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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,065 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,065 reviews

April 26, 2011

After working on the phone for a few days with a particular truck I made a deposit on the vehicle and made arrangements to come purchase it that Saturday. On friday I was informed by burnart that he More

by mre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Burnhard
April 24, 2011

Jose knows very well the technical and commercial aspects of cars and this does not happen very often according to my past experiences. He targets the deal but he also tries very hard to satisfy the client More

by singapore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martell
April 20, 2011

We have visited the Ford Bend Toyota service center for our sienna 2009 servicing. Casually, we have gone to visit the show room and saw 2011 Toyota Sienna. Sherieff Yousry explained all the added features More

by balanat2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr.Sherif Yousry
April 19, 2011

This was by far, the easiest shopping and automobile transaction experience I have had in years. Jerry Koger was kind, intelligent, and efficient. The price on the pre-owned Lexus was great too. The fin More

by BeccaStripling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Koger
April 17, 2011

We went to Fort Bend Toyota to purchase a used Toyota Tacoma. Curt showed us what was available and after some discussion with him, we decided on the new Tundra. Curt is a very personable, funny, frien More

by crossword1227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Harrell, Cassie (?)
April 12, 2011

Nay was by far the best car sells man I have ever worked with. Working with Nay and the other staff at Fort Bend Toyaota was very relaxing and hassle free. I have never purchased a vehicle this free and ea More

by blankm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nay
April 05, 2011

The sales staff was very informative and helpful. The financing department was knowledgeable about numerous financing options. The staff was very courteous and respectful. The application process was v More

by cindimeek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Wilson and Sal
April 03, 2011

Our salesman was Randy Goode from Ft. Bend Toyota. We did our purchase by email/phone. He was very courteous and always answered our emails and phone calls in a timely fashion. We have dealt with some More

by garzalk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Goode
April 02, 2011

This dealership left a big dent on my vehicle during service and denies it happened there. I am very sure that the dent was not there before the service. Called there office immediately after the dent w More

by bong76ph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aubrey Cook - Service Manager
May 03, 2011 -

Sterling McCall Toyota Fort Bend responded

Fort Bend Toyota has made several attempts to reconcile with this customer. Rest assured we do care about customer service and do take every complaint seriously.

May 03, 2011 -

bong76ph responded

The last time I heard from Fort Bend Toyota about my complaint was their Insurance Company will investigate and call us. Its been more than a month that this incident happened but until now we haven't heard or got a call from them. We have no information of the investigation or something. It is still unresolved until now. If they do really care about customer service or take every complaint seriously, they could have at least contacted us and got this matter solved already.

March 30, 2011

We were very pleased with the whole experience. I usually hate to purchase a new car because of the experience. Sales person was helpful and so was the Fianancial advisor. We feel we got a good price and go More

by aartinarsinghani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Iqbal