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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,708 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,708 reviews

May 29, 2026

Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch. More

by Mlwilliams60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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May 26, 2026

The service was great. In and out in less than an hour. Told me what was right and what needed attention. More

by lolancast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Report | Print
May 28, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2026

People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
True
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May 27, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback, Kevin. We’re glad to hear you had a positive experience with our team and communication throughout your visit. We do understand your concern regarding the TPMS programming charge. The service does require specialized equipment and technician time to properly register and calibrate the system to your vehicle. We appreciate your honest feedback and your business, and we hope to have the opportunity to assist you again in the future. Thank you Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

May 21, 2026

I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston More

by rosiealmeida8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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May 23, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. We’re glad to hear you were pleased with your overall experience. We apologize that your vehicle was not fully charged at delivery, as we understand how inconvenient that can be for travel. Your comments will be shared with our team to improve the delivery experience moving forward.

May 19, 2026

The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.! More

by Xiao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2026

They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous. More

by 240sxforlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq Jilani
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are so happy to read such a great review about Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

May 17, 2026

Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today More

by Harikamudunuri81
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales , Bibin Thomas, Rob White
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May 22, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

May 16, 2026

Fraz Sarwar did a phenomenal job. He is probably the best sales person I’ve encountered in 15 years I’ve been buying cars. More

by Muhammad Riaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz Sarwar, Bibin Thomas, Rob White
Report | Print
May 20, 2026 -

Group 1 Toyota Fort Bend responded

Hi Muhammad, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you have any further questions, please don't hesitate to reach out!

May 16, 2026

I have been using this dealership for a while and they always do the job right. Today I had a little issue where an employee forgot the basic standards and protocols of customer service and was a little r More

by derar.mahmoudotrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy, Bibin Thomas, Rob White
Report | Print
May 22, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your continued support. We apologize for the unfortunate incident and are glad that our manager was able to handle the situation with professionalism and courtesy. We strive to provide exceptional customer service and we appreciate your feedback. See you again soon!

May 14, 2026

Rude staff and feels like you are a thief , Deceptive practice s , went for oil change and did not honor the discounted coupon what they sent in the past for own dealership More

by khurram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin avila
Report | Print
May 16, 2026 -

Group 1 Toyota Fort Bend responded

Hello Khurram, thank you for sharing your feedback. I’m sorry to hear you left feeling this way, as that is never the experience we want our guests to have. Regarding the coupon, we are unable to accept screenshots of offers that we cannot verify originated from our dealership system. However, in an effort to still assist, our team did attempt to honor a discount by offering one of the valid service coupons currently available on our website. We value transparency and would never intentionally mislead our guests. I do appreciate your feedback and will review your experience with our team to ensure communication is handled more clearly moving forward. Thank you Kevin Jeon Service Manager  (281)633-3422 Kjeon@group1auto.com

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