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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,600 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,600 reviews

February 12, 2026

Good job, great price for oil/filter chg, courteous staff. Wait time was doable. Thx. More

by cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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February 11, 2026

Always helpful, professional and courteous support by Advisor Angel Montalvo! Great service by Service Technician Jacob! Thank you to the whole team at Toyota Fort Bend! More

by Beck26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo and Service Technician Jacob
Report | Print
February 11, 2026

Every time that we need something to be done to my car I know that I can count on Steve for a fast and excellent service! More

by Poloserna007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Robles
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February 11, 2026

I was greeted in a timely manner when I arrived. I was told approximately how long the service would take, and the estimate was very accurate. I was kept apprised of the progress of my vehicle, and More

by Jbrooks290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo, Bibin Thomas
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February 10, 2026

Came in for service. Very quick and easy! They even washed my car! 10 out of 10 service! More

by Richard Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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Feb 13, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2026

My Service Advisor, Angel Montalvo, along with his crew, have always displayed a remarkable level of professionalism. Repairs are clearly explained and costs are reasonable. I am always satisfied with their More

by T. Oparaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo and Collins Lutz.
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Feb 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2026

Mr. Anthony Torres was my Service Advisor today. I want to say that Anthony is an excellent representative for Group 1 Toyota. He is very professional and courteous. He paid attention to my concerns, and More

by isaiahloretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Report | Print
Feb 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

February 05, 2026

Timely service great customer care kept up-to-date while service was being performed. Didn’t have to wait longer than 20 minutes. More

by tygo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Feb 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2026

Oil change price not as listed. They keep trying to buy my car... Very annoying. No one ever shows you results, they just give you a meaningless pile of papers after you pay. Custom More

by tinymage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Feb 07, 2026 -

Group 1 Toyota Fort Bend responded

We appreciate you taking the time to share your feedback and are sorry to hear this was your experience. Your service advisor should always clearly review the work performed, results of the inspection, and any recommendations—either in person or through a follow-up text or call. If that didn’t happen, we’d truly like your feedback so we can address it and make things right. Regarding vehicle offers, our sales team may occasionally review a customer’s vehicle value as a courtesy. Many guests are unaware of how much equity they may have and, in some cases, can move into a newer vehicle with similar or even better payments. This is always intended to be an option, never a requirement or pressure. Please reach out to us directly so we can better understand your visit and work toward improving your experience. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

February 03, 2026

This is my go-to dealership for my car for many years, but lately I have not been satisfied. Longer wait times and honestly I do not see a point to booking an appointment, since my car isn’t looked at unt More

by gigithernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrell Cassimere
Report | Print
Feb 06, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for taking the time to share your feedback and for being a long-time, valued customer. We sincerely regret the frustration caused by the length of your visit, as we understand how important your time is. During this visit, your vehicle required more than a standard oil change, including additional diagnostic work, battery replacement and an oil pan gasket repair, which extended the overall service time. That said, we recognize that communication and time expectations are just as important as the work performed, and we always strive to be more accurate and proactive in those areas. We did attempt to reach out and left a voicemail, as we would genuinely appreciate the opportunity to speak with you directly, review your experience, and make things right moving forward. Please contact us at your convenience — your feedback matters, and we value the relationship you’ve had with our dealership over the years. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

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