Sterling McCall Nissan

I have been a loyal Sterling Mccall Nissan customer for many years. I was not happy with my service/repair on 09/19/24. I received a registration inspection. I discovered when I got home and reviewed the p many years. I was not happy with my service/repair on 09/19/24. I received a registration inspection. I discovered when I got home and reviewed the paperwork that the 2018 Armada had failed. No one told me this before I left the dealership. I called back and no one could tell me why the vehicle failed. Their solution was for me to be inconvenienced by having to bring the vehicle back. If I was told that the truck failed I would have just left it at the dealership for another day. Also, fluids should be checked at topped off during repairs. When I got home, my "washer fluid low" indicator light came on. I was sent a link at the beginning of the service to track the the progress. The link was not updated. I had to text to check the status of the repairs (the answer was all repairs completed). In addition to all of this, their system had deleted my vehicle (I've been serviced here for years). The service advisor after typing in the VIN said another name appeared. It is very difficult to trust this dealership again. No way to treat a loyal customer. More

Very good. Service advisor was very thorough and prompt. Kept me informed as to what was happening. Service advisor was very thorough and prompt. Kept me informed as to what was happening. More

Megan from the service department was really friendly and informative without ever being pushy. She was great! I felt comfortable and confident that I was in good hands. informative without ever being pushy. She was great! I felt comfortable and confident that I was in good hands. More

At Stafford Nissan Dealership, they were so quick, easy and so nice. The lady was informative on what I needed for my car. and so nice. The lady was informative on what I needed for my car. More

Very nice and worked with us & made us feel welcomed. They worked with us to get the best deal. They worked with us to get the best deal. More

Took my car in for an oil change and was told the car needed some work. It’s a brand new car and has 10k miles, the work should have been covered by warranty however I was told it was not. They were char needed some work. It’s a brand new car and has 10k miles, the work should have been covered by warranty however I was told it was not. They were charging $500 to fix it. I made an appointment at Mossy Nissan a day later and they confirmed the car needed work, however they told us it was covered under the warranty and took care of it. I will never use Sterling McCall again! More

Sterling McCall Nissan had excellent customer service. They were efficient, reliable and made sure I was taken care of!!! They were efficient, reliable and made sure I was taken care of!!! More

The service department agent, Abraham, is professional, courteous, helpful and considerate. The dealership is clean and comfortable. courteous, helpful and considerate. The dealership is clean and comfortable. More

Ms. Anna,was helpful from the time I dropped my car till I went back to pick up. She explained in details what will be done on the car. I went back to pick up. She explained in details what will be done on the car. More