Sterling McCall Nissan

2 years with the car 4 exact same problems resulting in no rental and can care less how we get my 9 year old to school,how we get to work, how long it’s gonna take to get fixed. 581.79 plus insurance,rent, no rental and can care less how we get my 9 year old to school,how we get to work, how long it’s gonna take to get fixed. 581.79 plus insurance,rent,food,lights, you know..Real life.& they refused to fix it til I showed the mechanical failure contract. Now refuse to assist with a loaner or help with a rental period and this is completely,solely their fault. 4 times same issue remember. The time before this is was gone for almost 2 months. So be careful where you buy your car from, they might help get you out of there and smile in your face, but when you have a REAL problem, and it’s their fault.You are on your own..Which u stand to lose everything you have worked so hard for. And they can care less.PLEASE BE CAREFUL YALL.. More

I love the car I bought, but the salesman was very pushy to get me to finance with them even though I had my own financing. After I kept refusing their financing he became angry and very short with me. I ju to get me to finance with them even though I had my own financing. After I kept refusing their financing he became angry and very short with me. I just got my car and left figuring I would never go there again. Also, I bought my car in May and still have no license in October. I have to keep asking for a new temporary plate. I filed a complaint about this, but am still waiting for my plates. Hopefully the call I made today will result in my plates. Fingers crossed. The finance guy Brent Maxwell was nice though. More

I arrived at the dealership at 10AM, I waited for the service adviser to give me an update. At ~12ish i texted back the number for an update and did not receive a reply. At 1PM I went back to front of th service adviser to give me an update. At ~12ish i texted back the number for an update and did not receive a reply. At 1PM I went back to front of the service area and was told my advisor was on lunch....When I did ask to speak to the manager he came said he would look into it and NOT ONCE did he ever follow up to see how I was and apologize for what happened. I have been coming for years here for service and this was the WORST. More

Deceptive pricing practices - I was interested in a Fiat 500X listed on their site for $18,288. I asked for the best price and a slaes manager named Sameer Lakhani responded that the best price was $17,000 500X listed on their site for $18,288. I asked for the best price and a slaes manager named Sameer Lakhani responded that the best price was $17,000 + TTL + Fees. As this was acceptable to me, I was ready to go in, but fortunately asked for a complete price breakdown. I was sent the attached pricing sheet and was totally surprised to find $995 worth of accessories/service items tagged on as "fees". Their sales representative made the claim over email that they reduced the price by more than $1000 to cover the "fees" . I am not sure in which world tint, nitrogen and wheel locks are fees.. Anyway make sure you get a complete pricing sheet before you step foot in the dealership. More

Avoid this dealership if at all possible! Cannot trust the salespeople, and numerous hidden fees when buying/selling, plus in my case, an act of outright fraud. Near the end of our 36-month lease of a Mu the salespeople, and numerous hidden fees when buying/selling, plus in my case, an act of outright fraud. Near the end of our 36-month lease of a Murano, our mileage was low so we purchased the car according to the lease contract provision. Much haggling as Sterling McCall insisted on a few extra fees, but eventually reached an agreement. And then, they "forgot" to cancel the autodraft lease payment and took one more payment from our bank account. So many attempts to reach them to fix the mistake, but just got bounced around. Finally, our bank agreed to file the payment as fraud, so they reimbursed us. Buyer beware with these guys. We'll also file a BBB report. More

We purchased a used car from them on Oct 23, 2020. As of this writing, nearly 9 months later, we still have not received the license plates for the vehicle. We have called, emailed, sent text messages and this writing, nearly 9 months later, we still have not received the license plates for the vehicle. We have called, emailed, sent text messages and nothing. The name and address they they they sent them to included the wrong last name and an apartment number that does not exist. We are on our fourth set of dealer issued temporary plates but still nothing. More

Worst customer service ever, they do not care about you after you have bought a car. Took me 16 months to just get the money of extended warranty that had paper works completed! They sneakily added extra s after you have bought a car. Took me 16 months to just get the money of extended warranty that had paper works completed! They sneakily added extra services in form of Resistall($1800) without consent and promised a refund but have not as of date. oh, btw they reply to your comments saying please contact them to get your issue resolved. But they never reach out to you or answers the phone or email. they just put on a act like they care. its the same copy pasted response to everything. word of advise do not do any dealings with them! More

Well since you felt the need to call MY BOSS and tell her my personal business. I feel the need to tell your customers my personal experience at your Nissan dealership. Really you should be ashamed of the SC my personal business. I feel the need to tell your customers my personal experience at your Nissan dealership. Really you should be ashamed of the SCAM you tried to pull on me. Let start with Jessica, who I told a number of times not to call me with question, text me please. I received TWO phone calls, one while in meetings, which was why I told them to text me. I call the GM to complain the next day and I get a ZACH who calls me back, come on in we will give you a great deal. I am sitting at Jerry's O desk when a loud bang happens behind me, it was so loud I jumped out of my chair, I had to leave the showroom I was so shook up. (Here is a clue if your are going to hit a Gong behind someones head warn them first). So I'm lured back in by one of the sales managers, we are going to take care of you I'm told. My son received a discount at Nissan, when they presenting me with a $27,000 bill I asked where is my discount. Zach informs me it was taken off the top. I signed the deal even though I hated the car because I was emotionally drained, I sat waiting for financial person to close it. I had already written on the document it's self, I hated the car and after sitting for awhile I realized this was wrong. I called my friend who is a director at Fred Haas Nissan, I sent him the deal I signed and he instantly told me not only did S. McCall not give me my son discount, they did not give me ANY Nissan rebates. I bought the SAME car for $15,000. at Fred Haas Nissan the next day. I learned to love the money I saved and will live with brown and black interior. I sent ZACH & JERRY O. a picture of the deal I made at Fred Haas and told them I knew the truth of the scam they tried to pull on me. Zach told me my son only received a $100. discount LOL. What happens next, I get a Rose calling me from S. McCall this week, I told her in no uncertain terms to stop harassing me, I bought a Nissan. Next someone calls my boss and tells her my business. "We know she is unhappy over her last experience, but we want to bring her back in and make it right". My boss said , I don't know what this is about because it is not my business, but she has a new Nissan. HOW DARE YOU CALL MY BOSS. LEAVE ME ALONE, you tried to take advantage of a woman and you where called out on it. SHAME ON YOU!!!! More

Took my 2010 Murano in for a problem that I have been having for a few months. Dealer could not identify the problem because it didn’t show a code on their computer. Left me hanging for3 days and then ac having for a few months. Dealer could not identify the problem because it didn’t show a code on their computer. Left me hanging for3 days and then acted surprised when I showed up to get my car. Even thou there was NC, the invoice stated that I showed up unannounced and didn’t give the technician time to input his notes. They never test drove it (mileage on odometer was same) and I called to tell them I was picking it up but call went to voicemail. I will say Service writer was courteous and did his job. I think fault is problem Service Manager More

Had the worse experience purchasing two vehicles last Thursday. Should have went with my gut and back to Fred Hass where a married couple sold me several Nissans over the last 10 years. Never coming ba Thursday. Should have went with my gut and back to Fred Hass where a married couple sold me several Nissans over the last 10 years. Never coming back. Complaint is a direct result of poor sales woman. Wish I had went with the internet sales department. Seems they have their act together Bad trade in, too much cash down and did no receive the deals advertised on the website. Save yourself the time and trouble = go to another dealership. Upper management never addressed the situation but sure cashed my checks the same day. negative 0000 Miss J is the most unprofessional car dealer I’ve ever encountered. She knew nothing about the Nissan product and had to defer to others. Spent two entire days getting these deals done and I was stupid for listening to this woman. Never again. Fool me once me Er twice. Stay blessed Sterling and hope the owners can get the place back in shape. What a mess. More