
Sterling McCall Lexus
Houston, TX
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Took car in for intermittent starting problems and Stevie made sure I wasn’t inconvenienced by quickly getting me into a rental car. Resolved the issue later that same day. No mess, no fuss. Easy! made sure I wasn’t inconvenienced by quickly getting me into a rental car. Resolved the issue later that same day. No mess, no fuss. Easy! More
Time is the most important commodity. Appointment at 7 AM for oil change. Turn around time 9/30 Am 2:30 hrs 🙄 report came in battery needs replacement , requested $ 30 coupon to be appli Appointment at 7 AM for oil change. Turn around time 9/30 Am 2:30 hrs 🙄 report came in battery needs replacement , requested $ 30 coupon to be applied. Rejected- u lost my business and customer. Common sense , vehicle is ready in the bay and easiest time to replace and get business . Even the decision makers couldn’t unfurl r $ 30 coupon. Bad decision makers 🤨. Advisor Kelly was good but couldn’t help in coupon . More
Always great service! I wouldn't go anywhere else. Thanks Kevin and the service team at Sterling McCall Lexus. See you again at the next session! I wouldn't go anywhere else. Thanks Kevin and the service team at Sterling McCall Lexus. See you again at the next session! More
Everything was great . From start to finish. Steven communicated with me about everything. He was pleasant and attentive, any questions I had he answered. From start to finish. Steven communicated with me about everything. He was pleasant and attentive, any questions I had he answered. More
Very professional, proficient, on timely efficient, reliable, understandable, excellent customer service. Adequate, and business oriented. reliable, understandable, excellent customer service. Adequate, and business oriented. More
The service done on my Lexus ES350 was EXCELLENT! My service representative, Steven Silva, kept me informed during the service on my vehicle. My service representative, Steven Silva, kept me informed during the service on my vehicle. More
They strive to exceed the customer expectations. You’re given that one on one attention without being hurried through the process which is a huge benefit for customer satisfaction. You’re given that one on one attention without being hurried through the process which is a huge benefit for customer satisfaction. More