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Sterling McCall Lexus

Houston, TX

4.8
2,207 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,207 reviews

October 16, 2025

Always great service above and beyond. Alot of dealerships have lost their personal touch these days, but Sterling McCall Lexus always outperforms on customer service. More

by wvass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Oct 19, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see that you had such a positive experience at Sterling McCall Lexus. We hope you have a great day!

October 15, 2025

My service advisor, Kevin Bayer is awesome. He is primary reason of the longevity of my RX350. I trust his recommendation and never feel like he is just trying to sell me parts. More

by Padele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Oct 18, 2025 -

Sterling McCall Lexus responded

Hi Padele, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

October 14, 2025

Good environment with quite area for work, but need more training for workers in valet area. More

by Bobcat080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David C.
Oct 17, 2025 -

Sterling McCall Lexus responded

Thank you for your feedback! We appreciate your positive comments about our environment and will definitely take your suggestion for additional training for our valet workers into consideration. We are always looking for ways to improve and provide the best service possible for our customers. We hope to see you again soon!

October 13, 2025

Excellent service and told me in advance work that was to be done and then did it More

by carolcroom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Oct 16, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2025

Greetings! Everyone during my two day resolution visit were beyond words! I am so grateful at how everything was handled, from the gentleman in parts who redire More

by jonesdaph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Mirra, Ronald, Ronaldo, Others, Don’t, Remember
Oct 15, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 12, 2025

Great salesman and great car. We are very happy. This is our 3rd Lexus with this dealership More

by JeepsruleBryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T-IN salesman. Great to work with
Oct 15, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2025

Ashley the service agent is a great rep full of knowledge and very helpful. I just found out today I believe caused by The back windshield installers : the up and down auto controller doesn’t work. I hope t More

by 31hung31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 15, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!

October 11, 2025

I always recieve great customer service at this dealership! The customer service is awesome! I love this place! More

by tamika.watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
Oct 14, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2025

Very prompt attention on arrival, quick service time, good lounge area amenities. Quick checkout process and clean car. Thanks very much More

by Anand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 14, 2025 -

Sterling McCall Lexus responded

Hi Anand, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2025

The visit was a great day I was relaxed and happy that my car was completed and on my way in a short time. Job well done. More

by norrisjeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez, Ray Villarreal
Oct 13, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Thank you again, and have a fantastic day!