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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,927 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,927 reviews

July 02, 2025

Excellent service experience - Hunter Bassett is a fantastic service advisor and makes the entire process seamless. The entire dealership team is top-notch ! More

by Anup Sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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July 02, 2025

Awesome service. Clean, friendly, and safe. The service department was on point, Nathan was a jewel.. More

by kwright373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarthy
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July 02, 2025

Nathan, the service advisor, is always on time, kind, and tells me the truth about my Lexus. More

by kwright373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarthy?
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July 02, 2025

Sterling McCall has always treated me great. In the 20+ years I have been a customer there has been only one less than satisfactory experience. Since then Kevin Bayer has gone above and beyond t More

by Gek5719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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July 01, 2025

Not the sales person was a pleasant person yo work with. No crazy sales tactics . He was honest and not pushy More

by Cmk4u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe
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Jul 02, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 01, 2025

The service advisor was honest about my car condition, so I do not need to replace brake pads and shocks/struts. More

by mwu0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Jul 02, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

I bought brand new Lexus TX from rhis dealer shop. Staff were friendly and very helpful. More

by Young
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fardin- sales person, Ray Villarreal, Mylinh Tran-Salazar
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July 01, 2025

I’ve had great service on 15 cars… Especially good at this time because of Kevin my service agent More

by Sid.Schoen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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June 30, 2025

Sale you services that’s not needed. Show me a video of a nail around the middle of tire saying they can’t plug it only can replace it with new tires. But when I to it to discount tires More

by CarlC65TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Bayer
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Jul 01, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. I would like to get more information and review our service recommendations with you but I am unable to find your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director hkaminga@smlexus.com

June 30, 2025

The service department at Sterling McCall Lexus delivered exceptional service. I was out of town when I experienced car issues. I called and explained my problem. My vehicle was towed to the dealer. Once I r More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
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Jun 30, 2025 -

Ditty responded

This message is from Donna Clark.

Jul 01, 2025 -

Sterling McCall Lexus responded

Hi Ditty, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

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