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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,065 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,065 reviews

March 30, 2011

I expressed interest in either a new Sequoia or a used; David promptly found several options. He called to let me know that a vehicle had just come in that would fit my needs exactly. He was able to facili More

by Lance May
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Morris
March 29, 2011

We were fortunate to work with Daniel Fleming who was terrific throughout the process. Purchasing a car is not normally a great experience. Many times, I find the process condescending and a moment whe More

by mgm424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Fleming
March 29, 2011

MR. Gomez very professional, effective & efficient. He understood my desires & needs & did not try to deviate fom the specifications I set forth. It took a very short time for him to arrive at the veh More

by venny1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Gomez
March 26, 2011

This is the third car that we have purchased from Mr Beck and have been very satisfied each time. I felt no pressure at all. Mr Beck took his time and explained everything in a way that was easy to understan More

by sduffey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Beck, Al Beck
March 24, 2011

Mohammad Iqbal (Ike) was very couteous and we appreciated his attitude to us during the sales of the new Venza to us. I will recommend him as a salesperson on all our friends. Also Fort Bend Toyota to all ou More

by kimrick2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Iqbal
March 22, 2011

David met with me on more than one occasion as I prepared to buy a new Sienna van. The first time I met with him, I told him up front that I was not ready to buy - I was just doing my research. He answered More

by sphegley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Morris, Eric Johnson
March 22, 2011

This is the second car I have purchased from Al Beck, the Fleet and Internet manager at Fort Bend Toyota. In both cases, the experience was straightforward, honest, no pressure, and very pleasant. Due in p More

by ajimbo005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Beck, Al Beck
March 18, 2011

Originally found the vehicle listed on eBay. Contacted Jose Martell at Fort Bend Toyota on Wednesday, March 16, and negotiated a deal. Car was delivered from Houston to San Antonio two days later with no More

by bendebusk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Martell
March 11, 2011

Our experience with this dealership was fabulous. We live several states away, and I know they had to work harder for us than if we lived locally. We wanted to research a used car before buying from so far a More

by Jean67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Martell and Andrea Johnson
September 01, 2010

I took my car to this dealership to have my headlights changed which were under recall. They charged me $311 ($100 for labor approximately, $45 for oil change, and the remaining for the headlight). They More

by karmaa01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Audrey Cook, Jerry Deal
Mar 21, 2011 -

Sterling McCall Toyota Fort Bend responded

It is not discrimination to refuse to accept a credit card if disputed by a customer in advance. A headlamp bulb is located in the front side of the radiator support and the waterpump is located behind. I did not see any where that customer mentions that he was given the information that Toyota is now offering to reimburse customer if their waterpump has failed. Toyota did this because a problem was found due to a seal leaking.Which furthers points out that when you replace a headlight bulb it does not effect the waterpump.

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