Sterling McCall Nissan

Upon our arrival to the dealership we were meet by Shelby Allen who was very curteous and well dressed. We explained to him what we were looking for as well as the price range and color. He pointed out som Allen who was very curteous and well dressed. We explained to him what we were looking for as well as the price range and color. He pointed out some models, we took a test drive and the rest is history. I must say that Shelby went above and beyond to ensure we were happy with our purchase. When we got home and started to admire our purchase we noticed that we didn't have a cargo cover. I immediately called Shelby to inquire about the cargo cover and was told, much to my dismay, that this particular model was not equipped with one (SUVs in this price range should be equipped with a cargo cover). When I finally calmed down Shelby told me he would order one for me. My response, how much is that going to cost me. Shelby said, he'd look into it and let me know. Well, he ordered the cargo cover and when it came I received a call, and much to my delight, it was free and in he threw in a key cover and key chain to boot. He has my vote as employee of the month. More

Purchased a new car for my mother early last month. The sales rep. Shelby did an excellent job listening to what our needs were and showing us various cars around. In the end we ended up with a 2012 Nissan sales rep. Shelby did an excellent job listening to what our needs were and showing us various cars around. In the end we ended up with a 2012 Nissan rouge that my mother completely loves. I vouch for their service. More

I've been to different dealerships for my new car purchase. I liked this dealer more because I felt they were honest with their selling experience. They were very friendly and helpful. I liked the fi purchase. I liked this dealer more because I felt they were honest with their selling experience. They were very friendly and helpful. I liked the finence guy a lot because he was very helpful. More

Perhaps the worst new car buying experience imaginable. The salesmen at Sterling McCall are rude, stealthy, and flat out liars. Even worse are the managers. During my visit, I negotiated with a sales man f The salesmen at Sterling McCall are rude, stealthy, and flat out liars. Even worse are the managers. During my visit, I negotiated with a sales man for about an hour. During which he went back and forth multiple times and we finally reached a deal. After going through all the steps the salesman came back and said "there was a mistake and he cannot sell us the car at that price".He then offered another car to sell with incredible fees attached. This was followed by numerous other deceptive practices. This dealership will pull every trick in the book to scam you for as much money as possible. Avoid this dealership at all costs. If you do proceed to go here, use extreme caution and especially watch for the bait and switch the salesmen and managers will pull. These guys are experts at such trickery. I do not believe this is how business should be done in Texas and I would not advice supporting such an establishment. More

The sales department is fine. The service dept is an absolute nightmare. It has always taken 3-4+ visits for them to fix a single problem (and that is on an easy problems). If it is warranty work, they absolute nightmare. It has always taken 3-4+ visits for them to fix a single problem (and that is on an easy problems). If it is warranty work, they will not replace/fix something more than once if it breaks after they "repair it". I had to finally fix the glove compartment MYSELF after taking it in 3 times with no resolution. The latest problem, which leaves me stranded when my car won't start, has been addressed 6-7 times in the past 18 months! I am afraid to drive my car somewhere and park it because I never know if it is going to start when I get in to leave. This is totally unacceptable. Furthermore, Mack refuses to listen, especially if you are a woman. I do not know how to check out a service dept before you buy a car from their adjoining dealership, but my advice is to avoid this service dept if at all possible!!! More

We pretty much feel the same as most folks do about the car-buying routine ... would rather be at the dentist having a root canal. This time, however, we were blown away by the cordial and congenial sales car-buying routine ... would rather be at the dentist having a root canal. This time, however, we were blown away by the cordial and congenial sales staff we encountered. Our objective was to drive every small SUV on the market (which we did), then shop for that dealership which would treat us as valued consumers (or at worst, one which made us the least uncomfortable). We had a prior experience at another Sterling McCall store (Toyota), where we were descended upon like road kill by vultures (we felt we deserved better treatment, and promptly terminated the transaction). We figured that at least we could drive the Rogue at the Sterling McCall Nissan store (it's closest to our home) and buy it elsewhere. To our surprise, nobody was lurking in the parking lot, and we were courteously greeted by Patrick Akbebaku as we enterd the showroom. After driving the vehicle, we informed him that we intended to try other brands, to which he replied, "That's fine. If you decide on a Rogue, come back and see me." As is customary, we also spoke with the sales manager, Troy Cecil, who provided us with impartial comparison information about all the SUV's we were considering. There was no pressure to "buy now," and he didn't even get into numbers. We almost wanted to begin the process then and there, but just had to drive them all to be certain. The following day, we returned to Sterling McCall, after deciding that the Rogue was our vehicle of choice. Negotiations were professional, civil, and low-key. After doing all of the research about invoice, holdback, trade-in values, rebates, cost of similar vehicles, etc. (a good couple of hours on the computer) we had come up with a comfortable number. The final price was actually lower, and we got a bit more equipment than we expected. Ten days later, we bought another one ... same treatment, same cordiality. The vehicles are exceptional, but every Nissan dealer has them. What matters is being treated with the respect and dignity we expect, but hardly ever receive at an auto dealership. Sterling McCall Nissan has indeed earned our business. More

When searching for my new vehicle I contacted several dealerships via email. BJ was the only salesperson that responded with a personal email and answered all my questions (the other dealerships sent ou dealerships via email. BJ was the only salesperson that responded with a personal email and answered all my questions (the other dealerships sent out generic emails and called 2 days later). I had no intentions of purchasing that same day, but I was so impressed with the service and the deal I received I couldn't pass it up. Since my purchase BJ has checked with me several times to make sure we tied up any loose ends and that I was completely satisfied. More

Poor service. More