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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,607 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,607 reviews

February 20, 2026

Roy B was a great Service Rep and Group 1 surpassed my expectations. I will definitely be back. More

by GWJme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
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February 19, 2026

The Richmond dealership is close for us, and Steven Robles has always been exceptional, focused on customer service & satisfaction. The Toyota / Lexus product is the best. More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
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February 17, 2026

I’m would like to say thank you everything was smooth from making appointment to the job is done jerrel was a good helper More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
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Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 16, 2026

I was able to buy some nice Toyota accessories like key fob cover and sticker. More

by newwaver24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador
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Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2026

I really appreciate you all — I just wish I’d been given a more accurate wait-time estimate today. It would’ve helped me plan. The warranty guy could have communicated better with my service representative More

by demetriahubbard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Perez
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Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your review! We are so glad to hear you appreciate our service. We apologize for the inaccurate wait-time estimate and the communication breakdown. We will work to improve our processes in order to serve you better. Thank you for bringing this to our attention.

February 15, 2026

Gus did a outstanding job getting my car serviced rapidly and efficiently. I'm very happy with the service. More

by Kcdorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Feb 18, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2026

Servive representative tried to upsale on services not needed (brake fluid flush, coolant flush,alignment). Said the services were recommended. Yet, there was nothing indicative that the services were a More

by Buyer Beware
Recommend Dealer
No
Employees Worked With
Toyota FtBend
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Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

We're sorry to hear you felt this way and appreciate you sharing your feedback. The services mentioned — such as brake fluid, coolant, and alignment — are time and mileage-based preventative maintenance items. Similar to engine oil, fluids and components naturally wear down over time and are recommended to help maintain safety, performance, and longevity of your vehicle. Our recommendations are based on service history and the results of a multi-point inspection completed during your visit. That said, we'd truly appreciate the opportunity to review your specific vehicle details with you to ensure everything was clearly explained and properly documented. Please reach out to me directly so we can review your inspection together and address any concerns. Rudy Albarran 281-633-3324 Service Director RAlbarran@Group1Auto.com

February 12, 2026

Good job, great price for oil/filter chg, courteous staff. Wait time was doable. Thx. More

by cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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Feb 14, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2026

Always helpful, professional and courteous support by Advisor Angel Montalvo! Great service by Service Technician Jacob! Thank you to the whole team at Toyota Fort Bend! More

by Beck26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo and Service Technician Jacob
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Feb 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2026

Every time that we need something to be done to my car I know that I can count on Steve for a fast and excellent service! More

by Poloserna007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Robles
Report | Print
Feb 14, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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