Sterling McCall Toyota Fort Bend

Back in March of this year I was rear-ended while driving home from work. I had my vehicle, a 2008 Toyota Highlander, towed to the collision center of Fort Bend Toyota. It was estimated that the repairs woul home from work. I had my vehicle, a 2008 Toyota Highlander, towed to the collision center of Fort Bend Toyota. It was estimated that the repairs would take 2 months to complete. After 4 months and my car still in the body shop, I went to Fort Bend Toyota and spoke to the General Manager, Pat Goldwait. I expressed my concerns about the lack of competence of the body shop and it's manager, Jerry Shapley. He told me he was going to talk with Jerry and call me that afternoon. He never called. Another month went by and I get a call from Jerry Shapley that my vehicle is repaired and ready to be picked up. My husband and I arrive and notice right away that the left side rear panel does not align with the left rear door, the rear hatch would not close and the spare tire was missing among many more miscellaneous flaws. The vehicle stays there another month while the poor workmanship is corrected. After 6 months in the body shop, I pick up my car and take it home. About a week later an Allstate appraiser comes to the house to do a final inspection on the vehicle. It was then discovered there were parts that Allstate had paid to be replaced that were never replaced. My car then goes back to Fort Bend Toyota's Collision Center to have those parts replaced and other failed repairs redone. Another month later Jerry Shapley calls and says the car is ready. Again, my husband and I arrive to pick it up and notice the rear hatch is not aligned with the left side rear panel or the rear bumper. We pointed it out to the Collision Center's manager, Jerry Shapley, and he said "That's as good as it's going to get". Unhappy with the repairs and his response, we walked directly to the dealership to speak with the General Manager, Pat Goldwait. He shakes our hands and we explain our frustrations. He then goes outside and inspects the vehicle. Without saying a word, he turns and walks to the Collision Center. A few minutes later, he literally runs out of the Collision Center and runs right passed my husband and I without saying anything to us. We go back into the dealership to find him so we can discuss the issue but he is no where to be found. That was 3 days ago. He has yet to contact us and I am sure he does not intend to. I just had my car appraised and it lost nearly 50% in value due to poor quality repair work performed by Fort Bend Toyota's Collision Center. You would think after 7 months in their shop they would have done it right. They definetely had the time! More

This dealership has excellent service. This is the 4th Toyota I have owned, and this is the first time that a salesman from any of the dealerships I have been to, has completely explained everything about Toyota I have owned, and this is the first time that a salesman from any of the dealerships I have been to, has completely explained everything about the car in detail to me. The financing was easy and hassle free. I was out of there in no time. More

I always get my Tundra serviced at Fort Bend Toyota. This is my third vehicle. My first was a Tacoma with 147K on it. My second was a Nissan Frontier with 87K on it. My third and current vehicle is a This is my third vehicle. My first was a Tacoma with 147K on it. My second was a Nissan Frontier with 87K on it. My third and current vehicle is an 07 Tundra with 96K on it. During my most recent oil change, it was discovered that I am leaking oil and my oil pan needs to be replaced. I have never come across this problem with any of my previous vehicles. According to a couple of other mechanics in Houston the cause must have been one of the servicemen over tightening the oil plug. First off, they tried to sell me the entire charge of the replacement which is about $500. Secondly, the moment I questioned it I was told that they will pay for the labor if I pay for the parts. If I did not say anything would they offer to pay for the labor? My problem is the service department caused the leak and they are expecting me to pay for the replacement. I pay for the parts including the over $100 fee for finding the leak. This is horrible customer service. I would expect to be taken care of if the Toyota is the cause of the leak. My truck has less than 100K miles and the oil plug does wear out but not that soon typically around 500K to 800K. I have checked some other local mechanics, and the only cause of the leak with such few miles is over tightening of the plug. I have been given the run around with various service personnel and have basically been told that I am ultimately responsible for the service that takes place while my truck is at the dealer. If this does not get fixed, I will never get my truck serviced at Toyota nor will ever buy another Toyota product again. I am an outside salesman for an oil/gas company and thus the reason why I have so many miles on my truck in such a short time. I entertain and interact with a lot of people in the gulf coast have no problem telling my customers that Toyota does not stand behind their vehicles and give them my account of what is transpiring now. The service men are arrogant and do not care about the customer. More

Excellent price. Bought car from their Internet dept. Charged only $500 over invoice price and invoice on all packages. Every thing are laid out clearly. Very reasonable price to me. No hassle at all. Charged only $500 over invoice price and invoice on all packages. Every thing are laid out clearly. Very reasonable price to me. No hassle at all. More

DO NOT buy a used car from here. I bought a "certified" used highlander back at the end of June that my wife drives. Shortly after we moved up to Richmond, VA. On the way up I noticed a slight shaking wh used highlander back at the end of June that my wife drives. Shortly after we moved up to Richmond, VA. On the way up I noticed a slight shaking when I braked. My wife stated that it was always there and that she thought it was normal. We took it to the toyota dealership in Richmond and was told the rotors were warped and that they should have caught the problem when they certified it and because it was just out of the 3,000 mile mark, (the drive to Richmond was at least 1,000), they need an okay from the dealership that I got the vehicle. I then called Alex Rodriguez, the used car manager at Fort Bend Toyota. He was not helpful at all and even accused me of doing the damage myself. I told him that another dealership is telling me that you missed it and you don't honor that? He then told me to let the service manager at the Richmond dealership to call his service manager "Rick Howell." The richmond dealership and myself tired for 2 days to get in touch with Rick or Alex, but they never responded to numerous messages. They didn't have the common courtesy to call anyone back. Now I have to fix a problem that should have been caught when it was "certified". In short, Fort bend toyota forgets you when you leave the lot. They don't return phone calls or even believe what other toyota dealerships say. On the other hand , McGeorge toyota in Richmond did all they could to help and were very professional. More