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Sterling McCall Toyota Fort Bend

Richmond, TX

4.4
1,226 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,226 reviews

April 22, 2025

I came in today for service and new wiper blades. STEVEN ROBLES was great and EXTREMELY informative. I've been going to this location for a few years now and he has been the ONLY person to provide me More

by longliane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
April 17, 2025

Prompt, knowledgeable personnel, Eli was my advisor, very happy with his service, took care of needed items for my tundra. Will definitely ask for him again. More

by I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli, ladies at cashier.
Apr 19, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Good service done to my Runner only kind of late 1. 5 hours for oil change and 19 points More

by Jose Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Apr 16, 2025 -

Jose Flores responded

NA

Apr 18, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Jose, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 15, 2025

Service was way longer than expected. I never heard anything till I called 2 1/2 later More

by byrjoh.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvarado, Cesar
Apr 17, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 14, 2025

Great service advisor . Do the job right and quike. I’m happy they change the oil in 1.hour and 30 mint. More

by Zubair khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrel , Bibin Thomas
Apr 17, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Zubair, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 13, 2025

There is a guy whose name is Collin or Joe. Can't remember exactly. He won't request Lyft for customer after 5:30 so that he can make sure to get off work at 6. Also, Even their battery warran More

by Hilario Garcia
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Collin at service...this had nothing to do with Bibin Thomad
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 12, 2025

I had a very poor experience this time . I always visit this dealership, this time I ask them to check ac system bcz my ac was blowing warm air , the c More

by Ryan
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 12, 2025

Everyone was helpful and quick to help us even if it wasn’t our direct service advisor! More

by catline17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Apr 14, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 11, 2025

Wait 10 minutes beside your car on arrival while the greeters play grab a#$. Service advisor shows up & tries to overcharge for a OLF from appt set @ 29.95 to 79.95 because it was a Tundra. I’m not More

by texp51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas
Apr 15, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

April 10, 2025

Everyone was so helpful. A big thank you to Richard Blanco Salazar . He ensured our needs were taken care of. An awesome salesman he was. Overall experience was great. Will h More

by Esenam Dogbe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Blanco Salazar
Apr 11, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Esenam, we're happy to hear you had such a positive experience with Richard! Thanks for the recommendation, and have an amazing day!

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