Toyota by Group 1 Fort Bend dealership, attributed the damage to external impact — which appears inconsistent with what I was told directly. Based on my experience, issue was not just the warranty denial, but the contradictory communication and lack of transparency in how my claim was handled. When a dealership tells a customer one thing and documents something materially different, it raises serious concerns about trust and fairness. I brought this in expecting an honest evaluation and support on a legitimate warranty concern, but left feeling misled and unsupported. I strongly recommend customers document every conversation, request copies of all inspection findings, and review what is being reported to the manufacturer during any warranty dispute. This one is definitely going to BBB, irrespective of what anybody tries responding to this review. More

Service Advisor Luis was exceptional; what stood out was his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly a his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly as possible. More

Efficient, friendly staff, relatively speedy service processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs. processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs. More

The service was quick and expertly done. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall. More

Jaime was a dynamic adviser! We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car. We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car. More

Kevin did a great job checking me in and getting the truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives. truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives. More