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Sterling McCall Lexus
Houston, TX
1,314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,314 reviews
July 09, 2014
Sterling mccall lexus Mr. Jean De Dieu was really kind and friendly. I came to the center at the end of the day when most workers are tired and ready to go home, but he ru Mr. Jean De Dieu was really kind and friendly. I came to the center at the end of the day when most workers are tired and ready to go home, but he rushed over to my car and was happy to help. He seemed really knowledgeable about all the questions i asked. I was very pleased with his customer service. More
by Nsullivan05
Employees Worked With
Jean de dieu
May 19, 2014
Excellent Service Department Our Service Adviser was Kevin Bayer. He is very nice to work with, very customer oriented, very conscientious. The loaner cars are always a treat to Our Service Adviser was Kevin Bayer. He is very nice to work with, very customer oriented, very conscientious. The loaner cars are always a treat to drive! We have tried another Houston Lexus Service Department when we first moved here, and Sterling McCall is much better. We have been very pleased with every aspect of their service. They are not high pressure, but, helpful. More
by Carolynvano
Employees Worked With
Kevin Bayer
March 25, 2014
Quality work is excellent, price is reasonable, and customer service is wonderful. These comments are based on my 10 years experience with Lexus service center. customer service is wonderful. These comments are based on my 10 years experience with Lexus service center. More
by mxtsai
Employees Worked With
Mark Escobar
November 27, 2013
Have purchased a new Lexus every 2 years from this salesman and this dealership for at least the last 15 years and they always deliver above and beyond in service and attitude. salesman and this dealership for at least the last 15 years and they always deliver above and beyond in service and attitude. More
by 3303
Employees Worked With
Tufan Deniz
October 18, 2013
I was shopping for a lexus and searched high and low with several dealerships in the Houston area. I bought a Lexus before from another dealer and I went back, but could not get the car that I wanted. I came several dealerships in the Houston area. I bought a Lexus before from another dealer and I went back, but could not get the car that I wanted. I came to Sterling McCall after getting a card from Paul Hebert one night when my Landcruiser had some problem. I kept the card and several months later I called him and worked with Paul. He assisted me with buying the Lexus I feel I can be satisfied with. Thanks Gloria Derrow More
by gd6235153
Employees Worked With
Paul Hebert
October 05, 2013
I called to have my car serviced because my battery was dying. I explained that I had it jumped started by AAA the night before. I was told be the service scheduler I couldn't get an appt for over 2 weeks. dying. I explained that I had it jumped started by AAA the night before. I was told be the service scheduler I couldn't get an appt for over 2 weeks. I believe a stranded customer is an emergency. Obvioulsy Sterling MCcall Lexus does not think so. I also told I was taking a trip and if the care was left for 2 days in the airport parking the car battery would be dead if left unstarted for so long. I called Westside Lexus and was booked the next day with a loaner. I recieved fabulous service at Westside Lexus. Please don't waste your time even calling sterling McCall for a service appointment. More
by Kyriegirl
Employees Worked With
Jenny
September 24, 2013
I sent in a complaint a few weeks ago and still have not gotten a response. Once you buy a car from them, they don't seem to care for you much afterwards... gotten a response. Once you buy a car from them, they don't seem to care for you much afterwards... More
by zzzaaaiiinnn
Employees Worked With
Jason Jurado
September 04, 2013
I have purchased a half dozen cars in my life and by far, my experience with Sterling McCall Lexus and David Capin has been the best. Not only has he found the vehicle/color we were looking for, got a fair my experience with Sterling McCall Lexus and David Capin has been the best. Not only has he found the vehicle/color we were looking for, got a fair price on it, and has kept in touch to make sure that we are completely satisified with our Lexus. He will be the salesman for our next Lexus shortly. His knowledge and professionalism and contacts, he is the go to salesman for ALL makes & models, not only Lexus. If they can build it, he can get it. More
by GregPatterson
Employees Worked With
David Capin
December 27, 2012
I highly recommend contacting Cody Phillips. I started buying luxury cars from Cody in 2003. I have bought numerous cars from Cody and continue to seek his advice for my purchases today. He assists my e buying luxury cars from Cody in 2003. I have bought numerous cars from Cody and continue to seek his advice for my purchases today. He assists my employees in their purchases and we refer all our business to him. I highly recommend Cody Phillips for you car buying needs. More
by DrTaylor
Employees Worked With
Cody Phillips
August 10, 2012
I took my wife's RX330 in for a noise coming from the I took my wife's RX330 in for a noise coming from the right rear of the vehicle. I originally thought it was a tire going bad but the Tire Shop told I took my wife's RX330 in for a noise coming from the right rear of the vehicle. I originally thought it was a tire going bad but the Tire Shop told me it was the wheel bearing. The Service department diagnosed it as a bad tire which sent me back to the tire shop(NTB)after I refused to buy the tires from the service department.. NTB then again told me the tire was fine and there was no reason to purchase another one and sent me back to the dealer for a warranty repair on the wheel bearing. Again the service department told me the tire was bad.... ARGHHHhhhh. The Service department again tried to sell me a set of tires. I told them that if they would guarantee that the noise would be gone or I could keep the tires for free that I would let them try the tires. Of course they refused, They told me that even if they replaced the tires and the noise was still there that I would be responsible for paying for something that didn't fix the problem. I finally had to agree to pay the dealer $35.00 for them to remove the tires off another vehicle and install them on my wife's car for them to test drive it with a different set of tires. They told me the noise was gone. I didn't believe them and went to the dealership to test drive the vehicle with the service writer, Sure enough the noise was STILL THERE. Reluctantly they replaced the wheel bearing and the noise was gone. I don't think I should have been put through all this inconvenience and I dang should not have been sold a set of tires when that wasn't the issue. In the end they also did Not charge me the $35.00 for swapping the "test tires" We will not purchase another Lexus from them. More
by 07Mustang
Employees Worked With
Service Department
