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Group 1 Toyota Fort Bend
Richmond, TX
1,678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,678 reviews
April 27, 2026
Took over 6 hours to get an oil change and brakes serviced. Very poor communication or transparency on how long it would take and getting accurate status of time remaining. “Free” car wash was not do serviced. Very poor communication or transparency on how long it would take and getting accurate status of time remaining. “Free” car wash was not done until we asked after the service and valet handed over keys and pointed across the lot rather than getting vehicle. Did not feel valued as a returning customer. More
by CS
Employees Worked With
Kevin
April 27, 2026
BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle’s sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with the sunroof, and as such, warranty cannot be honored". I opened a case with Toyota Brand Engagement, to later learn that notes submitted to Toyota by Group 1 Fort Bend dealership, attributed the damage to external impact — which appears inconsistent with what I was told directly. Based on my experience, issue was not just the warranty denial, but the contradictory communication and lack of transparency in how my claim was handled. When a dealership tells a customer one thing and documents something materially different, it raises serious concerns about trust and fairness. I brought this in expecting an honest evaluation and support on a legitimate warranty concern, but left feeling misled and unsupported. I strongly recommend customers document every conversation, request copies of all inspection findings, and review what is being reported to the manufacturer during any warranty dispute. This one is definitely going to BBB, irrespective of what anybody tries responding to this review. More
by Tushar
Employees Worked With
Kevin
April 26, 2026
Service Advisor Luis was exceptional; what stood out was his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly a his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly as possible. More
by vinocherian
Employees Worked With
Luis
April 24, 2026
Efficient, friendly staff, relatively speedy service processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs. processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs. More
by middletonme9261
Employees Worked With
Andy Pham
April 23, 2026
The service was quick and expertly done. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall. More
by Bob C.
Employees Worked With
Andrew in Service Dept.
April 23, 2026
Jaime was a dynamic adviser! We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car. We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car. More
by Wms
Employees Worked With
Jaime, advisor
April 22, 2026
Kevin did a great job checking me in and getting the truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives. truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives. More
by ynottony1993
Employees Worked With
Kevin with service
April 18, 2026
Brand new Toyota 25 Tacoma off road, at 7500 miles my transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental. When it was done I went to go pick it up but somehow they lost my key so I left and went to work, without a car again. They did drop it off to my work couple hours later so I’m all honesty they should’ve never lost it in the first place I guess it happens. But at 7500 miles a brand new Tacoma that cost 51 k shouldn’t have had problems anyways so yea what do I think? I think their inspections can tidy up a bit. They shouldn’t misplace keys at all. They have rentals for mistakes on the car that was not caused by their customers. And the lady that works the snack bar needs to do better. Couldn’t get a coffee cause it was off and she wouldn’t let us make one and a gentle man couldn’t get a snack or water without her guarding it just hassling him for no reason More
by Dwongbact4
Employees Worked With
Rob , Rob White
