Sterling McCall Nissan

Buyer beware don't buy Sterling McCall's Oil change prepaid pain it's a scam after speaking to the Finance Manger Ahmed Altaher he did nothing to address the issue because he said the person that wrote prepaid pain it's a scam after speaking to the Finance Manger Ahmed Altaher he did nothing to address the issue because he said the person that wrote the contract nolonger work for the company. Also Contacting the BBB. More

This is long overdue I bought my Nissan Murano 5 years ago. And my service with Alphonso was off the chain!!!!! He was very professional and did not pressure me into buying a car. Well like all car sale ago. And my service with Alphonso was off the chain!!!!! He was very professional and did not pressure me into buying a car. Well like all car salesman, he gave me reasons WHY I should buy a Nissan and I did. I love my Murano. I've had no problems with my car. Just the regular check ups. Hat's off to you Alphonso!!!!! Sorry this took soooo long!!!! More

We brought a new Sentra, and Jerry from Sterling was exceptional in providing us with all the details and worked out the best deal for us even when the car price was hiped in other car dealers. I would exceptional in providing us with all the details and worked out the best deal for us even when the car price was hiped in other car dealers. I would recommend others to contact Jerry for best service. More

I took my Nissan truck there because of my air bags came out. Well the part is not in after 30 day I don't have a car to go to work and they will not release my truck.I can't afford to keep the rental car out. Well the part is not in after 30 day I don't have a car to go to work and they will not release my truck.I can't afford to keep the rental car all my funds are deleted. I have ask for them to give me a loaner car which they refuse so Iam without my truck and the rental car. I will never take my truck there again. I will lose my job if I can't get to work! I feel Sterling McCall should at lease get me a loaner car since I can't afford to rent another car and they will not release my truck until the part gets to them. Iam very disappointed More

I gave this dealership a 1 not because of the Sales person Jerry, because he was awesome, but because of the Finance Manager I closed my deal with Efrain Portillo. I had a friendly & excellent sales person Jerry, because he was awesome, but because of the Finance Manager I closed my deal with Efrain Portillo. I had a friendly & excellent sales person, Jerry, but when it got to closing the deal my finance manger was horrible. Efrain is lazy and does not do his job. I left the car lot about 3 weeks ago in my awesome new ride only to be contacted by the bank I financed through saying they were missing lots of vital information in my file. I called the dealership immediately to see what happened only to get voicemail after voicemail and no results. About 3 days later Efrain returns my call and when I called him back on my break at work I got no response. I had to send the bank all the vital documents that the dealership had, but hadn't sent over. Now 3 weeks later I'm still dealing with issues and Efrain now returns my calls with an attitude and never taking ownership of his lack of work ethic and his failure to send over documents. When he did finally send over my file there were gross mistakes that yet again cost me more time out of my day trying to fix with bank. Overall this experience has been the worst and instead of enjoying my new purchase, I have been playing phone tag with the bank and finance company :( More

If I could put a 0 star review I would do it in a heartbeat. The way I have been treated by this dealership has been the worst I’ve ever experienced. I got a used car from this place, a car which see heartbeat. The way I have been treated by this dealership has been the worst I’ve ever experienced. I got a used car from this place, a car which seems like they never actually looked at as far as detail or mechanic work. I got this vehicle almost a month now & I’ve had multiple issues with it. Issues that they said they were able to do for free. Bull****. I had to pay out of pocket for everything. Maintenance, the free tint they promised to a messed up part in my car. That’s with me having extended warranty on it. I was told from people not to get the car but because this is the car I always wanted I went for it. But xxxx was I a fool. The sales person pressured me every single time I kept wanting to leave. When I took it to get serviced a couple days ago they looked at me crazy saying if I had got the vehicle from here. They told me my car seemed fine there’s nothing wrong with it. Took it to a dealer where the vehicle is made from & they were able to figure out what was wrong with it. This whole experience has been horrible. I spoke with management still haven’t heard back. It seems like no one really cares here. Only out to get peoples money & make that xxxx sale. I can honestly say I was scammed & now I’m left with this. More

2 years with the car 4 exact same problems resulting in no rental and can care less how we get my 9 year old to school,how we get to work, how long it’s gonna take to get fixed. 581.79 plus insurance,rent, no rental and can care less how we get my 9 year old to school,how we get to work, how long it’s gonna take to get fixed. 581.79 plus insurance,rent,food,lights, you know..Real life.& they refused to fix it til I showed the mechanical failure contract. Now refuse to assist with a loaner or help with a rental period and this is completely,solely their fault. 4 times same issue remember. The time before this is was gone for almost 2 months. So be careful where you buy your car from, they might help get you out of there and smile in your face, but when you have a REAL problem, and it’s their fault.You are on your own..Which u stand to lose everything you have worked so hard for. And they can care less.PLEASE BE CAREFUL YALL.. More

I love the car I bought, but the salesman was very pushy to get me to finance with them even though I had my own financing. After I kept refusing their financing he became angry and very short with me. I ju to get me to finance with them even though I had my own financing. After I kept refusing their financing he became angry and very short with me. I just got my car and left figuring I would never go there again. Also, I bought my car in May and still have no license in October. I have to keep asking for a new temporary plate. I filed a complaint about this, but am still waiting for my plates. Hopefully the call I made today will result in my plates. Fingers crossed. The finance guy Brent Maxwell was nice though. More

I arrived at the dealership at 10AM, I waited for the service adviser to give me an update. At ~12ish i texted back the number for an update and did not receive a reply. At 1PM I went back to front of th service adviser to give me an update. At ~12ish i texted back the number for an update and did not receive a reply. At 1PM I went back to front of the service area and was told my advisor was on lunch....When I did ask to speak to the manager he came said he would look into it and NOT ONCE did he ever follow up to see how I was and apologize for what happened. I have been coming for years here for service and this was the WORST. More

Deceptive pricing practices - I was interested in a Fiat 500X listed on their site for $18,288. I asked for the best price and a slaes manager named Sameer Lakhani responded that the best price was $17,000 500X listed on their site for $18,288. I asked for the best price and a slaes manager named Sameer Lakhani responded that the best price was $17,000 + TTL + Fees. As this was acceptable to me, I was ready to go in, but fortunately asked for a complete price breakdown. I was sent the attached pricing sheet and was totally surprised to find $995 worth of accessories/service items tagged on as "fees". Their sales representative made the claim over email that they reduced the price by more than $1000 to cover the "fees" . I am not sure in which world tint, nitrogen and wheel locks are fees.. Anyway make sure you get a complete pricing sheet before you step foot in the dealership. More