Sterling McCall Nissan

I only gave them a 2 star rating because of the free snack. There were two major problems for me. First, there was little to no communication about service progress. If I wanted to know anything I had t snack. There were two major problems for me. First, there was little to no communication about service progress. If I wanted to know anything I had to call, be placed on hold, call again, and wait hours for a called back. Second issue, the pricing. I’m not new to car maintenance but if you tell me you have to “reinstall” a part, not replace it with a new part, but reinstall the old one I’d think it’d be less than 1k. To add insult to injury they slap me with an almost $400 diagnostic fee. Diagnostics must mean “look at the thingamajigger” because what says $400 about handling me my car back worse than it was? By the time I made it home my battery had died. People say the dealership is a rip but you put your faith in the brand anyway. This time they were right. More

Friendly and courteous service department staff. Delivered repaired car within the promised time. Kept me informed throughout the day. Delivered repaired car within the promised time. Kept me informed throughout the day. More

very good job by all the staff who work there excellentI recommend it one hundred percent recommend it one hundred percent More

Because they steal parts off of ur car so u have 2 bring. It back It back More

I received great service from the shop manager Jorg VAn Patten and a service advisor by the name of Megan Lawson very transparent and knowledgeable. I love Nissan and will continue to only work with this l Patten and a service advisor by the name of Megan Lawson very transparent and knowledgeable. I love Nissan and will continue to only work with this location More