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Sterling McCall Nissan

Stafford, TX

4.6
821 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 821 reviews

September 30, 2024

Very professional, excellent service, slightly long wait for a scheduled appointment but relaxed atmosphere. They did a great job More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Sanchez
Oct 04, 2024 -

Sterling McCall Nissan responded

Hi Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! We look forward to your next visit! Take care!

September 25, 2024

All the employees are very friendly. Great customer service.. They give excellent notifications. Great people! More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Sep 28, 2024 -

Sterling McCall Nissan responded

Hello Nikki, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

The salesman was very courtesy and friendly. He explain everything that was going on with my car in great details. Excellent More

by l-harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Sep 28, 2024 -

Sterling McCall Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Yea I went in for a car maintenance and I was greeted right away. I brought my laptop because I knew it would take a while. More

by Iamjasmynstyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Sep 29, 2024 -

Sterling McCall Nissan responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2024

Great services, I went for oil change and tire rotation, the customer service lady was very profesional and explain to me what they recommend to do after the inspection and I got my car very clean. More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlen, Zachary Swimmer
Sep 28, 2024 -

Sterling McCall Nissan responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

September 21, 2024

Fast and affordable service! I'll be returning for any service I need moving forward. Ask for Nicholas! He was very helpful and friendly. More

by rutledge4390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 28, 2024 -

Sterling McCall Nissan responded

Hi, thanks for your praise and kind comments about Nicholas. We look forward to your next visit! Take care!

September 21, 2024

Nicklaus is very knowledgeable and professional. I always like to drive down to this dealership because of experienced service advisor like Nicklaus, very worth the long drive and waiting area is ve More

by Apple Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicklaus
September 20, 2024

The service was excellent. I will be returning to take care of my future needs More

by Cfchandler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas , Zachary Swimmer
Sep 22, 2024 -

Sterling McCall Nissan responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 20, 2024

My experience with Sterling Nissan was excellent. The service was great and I am very happy More

by Wendy Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillie was amazing , Zachary Swimmer
Sep 22, 2024 -

Sterling McCall Nissan responded

Hi Wendy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 20, 2024

I have been a loyal Sterling Mccall Nissan customer for many years. I was not happy with my service/repair on 09/19/24. I received a registration inspection. I discovered when I got home and reviewed the p More

by lisaac87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Sep 29, 2024 -

Sterling McCall Nissan responded

lisaac87, We are truly sorry to hear about your recent experience at our dealership. We value your business and strive to provide exceptional customer service to all of our customers. We understand your frustration with the registration inspection and the lack of communication regarding the failed test. We apologize for any inconvenience this may have caused. Regarding the fluids check, we apologize for the oversight. It's important to us that your vehicle is serviced to the highest standards, and we will take steps to ensure that this doesn't happen again. We also apologize for the issue with the tracking link and the system error that deleted your vehicle information. These are both unacceptable oversights, and we will investigate to determine how they occurred. We want to assure you that we value your loyalty and trust. Your feedback is important to us as we strive to improve our services. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you, Loab Burke General Sales Manager lburke@Sterlingmccallnissan.com

Oct 14, 2024 -

lisaac87 responded

returned to the nissan dealership today to resolve the brake issues. I had to get the inspection done at another facility so I could get my inspection sticker. It was discovered that the wrong pads were put on the Armada. I requested the original equipment pads and they put the value pads on. However to add to the inconvenience, I was told that they did not have the pads in stock (surprising and disappointing). As a result I will have to bring vehicle back Wednesday. I have never experienced this llow level of service before at a dealership

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