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Sterling McCall Nissan

Stafford, TX

Overview
Reviews
Vehicles
4.6
824 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 824 reviews

October 18, 2023

Courteous, knowledgeable staff. Returned car to me in good working order. Very busy so make sure you have an appointment and routinely check in with your rep on status. For major re More

by williamsanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Oct 19, 2023 -

Sterling McCall Nissan responded

Thank you for sharing your experience. It's great to know that the staff at Sterling McCall Nissan was courteous and knowledgeable. Your advice on having an appointment and checking in on the status is helpful for others, and your insights on major repairs and planning for alternative transportation are valuable. Your feedback is appreciated!

October 17, 2023

Friendly, knowledgeable staff who are eager to find the right car for your needs and budget. More

by amyrnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alondra Andrade
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Oct 19, 2023 -

Sterling McCall Nissan responded

We are so pleased to hear that our staff was friendly, knowledgeable, and eager to help you find the right car that fits your needs and budget. That's the kind of service we strive for. We're here to make your car-buying experience exceptional!

October 16, 2023

Nice service Service advisor we got. Karim was very helpful and explained recommendation parts very well! More

by Marifat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
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Oct 17, 2023 -

Sterling McCall Nissan responded

We greatly appreciate your feedback! It's wonderful to hear that Karim provided you with excellent service and was very helpful in explaining the recommended parts. Your satisfaction is important to us, and we're here to provide outstanding service and support. Thank you for choosing us!

October 14, 2023

Great Service Department Joel was awesome in and out quickly would not go anywhere else More

by Timyoung644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Oct 17, 2023 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Joel provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

Love this dealership! From the moment I drive up the service techs come right to your car. Very attentive and polite. More

by Kimberly C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Van
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Oct 17, 2023 -

Sterling McCall Nissan responded

We're delighted to hear that you love the dealership and have experienced attentive and polite service technicians who are ready to assist you from the moment you arrive. Your satisfaction and positive feedback are important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 12, 2023

It’s really aggravating when you make an appointment and the wait time is still 1-2 1/2 hour wait time, and this is an every time I get service there, and then they always gotta recommend all these services More

by Peteanthonee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Oct 17, 2023 -

Sterling McCall Nissan responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I apologize for what you have about the extended wait times, upselling of services, and pricing concerns you've experienced during your visits. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kolby R Wahl General Manager kwahl@Sterlingmccallnissan.com

October 11, 2023

The people were very nice and attentive. I always go to this delership for my oil change. More

by Gman652448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 13, 2023 -

Sterling McCall Nissan responded

We appreciate your feedback! It's great to hear that our staff at Sterling McCall Nissan were very nice and attentive. We're glad to be your choice for oil changes, and we're here to provide excellent service every time. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Thank you for your loyalty!

October 11, 2023

Great service, Gonzalo was very efficient and courteous and kept me updated during my visit More

by emckevery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo
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Oct 13, 2023 -

Sterling McCall Nissan responded

Thank you for sharing your experience! We're delighted to hear that you had great service, and we're especially proud of Gonzalo's efficiency and courtesy. Keeping you updated during your visit is a top priority for us. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and we appreciate your kind words!

October 09, 2023

Douglas was a great help during my service experience. He made sure I understood the package I was paying for and that I received everything I needed. More

by dominique.campbell47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
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Oct 11, 2023 -

Sterling McCall Nissan responded

It's wonderful to hear that Douglas provided you with great assistance during your service experience. Ensuring that you understood the service package and received everything you needed is a sign of excellent customer service. Safe and enjoyable driving with your well-serviced vehicle, and thanks for your positive comments about Douglas!

October 08, 2023

My service advisor and colleagues are all professional and kind and provides exceptional customer service. That's why you have my business. I drive across town to bring my car here for service because I a More

by sharyonbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Lawson
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Oct 10, 2023 -

Sterling McCall Nissan responded

We truly appreciate your loyalty and the trust you've placed in us to service your car. It's wonderful to hear that our service advisor and colleagues consistently provide professional, kind, and exceptional customer service. We understand that driving across town is a commitment, and we're honored that you chose us for your automotive needs. Your satisfaction and continued business mean a lot to us, and we look forward to serving you with the same care and dedication in the future!

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