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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
2,206 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,206 reviews

October 19, 2025

The service department is too busy, not very attentive and seems as if they just want to get the customer out the way for the next one. More

by D_winkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 21, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that your recent service visit did not meet your expectations. I would like to learn more about your experience, but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director

October 18, 2025

I received Excellent Customer Service! My service advisor Grant did an outstanding job! He was very helpful. Again I received Excellent service from start to finish!! More

by dbennet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Oct 18, 2025 -

dbennet77 responded

I received Excellent Customer Service!! My service advisor Grant did an outstanding job!! He was very helpful!! Again I received Excellent Customer Service from start to finish! Wonderful

October 18, 2025

My service advisor, Stephanie was so amazing! I highly recommend the service department. My car was taken care of and I was advised along the way to make the best decisions for maintaining my Lex More

by lynnmcclendon19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguyen
Report | Print
Oct 20, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Excellent service! Arrived around 7:20, oil change and inspection complete by 8:30. Complimentary car wash and vacuum. Great communication with updates via text message More

by chisax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner Antunez, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 20, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 17, 2025

Great dealer, nice sale person and he is a very good to a customer, Thank you. More

by kknlt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cano Juan , Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 20, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2025

We love Sterling McCall, and wouldn’t buy a Lexus from any other dealership. Matt Torres is our Service Rep and we’ve had for over 15 years. He is the BEST! More

by dbwalton67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 20, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2025

Everything was a smooth process and all the staff members very pleasant to work with More

by Kirula Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 19, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We hope to see you soon!

October 16, 2025

Excellent service caring andweit was excellent service and caring and well done! Thank you!!! We will be back More

by vijayarya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Mcarty
Report | Print
Oct 19, 2025 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 16, 2025

I had service on my NX and waited on the car. Time passed super fast and my car was available when the service rep said it would be finished. More

by cspeery
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Report | Print
Oct 19, 2025 -

Sterling McCall Lexus responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 16, 2025

Always great service above and beyond. Alot of dealerships have lost their personal touch these days, but Sterling McCall Lexus always outperforms on customer service. More

by wvass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Oct 19, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see that you had such a positive experience at Sterling McCall Lexus. We hope you have a great day!

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