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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,571 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,571 reviews

January 14, 2026

Great service by Lilian Perez, she took care of us right away. Oil change was done in no time. She took her time to explain all the details on the vehicle. Recommended More

by cizcko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilian Perez
Report | Print
January 14, 2026

The service agent Tariq Jilani extremely kind and excellent to provide the service. I am very happy and thankful. More

by pengzhuoxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
January 14, 2026

Tariq in the Toyota service department was professional, helpful, and easy to work with. He explained everything clearly, kept me informed, and made the whole process smooth and stress-free. Highly recommen More

by JAZEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Ahmed
Report | Print
January 14, 2026

Lilian was great! Explain everything and made excellent recommendations and a plan for my vehicle. More

by mgpf1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilian Perez
Report | Print
January 14, 2026

This Dealership has fantastic service Aidan Aubrey is a very good Advisor very helpful and very fast service More

by supperoneltd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz Sarwar
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January 10, 2026

My 2025 Camry with less than 10,000 miles passenger sun visor fell down and they claim it's not a warranty item it won't cover the repair. I will never buy another car from Sterling McCall Fort Bend Toyota More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrell
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January 09, 2026

Service was good, but recall information was unclear. Better communication would have saved my time. More

by Noman Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for bringing this to our attention. We apologize for any confusion and will work on improving our communication to ensure a better experience for our customers. Your feedback is greatly appreciated!

January 09, 2026

I was quoted 2 1/2 hours for service and it took 4 1/2 hours. No one came and gave me an update on what was taking so long. More

by cepietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Hi there! We appreciate your feedback and apologize for the extended wait time. Our team always strives to provide timely and efficient service, and we apologize for any inconvenience caused. Rest assured, we will address this with our team and make sure to communicate better in the future. Thank you for bringing this to our attention.

January 08, 2026

Excellent, reliable, and professional. They gave me a complementary car ride home while I worked on my car in the shop. There was some repairs that were occurred by warranty. They got aut More

by Marc T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Jan 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi Marc, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 08, 2026

Advisor Colin was efficient, competent and got me I. And out in record time. Had service and front break job More

by mariemoore3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

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