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Sterling McCall Nissan

Stafford, TX

Overview
Reviews
Vehicles
4.6
823 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 823 reviews

March 16, 2024

Very friendly and helpful. Accommodating. Very good listeners. Quality work. Finished the job in a few hours. Nice customer lounge and comfortable. More

by Gpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
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Mar 19, 2024 -

Sterling McCall Nissan responded

It's fantastic to hear about your positive experience! We're glad that our team was friendly, helpful, and attentive to your needs, and that you found the customer lounge comfortable. We're here to ensure your satisfaction with our dealership's services!

March 16, 2024

Abraham was excellent. Great customer service. Always helping me find the best route for my repair. More

by netiasw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham, Zachary Swimmer
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Mar 20, 2024 -

Sterling McCall Nissan responded

It's fantastic to hear that you had a great experience and that Abraham provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Marlen was very cautious and professional. She made sure my car was attended to in a timely manner. She communicated everything that u needed to know. More

by fm2111us
Recommend Dealer
Yes
Employees Worked With
Marlen
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Mar 15, 2024 -

Sterling McCall Nissan responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 13, 2024

Everyone was amazing, excellent customer service, and going above and beyond. I love my new car. Chris and Brent made sure the process was smooth, fast, and comfortable. I recommend everyone take to come More

by evelynjp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Brent
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Mar 16, 2024 -

Sterling McCall Nissan responded

We're thrilled to hear about your amazing experience with Chris and Brent! Providing excellent customer service and ensuring a smooth, fast, and comfortable car buying process is what we strive for. We're delighted that you love your new car and that Chris and Brent went above and beyond to meet your expectations. Thank you for recommending us and for becoming a long-term customer. We're honored to have earned your trust and loyalty, and we look forward to serving you for years to come. We're here to assist you every step of the way!

March 12, 2024

First time visitor to Service Center. They are fairly efficient, very friendly, and are willing to answer questions. Only thing that could be improved is communication efforts regarding s More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillie
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Mar 14, 2024 -

Sterling McCall Nissan responded

We're glad to hear that your first visit to our Service Center was fairly efficient and that our team was friendly and willing to answer questions! Your feedback regarding communication efforts regarding the status of your vehicle is valuable to us, and we'll certainly take it into consideration to improve our service. Thank you for bringing this to our attention, and we apologize for any inconvenience. We appreciate your business and hope to serve you even better in the future!

March 12, 2024

Rude customer service & long wait time for service being done on my vehicle waited 2 1/2 hours for an oil change & brake fluid change More

by Aruss73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lilia
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Mar 14, 2024 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at kwahl@Sterlingmccallnissan.com. I look forward to speaking with you. Kolby Wahl, General Manager

Aug 12, 2024 -

Sterling McCall Nissan responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Stephen Swad General Manager sswad@sterlingmccallnissan.com

March 08, 2024

Excellent customer service ! My advisor was Very knowledgeable and Everything was explained to me in detail by Mr. Nicholas. I love coming here because I know my vehicle will b More

by Michelle W
Recommend Dealer
Yes
Employees Worked With
Nicholas Osiro , Zachary Swimmer
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Mar 13, 2024 -

Sterling McCall Nissan responded

Thank you for your kind words! We're thrilled to hear that Mr. Nicholas provided you with excellent customer service and that everything was explained in detail. Our team takes pride in ensuring that your vehicle receives top-notch care. We appreciate your recommendation and look forward to serving you for any future services your vehicle may need.

March 08, 2024

Annayh was able to clearly explain everything to me and was welcoming. Happy with my service. More

by Nana011076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh, Zachary Swimmer
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Mar 13, 2024 -

Sterling McCall Nissan responded

We're pleased to hear that Annayh provided you with a clear explanation and welcoming service. Thank you for choosing our dealership, and we look forward to serving you in the future! Safe travels!

March 06, 2024

Very disappointed in the service I received. One of the workers were extremely hostile and this was in front of my two toddlers. More

by Janicechong89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annayh
Report | Print
Mar 28, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 12, 2024 -

Sterling McCall Nissan responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Stephen Swad General Manager sswad@sterlingmccallnissan.com

February 29, 2024

I arrived on a tow and drove off the lot. Megan Lawson suggestion was exactly my issue. She kept me updated the entire process and got me back on the road. I will not go to any other Nissan d More

by Troyelle C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Lawson and Jose Bolanos
Report | Print
Mar 03, 2024 -

Sterling McCall Nissan responded

We're delighted to hear about your positive experience at Sterling McCall Nissan and that Megan's suggestion led to the resolution of your vehicle issue. It's great that she kept you updated throughout the process and ensured you were back on the road smoothly. We appreciate your recommendation and your trust in Sterling McCall Nissan. We value your business and look forward to serving you again in the future!

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