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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,356 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,356 reviews

July 17, 2025

Ray the asst service manager did an amazing job. I would have been there all day but Ray found me a ride home while my truck was being repaired. The service guys did an excellent job with my truck a More

by Jctaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
July 16, 2025

I always have good service at Fort Bend. Tariq is the best service manager. I feel safe knowing he has looked over everything b he always finds something I wouldn’t have detected. Thank good More

by lorettapedott35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tariq
July 13, 2025

Very fast service even I don’t have a appointment. excellent customer care and knowledgeable staff More

by ashrup1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Jul 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2025

Very nice customer relation personnel. Processed my request quickly and efficiently. Anthony responded to all our concerns very quickly. Thank you so much More

by EmAmin80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cocoa
Jul 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. We hope you have a great day!

July 12, 2025

Very good service rep. Omar has been helpful on every level. Very polite and courteous. More

by samsolomay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Thank you, and have a fantastic day!

July 12, 2025

FB Toyota replaced the battery clamp on the recall and accepted the oil change discount promotion . Thank you very. much More

by hien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Hao Du, Bibin Thomas
Jul 15, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

July 12, 2025

Fort Bend Toyota is an excellent place for servicing an automobile. We have used them for :14 years and have never experienced a reason to complain. Their work is excellent and we think they’re people who More

by Ghgas3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray also Labra
Jul 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota Fort Bend! We hope you have a great day!

July 12, 2025

Cesar provided great customer service. He was caring, courteous and as efficient as he could given the setup procedures. More

by SJLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar , Bibin Thomas
Jul 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Very long wait times for service even with an appointment. To make things worse, I always see other customers get checked in before I do despite myself arriving before. The individual directing t More

by BobbyD
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Jul 12, 2025 -

Sterling McCall Toyota Fort Bend responded

While we do our best to stay on schedule, certain services or unexpected factors can sometimes cause delays. We understand that your time is valuable, and we sincerely apologize for the inconvenience. We appreciate your feedback and will continue working to improve our efficiently and communication. If you have any other questions or concerns, please feel free to reach out to me at kjeon@group1auto.com.   Kevin Jeon Service Manager  Direct: (281)633-3422 Email: kjeon@fortbendtoyota.com

July 10, 2025

Had to wait almost 3 hours for an oil change and tire rotation with appointment. I try to only use FBT but may try another place for oil change in future. Poor communication with Angel, had to seek out a More

by Rabbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel needs to increase communication
Jul 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi there, thank you for the valuable feedback. We apologize for any inconvenience during your visit. We will address these issues with our team to ensure better communication and faster service in the future. Thank you for choosing FBT and we appreciate your loyalty.

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