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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,699 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,699 reviews

May 14, 2026

Rude staff and feels like you are a thief , Deceptive practice s , went for oil change and did not honor the discounted coupon what they sent in the past for own dealership More

by khurram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin avila
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May 13, 2026

Kevin Avila Velazquez provided outstanding service at Group 1 Toyota Fort Bend. He was professional, helpful, and very easy to work with throughout the process. He kept me updated, explained everything c More

by mbrdiev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Avila Velazquez
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2026

Was there for about an hour I would say. Luis helped me, told him what I needed and he even suggested some packages that would be really good for me. More

by Cursedwarlord420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Service Rep Jerrell was very friendly and helpful- good face for dealership - a good employee! More

by Gjmcnary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

May 07, 2026

dealer provided good servoce. clearly told me my car information. and he is kindly professional More

by platinum8e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
May 06, 2026

Clean. Easy access and prompt check in. Tech that check me and handed me off to someone else and then just walked away without guiding me to awaiting area o More

by leehudsoncounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy, Bibin Thomas, Rob White
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for the feedback and for recognizing the cleanliness of our facility along with the prompt check-in process. We do apologize for the confusion during the handoff experience. We understand how important communication and guidance are during your visit, and we will be addressing this with our team to ensure guests are properly informed and directed throughout the service process. We appreciate you bringing this to our attention and hope to provide you with a smoother experience on your next visit. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

May 06, 2026

I came on yesterday, May 5th for my services. I have an interlock in my car and I’m very thorough and specific on the directions that I give them regarding that. I received my car back after my s More

by Cameron B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi Cameron, Thank you for bringing this to our attention. We understand how frustrating and inconvenient this situation must have been, especially having to deal with the interlock system after your visit. During certain services, such as front end work and brake fluid exchange, the vehicle must remain lifted in the air for an extended period of time. Unfortunately, for safety reasons, we are unable to have someone sitting inside the vehicle while it is elevated to continuously monitor or respond to interlock notifications. That said, we do make every effort possible to help maintain the system and minimize interruptions during the repair process. We sincerely apologize for the inconvenience this caused and appreciate your feedback, as it helps us continue improving how we handle vehicles equipped with interlock devices. Please feel free to reach out to our management team directly so we can discuss your experience further. Thank you. Kevin Jeon Service Manager (281)633-3422 Kjeon@group1auto.com

May 05, 2026

Service Advisor Luis was very helpful and nice. Explained what needed to be done to my vehicle. More

by cmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found Luis to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you have any further questions, please don't hesitate to reach out!

May 05, 2026

I always receive excellent customer service here. Great feedback and fast service too. I’ll definitely return again. More

by tedjaguar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas, Rob White
Report | Print
May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2026

Rey was very helpful and helped take care of the AC issues we were having. More

by lamapaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Labrador
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May 14, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. We are always more than happy to assist you if anything else comes up. Take care!

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