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Group 1 Toyota Fort Bend
Richmond, TX
1,642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 21, 2026
The financing portion was quick. I purchased my car at night-closing. Disappointed in finding numerous paint chips on the 2025 Camry the next day when I was able to visually inspect I purchased my car at night-closing. Disappointed in finding numerous paint chips on the 2025 Camry the next day when I was able to visually inspect the car in daylight More
by McLean.jamesw
Employees Worked With
Rob White
March 21, 2026
Absolutely ridiculous how they have you coming in every 5000 miles instead of just coming in at 10,000 miles - getting your oil changed and then letting them do whatever they need to do like tire rotation 5000 miles instead of just coming in at 10,000 miles - getting your oil changed and then letting them do whatever they need to do like tire rotation, etc. They know the quality of their brand and the fact that they don’t.break down. So how else do they generate more revenue? Getting you to come. to come in every 5000 miles. Absolutely stupid! And then when you have an oil service plan, they tell you that everything is covered at least that’s what they say when you buy the vehicle. But then when it comes time for the oil change…..sure the oil changes will be free, but then they’ll try to sell you something extra, which will come out of your pocket.. sneaky! 👎🏻 More
by Nelson75photo
Employees Worked With
Rob White
March 19, 2026
It’s organized , welcoming and clean environment. Staff look professional . I’ve been coming to this dealership more than 10 years now and definitely would come back again. Staff look professional . I’ve been coming to this dealership more than 10 years now and definitely would come back again. More
by homa.1365
Employees Worked With
Bibin Thomas
March 18, 2026
We took our new Tacoma in for its first service. Everything went well. Our service advisor, Collin, was personable and very easy to work with. Everything went well. Our service advisor, Collin, was personable and very easy to work with. More
by Crosstronic
Employees Worked With
Collin, Bibin Thomas
March 18, 2026
Went to get oil and tier rotate have maintenance contract for some reason it was cancel but Alex in finance got it fixed was there 2 hours which is not acceptable service advisor was not professional bring g for some reason it was cancel but Alex in finance got it fixed was there 2 hours which is not acceptable service advisor was not professional bring going there for 14 years was experience ever her name was Lily plus cleaning lady was cleaning men’s bathroom will men and little boys was in there did not close it will cleaning very unprofessional told David but he acted like it was no be deal don’t know if I will go back to that dealer ship More
by jblumrick
Employees Worked With
Alex
March 17, 2026
I would like to express my sincere appreciation to Alize and Richard for their outstanding professionalism and excellent service during the purchase of my vehicle. From the beginning to the end of the proce and Richard for their outstanding professionalism and excellent service during the purchase of my vehicle. From the beginning to the end of the process, they demonstrated great knowledge, transparency, and a genuine commitment to ensuring a smooth and positive experience. Their attention to detail, clear communication, and willingness to assist with every step made the entire process efficient and enjoyable. It is evident that both Alize and Richard take great pride in their work and in providing a high level of customer service. I truly value the effort and dedication they showed, and I highly recommend them to anyone looking for a reliable and professional team when purchasing a vehicle. Thank you again for the excellent servic More
by VICTOR
Employees Worked With
Richard and Alize
March 15, 2026
Although my 90 minute belt replacement turned into 7+ hours, I was impressed by the service team. Receiving uber trip's home and back to the dealership were unexpected and allowed me to not waste the who hours, I was impressed by the service team. Receiving uber trip's home and back to the dealership were unexpected and allowed me to not waste the whole day. More
by Gary
Employees Worked With
AidianAubrey was excellent! Larry Robinson was entertaining to say the least!
