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Sterling McCall Lexus

Houston, TX

4.8
1,927 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,927 reviews

June 27, 2025

Great customer service great team highly recommended thank you so much I love my new car More

by Hanielali
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 28, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Thanks for the recommendation, and have an amazing day!

June 27, 2025

joseph was very helpful, friendly and kept me informed of findings of service. quite room was used. More

by jleatherwood55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff excellent, Ray Villarreal, Mylinh Tran-Salazar
Jun 28, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

June 27, 2025

They strive to exceed the customer expectations. You’re given that one on one attention without being hurried through the process which is a huge benefit for customer satisfaction. More

by davila_mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jun 29, 2025 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

Excellent service always. Dare I say I love to go there and relax while my car is serviced??? More

by gl553@553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Jun 29, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

June 27, 2025

Too far. Too few meals. Too little food. Too long to wait. The car wash is terrible. No Mandarin service More

by sublime36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jul 01, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. I will share your comments with our team so that we can improve future service visits. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga Service Director hkaminga@smlexus.com

June 26, 2025

This was the first time going to the Lexus dealership for service. Oil change was done and my car washed/vacuum within the two hours that was estimated. Great! customer service. No complaints.!!!! More

by Gonzacm49
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Jun 26, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2025

Van was very helpful in my search for a new vehicle! He always had an answer for any question I had and kept me updated about the status of my vehicle. Glad I purchased with him! More

by cvarughese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim, Mylinh Tran-Salazar
Jun 26, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

June 26, 2025

Service was quick, staff was very friendly, and they did an outstanding job on my car. More

by 56bmouton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Jun 27, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your positive review! We look forward to your next visit! Take care!

June 25, 2025

Excellent service. Repairs done expertly and timely. On our 4 th vehicle from the dealership. More

by Luluholland58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
June 25, 2025

Our service advisor/tech Kinley Rushing is the absolute best! I’ve worked with her for the past year and a half and she makes sure my car is well taken care of. She will constantly checkup and update me of More

by capdav1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Jun 26, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!