Sterling McCall Nissan

The sales department is fine. The service dept is an absolute nightmare. It has always taken 3-4+ visits for them to fix a single problem (and that is on an easy problems). If it is warranty work, they absolute nightmare. It has always taken 3-4+ visits for them to fix a single problem (and that is on an easy problems). If it is warranty work, they will not replace/fix something more than once if it breaks after they "repair it". I had to finally fix the glove compartment MYSELF after taking it in 3 times with no resolution. The latest problem, which leaves me stranded when my car won't start, has been addressed 6-7 times in the past 18 months! I am afraid to drive my car somewhere and park it because I never know if it is going to start when I get in to leave. This is totally unacceptable. Furthermore, Mack refuses to listen, especially if you are a woman. I do not know how to check out a service dept before you buy a car from their adjoining dealership, but my advice is to avoid this service dept if at all possible!!! More

We pretty much feel the same as most folks do about the car-buying routine ... would rather be at the dentist having a root canal. This time, however, we were blown away by the cordial and congenial sales car-buying routine ... would rather be at the dentist having a root canal. This time, however, we were blown away by the cordial and congenial sales staff we encountered. Our objective was to drive every small SUV on the market (which we did), then shop for that dealership which would treat us as valued consumers (or at worst, one which made us the least uncomfortable). We had a prior experience at another Sterling McCall store (Toyota), where we were descended upon like road kill by vultures (we felt we deserved better treatment, and promptly terminated the transaction). We figured that at least we could drive the Rogue at the Sterling McCall Nissan store (it's closest to our home) and buy it elsewhere. To our surprise, nobody was lurking in the parking lot, and we were courteously greeted by Patrick Akbebaku as we enterd the showroom. After driving the vehicle, we informed him that we intended to try other brands, to which he replied, "That's fine. If you decide on a Rogue, come back and see me." As is customary, we also spoke with the sales manager, Troy Cecil, who provided us with impartial comparison information about all the SUV's we were considering. There was no pressure to "buy now," and he didn't even get into numbers. We almost wanted to begin the process then and there, but just had to drive them all to be certain. The following day, we returned to Sterling McCall, after deciding that the Rogue was our vehicle of choice. Negotiations were professional, civil, and low-key. After doing all of the research about invoice, holdback, trade-in values, rebates, cost of similar vehicles, etc. (a good couple of hours on the computer) we had come up with a comfortable number. The final price was actually lower, and we got a bit more equipment than we expected. Ten days later, we bought another one ... same treatment, same cordiality. The vehicles are exceptional, but every Nissan dealer has them. What matters is being treated with the respect and dignity we expect, but hardly ever receive at an auto dealership. Sterling McCall Nissan has indeed earned our business. More

When searching for my new vehicle I contacted several dealerships via email. BJ was the only salesperson that responded with a personal email and answered all my questions (the other dealerships sent ou dealerships via email. BJ was the only salesperson that responded with a personal email and answered all my questions (the other dealerships sent out generic emails and called 2 days later). I had no intentions of purchasing that same day, but I was so impressed with the service and the deal I received I couldn't pass it up. Since my purchase BJ has checked with me several times to make sure we tied up any loose ends and that I was completely satisfied. More

Poor service. More