Sterling McCall Nissan

Excellent service Client Satisfaction Reasonable rates for service and in good timing highly recommend them for service and in good timing highly recommend them More

The customer service at Sterling McCall Nissan is unbeatable. Their staff goes above and beyond. I am so thankful for Mr. Douglas and his help with my vehicle. unbeatable. Their staff goes above and beyond. I am so thankful for Mr. Douglas and his help with my vehicle. More

First, the only positive note . .. Service Advisor Lorelei is a genuine asset to the organization. They need more like her. We are long-time Sterling McCall Nissan customers, having .. Service Advisor Lorelei is a genuine asset to the organization. They need more like her. We are long-time Sterling McCall Nissan customers, having purchased approximately twelve vehicles, in addition to referring several friends and family members. Our history makes this recent experience particularly painful. In need of a smaller EV due to my wife's disability, we purchased a 2023 Leaf in February. All went well for the first couple of months, including charging it twice at home. We've had EV's for the past four years with no issues. This last attempt to charge the car resulted in an error message. Research revealed a couple of possibilities, so we took it to Service. We explained the problem to Lorelei, who made certain that she understood the issue completely. A couple of hours later, we received a call from her, asking for information on our home charger, which, incidentally, we've had for several years with no problems, including charging our other EV. We complied, and received a call back from the technician, who stated that, "You have to use the charger that comes with the car." Huh??? We can only use a 110V cable?? Ridiculous!! So how can it be explained that we were able to charge the car with our 220V unit until this one time? We picked up the Leaf after they were unable to duplicate the matter. For giggles, I also tried that 110V charger ... same error message. Note that while plugged into the Leaf, our home charger indicated all was normal (green lights blinking sequentially, display reading "Charging"). I disconnected it from the Leaf and hooked it up to my other EV ... charged it to 100%. I next called Service, spoke with a manager, who stated that there must be a problem with the vehicle, and apologized for us having to bring it back. Lorelei had apparently been informed, and stated that the car will be headed for their charger again. Frankly, I wasn't the most courteous after hearing that (for which I am profusely sorry), given that they couldn't find the problem when they did the same thing last time. As before, after hooking up the vehicle to several cables, they couldn't determine the cause. My question to them: If my equipment is functioning as intended, but the car is not, where does the problem lie? Given that four EV's have used that same cable without incident, the answer should be apparent, but they had none. At this time, we concluded that we simply couldn't trust the vehicle (especially for a disabled individual), but a traditional trade transaction would likely cost me about $7k. I asked to speak with the General Manager, something I was able to do previously here. One even worked the floor helping our friend's son purchase his first car. This time, the Service Manager advised me that the GM "is not available." Funny, I saw him in his office just a moment before. For the umpteenth time, I explained the issue to yet another person. While waiting for the vehicle to be pulled up, he approached me and stated that Nissan Tech Support wanted to see a photo of the connection at my home, along with a video of me charging the Leaf. It's a standard 14-50 outlet, installed by a licensed electrician ... they can see all they want of them at Home Depot. And am I too stupid to charge a vehicle incorrectly? Once again, the cable operates as it should, and charges any other EV without incident, so there must be a compatibility issue with the car, making it useless to us. Lorelei apparently heard the discussion and brought a salesperson over to talk with me about a replacement vehicle. Of course, he can't make any decision about resolving the matter of my taking a bath on the trade, but I appreciate her effort on our behalf. The salesperson advised me that there was no appropriate car available at any Group 1 dealership in the area, so the discussion was fruitless. Thanks to another dealer, we didn't take that big a loss, but we're done with SMcC!! More