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Sterling McCall Nissan

Stafford, TX

4.6
823 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 823 reviews

June 17, 2024

Professional. Efficient. Exceptional customer support. Detailed service recommendations. Comprehensive vehicle maintenance. Expert repairs. Detailed explanation. More

by Zwei Hund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas, Zachary Swimmer
Jun 19, 2024 -

Sterling McCall Nissan responded

Hi Zwei, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2024

Everyone is always pleasant and polite at Sterling McCall Nissan. My questions are always answered and my service is always complete in a timely fashion. No service is ever done prior to being thoroughly exp More

by Hasatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Garcia, Zachary Swimmer
Jun 17, 2024 -

Sterling McCall Nissan responded

Hi Hasatter, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Financial team worked diligently to ensure I was able to purchased a vehicle. They meet my expectations and I am grateful for all they did. Kingsley was very considerate and Mr Nans was very encouraging and More

by dzenontoh2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kingsley E., Patrick Nans and Ms Alondra
Jun 16, 2024 -

Sterling McCall Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

I was not notified in person on what all I needed done today...I have to come back for the service that should have been done that day More

by boudreaux.roberta000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 17, 2024 -

Sterling McCall Nissan responded

Thank you for bringing this to my attention. I apologize for the lack of communication nd the inconvenience it caused. I would like an opportunity to address your concerns and to earn your business, please contact me at kwahl@Sterlingmccallnissan.com. I look forward to speaking with you. Kolby Wahl, General Manager

June 13, 2024

The dealership always treated me well. Everyone is courteous and professional. They also address any concern that you may have on the day you have come in with your vehicle. Thanks Sterlin More

by Marti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joell
Jun 14, 2024 -

Sterling McCall Nissan responded

Hi Marti, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 13, 2024

Very professional. Clean place. Waiting area very spacious. Snack bar has good coffee. Area has plenty connections for phones. More

by pperez.418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh perez
Jun 15, 2024 -

Sterling McCall Nissan responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Nissan. We're happy we could meet your expectations! We hope to see you soon!

June 12, 2024

Excellent and professional . Will come back again soon. I enjoy my wait time while I was waiting for my car to finish More

by moh381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 13, 2024 -

Sterling McCall Nissan responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2024

The service department is the worse, unprofessional and rude. They lie and don’t listen to any of your needs. I have purchased and leased many vehicles from them but I will no longer as of today. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Swimmer
Jun 12, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jun 14, 2024 -

Sterling McCall Nissan responded

Kelly, I'm truly sorry to hear about your negative experience with our service department. This is not the level of service we strive to provide, and we deeply regret that we let you down. Your feedback is important to us, and we would appreciate the opportunity to make things right. Please reach out to me directly so we can discuss your concerns and work on resolving them. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Rudy Albarran Service Director ralbarran@Sterlingmccallnissan.com

June 11, 2024

Oils change for 8000 miles not for 3000. Or 10000 miles after changes oils to day it note for 8000 miles I chechin 95584 come out 103084 More

by Duc pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 26, 2024 -

Sterling McCall Nissan responded

Duc pham, Thank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience with our oil service. I would appreciate the opportunity to discuss this further and work to regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can find a solution together. I look forward to speaking with you. Thank you. Kolby R Wahl General Manager kwahl@Sterlingmccallnissan.com

June 09, 2024

Great service and great customer service. Nikita Lee is an excellent customer service officer with great attitude. More

by abyidicula.2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Jun 10, 2024 -

Sterling McCall Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

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