Sterling McCall Toyota Fort Bend

I have made a grand total of 3 trips to this dealership. All three times, at different times of the day, week etc, no matter who I spoke with, and who helped me, I was treated with courtesy, smiles, and fai All three times, at different times of the day, week etc, no matter who I spoke with, and who helped me, I was treated with courtesy, smiles, and fairness. Sales reps recommended test drives, didn't try to sell me things I didn't want, and were open to hearing about what brought me in. A distracted driver totaled my 2001 camry, and as a result, I had to find something fast. Knowledgeable staff worked with me, patiently might I add (it was the first time for me to buy a car), as I had lots of questions. The web listings for all vehicles I saw matched the stickers on the cars when I got there. The quality of the vehicle I bought was better than described online. I was very impressed with the entire buying process. The Finance guy even text me back and forth when I knew that I couldn't make it in the same day to check the car out, updating me that the car was still there etc. After having a car sold out from under us at Sterling McCall, that was so reassuring. So, if you want to buy a car from a human being, Fort Bend Toyota is the place to go! I was honest, upfront, and transparent about our situation, and they didn't try to sell me more car than I could afford, and worked with us more than I anticipated. When we buy our Highlander, I will be back here. Thank you Fort Bend Toyota Heather Ingram :) More

My experience with Jose Martell was terrible. He did not care about me as an individual. He just wanted me in and out. He was not honest with me. Before the sale was complete, he was somewhat helpful, but a care about me as an individual. He just wanted me in and out. He was not honest with me. Before the sale was complete, he was somewhat helpful, but as soon as the vehicle was sold it was like a switch flipped and he no longer cared. I will tell people to not buy used cars from Fort Bend Toyota because of my experience with him. More

I worked with Dave Popejoy on a couple of vehicles I was thinking of purchasing. I bought one at another dealership and one from him. He spent a lot of time conversing with me via email and answered all of thinking of purchasing. I bought one at another dealership and one from him. He spent a lot of time conversing with me via email and answered all of my questions. When I finally made it to the dealership he was great to work with and answered all of my questions again and seemed very knowledgeable on all cars in the Toyota line. I would recommend him. More

Al Beck is very friendly and honest. We were purchasing two vehicles and he made me feel that I was being given the best deal possible. After speaking to many other dealerships and being run through the w two vehicles and he made me feel that I was being given the best deal possible. After speaking to many other dealerships and being run through the webs of dishonesty it was a pleasure to purchase from a dealership and sales person with integrity. I will recommend FT Bend Toyota and Al Beck in the future. More

I am writing to report a bitter experience that I had at Fort Bend Toyota Dealership at Richmond, TX. I reside in San Antonio and was in the market for a new RAV 4 LE. I e-mailed various dealerships in San Fort Bend Toyota Dealership at Richmond, TX. I reside in San Antonio and was in the market for a new RAV 4 LE. I e-mailed various dealerships in San Antonio and Houston for price quotes and was answered by Mr. David Popejoy at Fort Bend. He gave me one of the best quotes and therefore I decided to visit the dealership on 7/4/13. I called up Mr. Popejoy on 7/3/12 evening to set up an appointment. I clearly told him that I was 3 hours away and that I was ready to come in on a later day if he did not have RAV 4 LEs in stock for 7/4/13. He assured me that there were about 4 cars in stock that fit the description and set up an appointment for 12 noon on 7/4/13. I reached dealership around 12:10 PM and was made to wait for 20 minutes before I was informed that Mr. Popejoy was not available and that someone else would assist me. I was later assisted by Mr. Shatry who was very courteous. However, Mr. Shatry appeared to be a junior salesman who had no clue about the car availability. I was again made to wait for a long time before Mr. Pasquale (new car sales manager) came in and curtly informed me that they did not have any RAV4 LE models. He then tried to get me into buying a XLE model that he had in stock. Mr. Popejoy was in the floor walking around when I asked him if he had a minute to talk to me. He snapped saying that he did not have a minute. However I persisted and reminded Mr. Popejoy about our conversation the previous day about 4 cars being available. I was given a vague reply “they were sold out” before he walked away. Both Mr. Popejoy and Mr. Pasquale were very rude in their demeanor and approach. Mr. Pasquale could not even tell me for sure when he will have a car. His explanation was that RAV4s were so ‘in demand’ and that “they were flying off the shelves” so he couldn’t predict how long they will stay in his lot. He even suggested that I buy my car from San Antonio if I could not drive back and forth to Houston multiple times to try and catch a car when it was available. He further assured me that none of the dealers in Houston had RAV4 LE in stock and couldn’t even trade one for me. At this point I was thinking to myself to buy a Honda CR-V if RAV4s were so hard to get. However I also had a quote from Mr. Sarwar Khan at Sterling McCall Toyota in Houston. He had told me the previous day that he had about 6 RAV4 LEs available. I went upto his dealership and had a very positive experience. The price quote and descriptions over email/telephone was accurate and staff was courteous and attentive. As a result I was able to buy a RAV4 LE from them. I still have no idea why Fort Bend Toyota personnel were dishonest to me multiple times. First, they lied about what they had in stock to lure me into the showroom even though they knew I was driving from far. Next they tried to convince me to by a RAV4 XLE AWD that I did not want. Last, they lied to me saying there were no RAV4 LEs available anywhere in Houston to trade. They did not really seem to want my business and was never apologetic for what happened. I am hoping that you would be able to contact the dealership and help make sure that more customers don’t have similar experience. I also would like for you to forward this mail to the management at Fort Bend so they know what is really going on at their dealership. More

I agree with other reviews about this dealership having two personalities. they are very friendly and helpful, but only until you hit a road block. after that, things change fast. I live 2 miles away f two personalities. they are very friendly and helpful, but only until you hit a road block. after that, things change fast. I live 2 miles away from this dealership, but I will never consider them again for any of my future Toyota purchases. I will state my case in a very fair manner. I went to this dealership to look for a new car, and they had the model I wanted in stock. bibin helped me with the test drive and I liked the car. we then went in to talk about colors available and pricing. he said the color I want was coming in 5 days, and I agreed to wait. then when it came to pricing, I told him that I had offers from other dealers, so he called in Dave. we went over costs, and bibin agreed to beat and any written offer with vin # by $250. I emailed both of them written offer with vin # on it and went in the following morning. things had changed now. after 20 mins of waiting, bibin came to his desk and now quoted me a new price which was $3000 MORE than what was discussed with Dave. he went on to say that they sell to people who pay them more than the market price, and that the car which was coming in 5 days was not for sale. he then went on to say that he didn't want to waste anymore of my time, essentially implying that I was wasting theirs. I smiled, shook his hand, thanked him for his efforts, waved at Dave, and left. I'm never going there again. if you don't mind paying more than the market price on your new cars, then these guys would work for you. they will treat you with respect, and won't pass any sarcastic comments either. but if you are looking for competitive prices on new Toyotas, then I would suggest you drive up north to fred haas toyota world in spring, tx where I ended buying my car. read my review on them. they will treat you right. Anyways, I wish them all the best. Salman Ali More

me and my sister went to get her a new car. in the beginning everybody was very nice and even nicer when we put down a large down payment in cash. later our loan was denied by toyota financial and th beginning everybody was very nice and even nicer when we put down a large down payment in cash. later our loan was denied by toyota financial and then they wouldnt answer phone calls. got a phone call from eric demanding i bring the car back with an attitude and a really harsh tone. without explaining that the loan had been denied. we didnt find out the loan was denied till 3 days later. paul archer our salesman didnt know half of what was going on and kept asking for different papers every other day. we made about a dozen trips to the dealership and overall a horrible experience. theyre very nice and friendly in the beginning to help you pick out a car but after that it gets really bad because they assume they already have the sale so theres no point in being nice or prompt. will never go there again and will advise everyone to not go there. it was a new 2012 toyota rav 4 STAY AWAY FROM THIS DEALERSHIP IF YOU LIKE GOOD SERVICE!!!! on the plus side they do have a fountain drink machine but thats about the nicest thing they have More