Sterling McCall Nissan

Nice video to explain checkpoint, and car was cleaned. Server was extremely rude in the cafe, but the manager of service helped rectify the problem. It was my first time at this particular dealership and Server was extremely rude in the cafe, but the manager of service helped rectify the problem. It was my first time at this particular dealership and I was lost on which door to use, what I could order and where to pay. Sometimes we forget that new people need a little more direction. However, everyone, except the server in the hospitality section, was friendly and listened to my concerns and were helpful. More

Brought in my GTR for an oil service and safety inspection with no appt. They were able to take me in and do it while I worked using thier wifi inspection with no appt. They were able to take me in and do it while I worked using thier wifi More

This review on behalf of me and my father, who doesn’t speak good English. Went in for a collision repair at Sterling McCall Nissan. After the repair we had to return to finish some minor adjustments. The speak good English. Went in for a collision repair at Sterling McCall Nissan. After the repair we had to return to finish some minor adjustments. Then after a few days we noticed a small clip was broken off a headlight which was not there before. We went in person and spoke to John and showed him the missing clip. He said he would call us. After not hearing from him my Dad went in person, John said he’d call him. John called and told him the insurance will not cover it. My dad isn't fluent in English but tried to explain that maybe the technicians accidentally broke it. John just kept saying that the insurance won’t cover it but he’ll call again. After about a week with no response we went in person to speak to a supervisor, we talked to Elias. His reply was that the clip is not really of any big importance as the functionality of the headlight is fine. I asked if he was 100% sure technicians didn’t break the clip upon repair, he said no. He said they take pictures before the repair and we can proceed from there. After about a week I called to speak to Elias but he was unavailable. After two days I called again to speak to a supervisor and they connected me with Cory. I explained my situation to him AGAIN as he was not aware. After explaining he tried to summarize that I wanted a new headlight. I told him I want what’s right to be done. At this point I’m a lil upset that all they see is the price of what will be paid. He said that they will not hold responsibility because he stands innocent until proven guilty. That if I can prove if they had broken off the clip or had photos. Wow what a childish response. Should I start getting a lawyer. I then asked why Elias would offer to look at the pictures, he then replied they don’t take pictures of the vehicles before a repair. Is this true or is he just blowing smoke. So Elias was just blowing me off as well, what professionalism. I then asked him the same question about being 100% sure his technicians didn’t break the clip, he arrogantly and defensively answers yes. So then why did we have to bring the truck back for adjustments after the repair was done, doesn’t seem 100% to me. I feel like my situation is not being taken seriously at all. It’s either because to y'all it’s just a small insignificant clip. For one if Ford engineers didn’t need the clip then why place it there? It has its own purpose no matter how small.Secondly my dad takes care of his truck and babies it so that clip no matter how insignificant it is to you means more to him because he noticed it. The other reason might be cost. Y’all are more worried about spending money than doing whats right and handling your customer needs professionally. This situation has been very frustrating. Nobody has put themselves in our shoes and felt the importance. They just see the cost and how a mistake on their behalf will catch attention. How about doing the right thing, investigating to find a solution, put some importance in the situation don’t just blow off people. This only shows what this departments focus is, MONEY. And the last reason might be because we are LATINOS. My dad doesn’t speak English well. So it was easier to try and communicate with him then blame it on a misunderstanding than to take your time to locate a translator and handle the situation properly. If I was WHITE or any other ethnicity would the situation be handled differently. Is my ETHNICITY making this more difficult and upsetting than what it should be. I’d hate to think that’s the issue. I want someone who will take us seriously, please contact us and take charge of this please. TO OWNER- This is a representation of what your business stands for. They are the face of your company. Having so many options out there what beliefs and standard differentiate you from the competition. What is your main concern? Customers becoming family or numbers. More

Quick and affordable service. Everyone is very nice, too. Nice to be part of the Sterling McCall Nissan! Everyone is very nice, too. Nice to be part of the Sterling McCall Nissan! More

This was the absolute best car buying experience that I have ever had. I worked with what I refer to as the dream team. They consisted of Doc, Dania, and Laken. They were the best. The finance team was jus have ever had. I worked with what I refer to as the dream team. They consisted of Doc, Dania, and Laken. They were the best. The finance team was just as awesome and very helpful. His name was Ali. I highly recommend Sterling McCall Nissan. More

Annayh provided excellent customer service. She is professional, patient, knowledgeable and efficient. I am pleased with the work done on my car. She is professional, patient, knowledgeable and efficient. I am pleased with the work done on my car. More

Great customer service. Did an amazing job on my car yes I would recommend coming here. Did an amazing job on my car yes I would recommend coming here. More

I took my vehicle in for service, an oil change. I was there approximately one and a half hour, the wait was nice and pleasant, the service representative was very informative. I was there approximately one and a half hour, the wait was nice and pleasant, the service representative was very informative. More

the dealer was very helpful and worried about customer’s convenience. he wanted what he thought was best for me convenience. he wanted what he thought was best for me More

Vehicle was not ready for pickup as promised. Has to wait for dealer to clean the vehicle even though we had been told the afternoon before the vehicle would be ready for pickup at 9 the next mo Has to wait for dealer to clean the vehicle even though we had been told the afternoon before the vehicle would be ready for pickup at 9 the next morning. Had to wait for salesman to inspect vehicle & show him the same issues I had identified the afternoon before. Waited over an hour for the vehicle to be prepared for delivery. More