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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,703 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,703 reviews

May 18, 2026

They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous. More

by 240sxforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
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May 17, 2026

Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today More

by Harikamudunuri81
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales , Bibin Thomas, Rob White
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May 16, 2026

Fraz Sarwar did a phenomenal job. He is probably the best sales person I’ve encountered in 15 years I’ve been buying cars. More

by Muhammad Riaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz Sarwar, Bibin Thomas, Rob White
Report | Print
May 16, 2026

I have been using this dealership for a while and they always do the job right. Today I had a little issue where an employee forgot the basic standards and protocols of customer service and was a little r More

by derar.mahmoudotrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy, Bibin Thomas, Rob White
Report | Print
May 14, 2026

Rude staff and feels like you are a thief , Deceptive practice s , went for oil change and did not honor the discounted coupon what they sent in the past for own dealership More

by khurram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin avila
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May 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello Khurram, thank you for sharing your feedback. I’m sorry to hear you left feeling this way, as that is never the experience we want our guests to have. Regarding the coupon, we are unable to accept screenshots of offers that we cannot verify originated from our dealership system. However, in an effort to still assist, our team did attempt to honor a discount by offering one of the valid service coupons currently available on our website. We value transparency and would never intentionally mislead our guests. I do appreciate your feedback and will review your experience with our team to ensure communication is handled more clearly moving forward. Thank you Kevin Jeon Service Manager  (281)633-3422 Kjeon@group1auto.com

May 13, 2026

Kevin Avila Velazquez provided outstanding service at Group 1 Toyota Fort Bend. He was professional, helpful, and very easy to work with throughout the process. He kept me updated, explained everything c More

by mbrdiev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Avila Velazquez
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2026

Was there for about an hour I would say. Luis helped me, told him what I needed and he even suggested some packages that would be really good for me. More

by Cursedwarlord420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Service Rep Jerrell was very friendly and helpful- good face for dealership - a good employee! More

by Gjmcnary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

May 07, 2026

dealer provided good servoce. clearly told me my car information. and he is kindly professional More

by platinum8e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
May 15, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 06, 2026

Clean. Easy access and prompt check in. Tech that check me and handed me off to someone else and then just walked away without guiding me to awaiting area o More

by leehudsoncounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy, Bibin Thomas, Rob White
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for the feedback and for recognizing the cleanliness of our facility along with the prompt check-in process. We do apologize for the confusion during the handoff experience. We understand how important communication and guidance are during your visit, and we will be addressing this with our team to ensure guests are properly informed and directed throughout the service process. We appreciate you bringing this to our attention and hope to provide you with a smoother experience on your next visit. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

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