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Sterling McCall Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.4
1,268 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,268 reviews

May 13, 2025

The service dept with my service advisor Anthony was nice and kind person. Who explain me how to reset the CarPlay which I was experiencing. Plus he took care of a very small leak in my rear tire. But when I More

by qulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
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May 12, 2025

I waited 3 hours for an oil change, tire rotation and cabin air filter. The rep gave me a lot of wrong information. I got the truck back with no wiper fluid in it. and I am not sure if they actually repl More

by Wjazi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep
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May 12, 2025 -

Wjazi responded

I waited 3 hours for an oil change, tire rotation and cabin air filter. The rep gave me a lot of wrong information. I got the truck back with no wiper fluid in it and I am not sure if they actually replaced the filters. Worst yet, the porter handed me the keys and pointed me to go get the truck which was parked outside.

May 12, 2025

Convenient location and relatively quick service. The waiting area is clean and comfortable. The representative was friendly and very helpful. More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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May 11, 2025

Nice courteous people. You will like their services and their important advices towards future sevices More

by Eliasammar012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony, Bibin Thomas
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May 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

Nice customer service. . even i was late in time they complete the task and save my time.👍 More

by Jijijosef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliosal
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May 13, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 10, 2025

All these stars are for Anthony Coca. He is the best service advisor that I have ever encountered. He went above and beyond getting my warranty claim approved and my car serviced. I was a More

by us1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coca
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May 12, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 09, 2025

They have complimentary wash but never once told me about it, i asked and then they said only if you ask More

by Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Various person
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May 09, 2025

Regular service cost is okay. Too expensive for any kind of repairs. Some referal works recommended are no necessary. More

by Ketan Thakkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
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May 10, 2025 -

Sterling McCall Toyota Fort Bend responded

We're sorry to hear about your experience, and we appreciate your feedback. We'd love the opportunity to make this right. Please email me at kjeon@fortbendtoyota.com so I can assist you personally. Thank you. Kevin Jeon Service Manager

May 08, 2025

This dealer is always so efficient and quick. I have never had a bad experience getting my car serviced or dents and scratches fixed. More

by Ariana lacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin jeon
Report | Print
May 10, 2025 -

Sterling McCall Toyota Fort Bend responded

Hi Ariana, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2025

Toyota Fort Bend is my go-to dealership. Time after time they have accommodated me, showed reliability and excellent customer service. More

by Aby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jeon
Report | Print
May 09, 2025 -

Sterling McCall Toyota Fort Bend responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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