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Sterling McCall Nissan

Stafford, TX

4.6
823 Reviews

12230 Southwest Freeway

Stafford, TX

77477

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Showing 823 reviews

August 15, 2024

They’ve always treated me well and in a respectful manner. They usually communicate well with me More

by otto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
Aug 17, 2024 -

Sterling McCall Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2024

Sterling McCall has always been at the top of their service. My Service Advisor has always been Gonzales Gomez with his professional curtesy, in helping me make the correct decisions about my vehic More

by Veronique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Baker
Aug 17, 2024 -

Sterling McCall Nissan responded

Hi Veronique, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Nissan! We look forward to your next visit! Take care!

August 15, 2024

Exelente servicio. Fueron mas aya de lo que necesitaba, muy profecionales, buena comunicacion Rapido y amable More

by Rafaelmg503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel , Zachary Swimmer
Aug 17, 2024 -

Sterling McCall Nissan responded

Hola, nuestro equipo se esfuerza por ofrecer una experiencia excelente y nos alegramos de que así haya sido durante su visita. Si tiene más necesidades o preguntas, no dude en ponerse en contacto con nosotros.

August 14, 2024

Very efficient! There is a record of past service as well as recommended future services. Upfront pricing so there are no surprises. I also like the text messaging w More

by msweeney15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Osori, and his trainee.
Aug 16, 2024 -

Sterling McCall Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 11, 2024

.muy buen servicio por eso siempre vengo aqui , actualizan el servicio que es necesario, eso me agrada. More

by carmen.moreno8744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Aug 15, 2024 -

Sterling McCall Nissan responded

Hola, ¡estamos muy felices de leer una reseña tan excelente sobre Sterling McCall Nissan! ¡Hasta la próxima vez que nos veamos, cuídense!

August 09, 2024

It takes 2-3 hours for an oil change even with appointment. A service supervisor named Accosta, was so rude, condescending, aloof, uncaring, and I believe profiles patrons based on race and appear More

by Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas and Accosta
Aug 12, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback regarding the long wait time for your oil change and your experience with our service supervisor. This is not the level of service we strive to provide, and I apologize for the way you were treated. I would like to use your case as a learning opportunity to improve our customer service. Please contact me directly so we can address your concerns and ensure this does not happen in the future. Loab Burke General Sales Manager lburke@Sterlingmccallnissan.com

August 09, 2024

Overall good dealings with customers and services highly appreciated.The service personnel’s are really good and at our service More

by Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Aug 10, 2024 -

Sterling McCall Nissan responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 09, 2024

Take long to the buying proses. Take to long for service. I take long to sales people talk to me. I am not recommend this dealer. . More

by Luis333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
José seller. Use cars, Zachary Swimmer
Aug 12, 2024 -

Sterling McCall Nissan responded

Thank you for your feedback regarding the extended time for both the buying process and service, as well as the slow communication from our sales team. I apologize for the inconvenience this has caused you. I would like to use your experience to improve our processes and service. Please contact me directly so we can address your concerns and work towards a better experience in the future. Loab Burke General Sales Manager lburke@Sterlingmccallnissan.com

August 09, 2024

Nicholas Osorio is very professional & very accommodating even at the last minute appointment. I went in for a state inspection before 12 pm & was finished at 12:43 pm. More

by arnold121807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Osorio, Zachary Swimmer
Aug 11, 2024 -

Sterling McCall Nissan responded

Hello, we're happy you found Nicholas to be so supportive during your experience here at Sterling McCall Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

A very welcoming environment and staff. My vehicle was taken care of well. I felt no pressure to do more than I had asked for. More

by Pmkonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Aug 10, 2024 -

Sterling McCall Nissan responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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