Sterling McCall Nissan

Horrible finance for returning calls 2016 purchase the first platinum maxima from them in June 2015. went in to cancel gap insurance in Nov.2016 No check as of today 1/2017 called severa 2016 purchase the first platinum maxima from them in June 2015. went in to cancel gap insurance in Nov.2016 No check as of today 1/2017 called several times no return call from finance horrible. Traded maxima for 2017 pathfinder at clear lake Nissan better customer service and finance. More

Great Deal! The manager Cory is quick, straight focusing on deal, no game, no hassle. He give us the best final offers than any other dealers in town. Highly reco The manager Cory is quick, straight focusing on deal, no game, no hassle. He give us the best final offers than any other dealers in town. Highly recommended to all! More

sales manager Went to Sterling McCall to look at a Pathfinder Premium knowing what I wanted and found it , so went to my bank and got a 2.9 % rate and bank gave me Went to Sterling McCall to look at a Pathfinder Premium knowing what I wanted and found it , so went to my bank and got a 2.9 % rate and bank gave me a blank check to paid for vehicle. I than went back to sterling mccall after my husband call and spoke to salesperson and salesperson told him to come by and he will let us see the pathfinder more closely or test drive . Well we went in after work and met with sales person and like I said we had already choose with who we were going to finance the vehicle with and the sales guy also knew BUT he gets his sales manager they try to convince us to finance it with them and so I told them if they could match the bank rate than maybe we would do it . Well the sales guy and sales manager was taking too long and we had told them that we had people working at our house and we couldnt wait for them But they kept asking for 10 Minutes which was turning into 30 mins. So I decided to go look for them and tell them that I was just wanted to have my bank finance it and What I got from sales manager with a tone in voice was I REALLY DONT CARE WHO YOU FINANCE WITH . Well that was the time for me to get the xxxx out of that place where theres people who dont care But they have you waiting there for them for hrs . Got my purse and my told my husband to lets got out of here and as soon as we headed to doors the sales guy and manager come running after us trying to stop us . But My husband told them that I wasnt happy with their I dont care attitude and we were not going to buy nothing from them. So we left . The only thing I can say Is THANK YOU to sales manager because that week we purchase our pathfinder at GILLMAN Nissan in Rosenberg and had the best experience with them . So your lookin for vehicle go to Gillman Nissan. They really CARE about you More

Good service, Bad Business For three months I've been waiting on someone from Sterling McCall Nissan to contact me about a part that I ordered for a recently purchased vehicle. For three months I've been waiting on someone from Sterling McCall Nissan to contact me about a part that I ordered for a recently purchased vehicle. After being given the runaround, on THREE separate occasions, I've decided to demand a refund for the service not performed by the dealership. Not to my surprise I was denied a refund and asked if I could WAIT once again for them to install the part, this time at my home. Problem is I live in Fort Worth. Time is extremely valuable to me and I'm forced to do something that I've never been pushed to do, Call the Police. If you're buying a car from this place get everything that you paid for up front and you're experience may be pleasant. However, if you're told that you have to come back to get something installed, beware! More

Very Frustrated Potential Customer Be very careful when you purchase any vehicle at the dealership. My nightmare started 3 days ago. I sent a request for availability of a 2012 Dodge Gr Be very careful when you purchase any vehicle at the dealership. My nightmare started 3 days ago. I sent a request for availability of a 2012 Dodge Grand Caravan SE, that I was going to purchase for Nehemiah's Wall of Crosby for transportation . I was told the vehicle was available, I was contacted by Aaron Novak , I went to see the van and was pleased with the vehicle . I informed him that I would return the next day for a test drive; however, upon returning Mr. Novak informed me that the vehicle was in use by someone else and it should return on Wednesday night 5/4/2016. I contacted him the morning of 5/5/2016 and was told the vehicle was on the lot and all I had to do was to submit an application. I called him and asked again was the vehicle on the lot and I was on my way to sign the papers. He informed me that my application had been approved . Upon arrival to the dealership I was informed that the vehicle that I had been approved for had been sold and he was to fond me another one of the same value. Of course there were none available; but, there was a brand new 2015 Dodge van I could purchase for much more than I had wanted . I really don't know what type of tactic these dealerships are using know now to frame you into purchasing their vehicles. I am so frustrated and angry . The right thing to do is to inform your customer . I WILL NEVER REFER ANYONE TO THIS DEALERSHIP. THERE IS NOTHING FAIR ABOUT THEM, IT'S A SCAM More

Service staff is fantastic! My service advisor was great the staff was very friendly and helpful! really organized, upfront, honest and customer focused! I went in for oil change My service advisor was great the staff was very friendly and helpful! really organized, upfront, honest and customer focused! I went in for oil change and inspection service. They not only performed the service quickly but also made cost saving suggestions! Will definitely be back! More

Great Customer Service My overall experience was excellent. Service and customer service was beyond my expectation. John Murphy took care of us from the start and explained My overall experience was excellent. Service and customer service was beyond my expectation. John Murphy took care of us from the start and explained everything well and fixed all 3 issues that my pathfinder had. Customer service is the main reason why I chose Sterling McCall Nissan to purchase my vehicle last yr and brought my sister here to buy another new pathfinder 3 weeks ago. I would highly recommend anyone who want to buy Nissan to this dealership as well as servicing. Thank you and keep up the good work! More

Total lack of customer service and respect. The bad review was earned by an employee named Dylan, the sales manager of all people! My husband and I went there last night night to check out the The bad review was earned by an employee named Dylan, the sales manager of all people! My husband and I went there last night night to check out the CPO Rouges. Lincey helped us, took us for a test drive and was quite nice, until she started feeling her manager's pressure to close the sale right away. We told her we had been already approved by our bank with a 3.49 % interest rate and that we would have to think over their offer, she kept coming back and forth from the manager's office. He then came and asked if we would take their credit which would allow him to give us a better price IF he could get us 2.99% , we said that IF he DID we WOULD, but still would have to think about it, it was taking them awfully long to get the numbers ready, so we decided to leave because our kids were expecting us to take them to their Halloween events, but they stopped us offering to remove the CPO fee and the extra charge for the leather seats, we headed to the door anyway: they were putting too much pressure to close the sale right away. Dylan ran outside to stop us and offered us an unbeatable price, $5,000 less than what he originally quoted, he asked for an immediate answer, so we said yes. We signed a bunch of papers, then were taken to the financing department and were helped by a very nice employee who then proceeded to sell us the gold extended guarantee, which we did not expect, but we decided to buy a conservative option of it. We signed papers and papers and when we came to the very last one we asked where the interest rate was and there it was on the VERY LAST paper: 5.1% so we said that was not what we were offered. He called Dylan who came and started yelling that he had said "IF" which we had answer to "IF you DO" so he became very rude and said it was good we were leaving because "I can get someone else to give ME more money for it". The financing guy apologized and shred our papers and said he'd talk to his manager about the interest rate, we asked him to talk about Dylan's rudeness to clients which is unacceptable. So we left. To our surprise Dylan was outside waiting for us to HARASS us. He kept raising his voice telling my husband he couldn't believe we were leaving for a .5% difference, demanding my husband to discuss everything "man to man" and since we kept walking he started yelling that we would not even stop and demanding his "man to man discussion" my husband pointed his finger at him and said (not yelled) "Don't you raise your voice" and he continued yelling now about the pointed finger. We proceeded to walk toward our car and I only said "This is not a man to man argument , you are the salesman and we are the costumers and this is no way to treat customers". Talk about Halloween! We wasted three hours and I left totally UPSET, SCARED, and WITHOUT A CAR. BOTTOM LINE: I can't believe such an unprofessional, rude bully is the used-car sales manager at this business. He has no customer service education and disrespected us: the dealership should not hire people like him. More

Excellent Experience all around Jamar Irby and the staff was excellent! I was nervous being a woman going to a dealership by myself, but he made it easy. Car buying usually is a big Jamar Irby and the staff was excellent! I was nervous being a woman going to a dealership by myself, but he made it easy. Car buying usually is a big hassle. He was nice and was very honest with me. I liked that. He went over the Rogue and made sure I knew all about it. Other than the wait (albeit, they were busy), It was a great experience. Again, the only negative I can say is it did take about 2 1/2 hours to get everything done, but it was time well spent! I recommend anyone to go see Jamar. More

Was told to go there based on my credit union. Very overzealous sales people. Bought a 2014 Altima 3.5 SL. While in finance, car was taken back to prep for delivery when we got out of finance, when I overzealous sales people. Bought a 2014 Altima 3.5 SL. While in finance, car was taken back to prep for delivery when we got out of finance, when I got car home noticed a blinker/marker light out on front. Opened hood and saw none of the fluids were filled. Looked underneath to fixed burnout light instead of traveling 48 miles back to stealership, there was no light harness to put bulb in, completely gone. Car only had 12 miles on it. Ordered the splash guards when I was there, salesperson kept saying they should be there, month later, finally here. Now they have lost the $ 30,700 check I gave them a month ago and know one knows where its at and know one is returning my phone calls or messages. Go figure. One thing after another and this has got to be the single most screwed up stealership I have ever been to . Steer clear, no pun intended. John Shockcor More