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Sterling McCall Lexus

Houston, TX

4.8
1,925 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,925 reviews

June 29, 2025

Took car in for intermittent starting problems and Stevie made sure I wasn’t inconvenienced by quickly getting me into a rental car. Resolved the issue later that same day. No mess, no fuss. Easy! More

by Bob M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez
Jul 01, 2025 -

Sterling McCall Lexus responded

Hello Bob, thank you for your kind review; we are happy to pass along your comments to Stevie here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2025

Time is the most important commodity. Appointment at 7 AM for oil change. Turn around time 9/30 Am 2:30 hrs 🙄 report came in battery needs replacement , requested $ 30 coupon to be appli More

by Bijygeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly was pleasant.
Jul 01, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were disappointed with your recent service experience. I would like to try to resolve the issue but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director hkaminga@smlexus.com

June 28, 2025

Always great service! I wouldn't go anywhere else. Thanks Kevin and the service team at Sterling McCall Lexus. See you again at the next session! More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin! *****
Jun 30, 2025 -

Sterling McCall Lexus responded

Hi Carolyn, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

June 28, 2025

Everything was great . From start to finish. Steven communicated with me about everything. He was pleasant and attentive, any questions I had he answered. More

by Tonya Belt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jun 30, 2025 -

Sterling McCall Lexus responded

Hi Tonya, we're happy you found Steven to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Very professional, proficient, on timely efficient, reliable, understandable, excellent customer service. Adequate, and business oriented. More

by juluonye00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page, I gave him FIVE STARS
Jun 27, 2025 -

Sterling McCall Lexus responded

Hi, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!

June 27, 2025

First time buying a Lexus. I had a Great experience, easy and very friendly staff More

by ggonzalez9233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen
Jun 27, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your positive review! We can't wait to see you again, have a great day.

June 27, 2025

The service done on my Lexus ES350 was EXCELLENT! My service representative, Steven Silva, kept me informed during the service on my vehicle. More

by george parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Jun 28, 2025 -

Sterling McCall Lexus responded

Hi George, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope you have a great day!

June 27, 2025

Great customer service great team highly recommended thank you so much I love my new car More

by Hanielali
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 28, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Thanks for the recommendation, and have an amazing day!

June 27, 2025

joseph was very helpful, friendly and kept me informed of findings of service. quite room was used. More

by jleatherwood55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeff excellent, Ray Villarreal, Mylinh Tran-Salazar
Jun 28, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

June 27, 2025

They strive to exceed the customer expectations. You’re given that one on one attention without being hurried through the process which is a huge benefit for customer satisfaction. More

by davila_mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jun 29, 2025 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.