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Sterling McCall Nissan

Stafford, TX

Overview
Reviews
Vehicles
4.6
823 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 823 reviews

January 20, 2024

The sales representative won’t help that much! The advisor at service department are not responsible! More

by hdao288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Jan 25, 2024 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 281-243-8612. I look forward to speaking with you. Kolby R Wahl General Manager Sterling McCall Nissan 281-243-8612 kwahl@mccall.group1auto.com

January 20, 2024

My advisors phone could not accept voice message because it was too full.. I Felt disrespected and definitely unappreciated. I’ve done business with sterling mccall for over 15 years and I’m almost positiv More

by Rick.booker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas\Ana
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Feb 29, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 12, 2024 -

Sterling McCall Nissan responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Stephen Swad General Manager sswad@sterlingmccallnissan.com

Aug 15, 2024 -

Rick.booker responded

Mr. Swad, there have been several problems since this issue. I just recently scheduled an appointment for my regular on a Friday with the appointment scheduled for the following Saturday. After scheduling the appointment, no more than 30 minutes later I received a text accusing me of missing it. I went back and forth with Ana until she realized that she had misread the appointment time. when I arrived the next morning for my appointment I found that the appointment had been cancelled. At this point I decided to utilize another dealer and took my car to Gillman Nissan in Rosenberg. They completed my oil change but could not complete the tire rotation because one of the tires had a stripped lug nut from when I had my car serviced at Sterling and they advised me to take the vehicle back to you. I still have not done this, honestly, I don't trust your company any longer, but unfortunately I need this issue resolved with my tire immediately.

January 17, 2024

I always love coming here, they always do a good job and get me back in my car on time! More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel S.
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Jan 21, 2024 -

Sterling McCall Nissan responded

We're thrilled to hear that you always have a positive experience when coming to our dealership. Doing a good job and ensuring you get back in your car on time are top priorities, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!

January 17, 2024

Professional service and staff is very friendly. Always review what service your car need to maintain good function. More

by Yeliatu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Landav
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Jan 19, 2024 -

Sterling McCall Nissan responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 16, 2024

Service is top notch. Karim was efficient, thorough, and I felt he was honest about what my car needed. More

by monicajsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim
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Jan 19, 2024 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a top-notch experience and that Karim provided efficient assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

Advisor is real nice & respectful. Service was done fast…My time is not really wasted. They care starting from the advisor .Thank you !!¡ More

by Quiamnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo Gomez
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Jan 17, 2024 -

Sterling McCall Nissan responded

It's wonderful to hear that you had a positive experience with the advisor, finding us nice and respectful. Fast service and consideration for your time are important factors that contribute to a satisfying customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

The minute I walked into the dealership I encountered very nice people and I ha d a Great experience. You guys rock.! More

by Ameza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita
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Jan 17, 2024 -

Sterling McCall Nissan responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Came in for maintenance that I have been putting off for a while and was very happy with Joel's help. Service was faster than expected and they had some special offers that made my visit 10/10! More

by Cervanteslopez03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
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Jan 17, 2024 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Joel provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

Amos customer service was far the best since I've been servicing my car here for about a year now. More

by juniorlivi2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMOS
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Jan 17, 2024 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Amos provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Good customer care expert technician Staff member very cooperative and understanding great environment good team work Nicholas is best More

by soyeb Lala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Orisso
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Jan 13, 2024 -

Sterling McCall Nissan responded

It's wonderful to hear about the positive experiences you've had with our customer care, expert technicians, and cooperative staff. Recognizing individual team members like Nicholas is a great way to appreciate their contributions. We appreciate your business. We are excited to help you in the future.

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