Sterling McCall Lexus Clear Lake

Horrible Treatment and Service. 1st and Last Lexus purchased from Clear Lake or any other Lexus Dealer. Poor Service Department. Poor Warranty. Poor Quality GX 470. Tons of parts replaced due to poor purchased from Clear Lake or any other Lexus Dealer. Poor Service Department. Poor Warranty. Poor Quality GX 470. Tons of parts replaced due to poor quality. Lexus refuses to fix anything covered under new car warranty. It took 6 times to repair 1 part. Took numerous times to repair other parts and they where bandage fixes and not restored back to factory warranty specs. Buyer Beware when buying a Lexus. Service Derpartment damages my vehicle every time I bring it in for service. Scuffed up engine cover, dents and dings in my rims. I've had other american made cars that blow the supposed lexus quality to shame and they fix you car when it's covered under warranty. No questions asked! No more 50K piece of crap Lexus. More

First class,very friendly, the service is very good. We enjoy the complimentary snacks and viewing the fantastic new cars on display in the showroom. I gave this dealership such a generous rating simply be enjoy the complimentary snacks and viewing the fantastic new cars on display in the showroom. I gave this dealership such a generous rating simply because I was blown away by everything about it. More

A major reason for continually purchasing vehices is the after the sale experience. Tim Day at Clear Lake Lexus is one of those unique individuals who totally enjoys his role as Service Technician (Master C after the sale experience. Tim Day at Clear Lake Lexus is one of those unique individuals who totally enjoys his role as Service Technician (Master Certified) And "advocate" for the customer. I have been going to this dealership since 2000 and return for all of my automotive maintenance--a key reason is Tim and the 100% satisfaction level that I achieve each and every time. He is immediately responsive to my each and every need--explaining the issue and the options for resolution in a logical, thorough manner so it can be understood by both the layman and technically inclined individual. Tim personally works with me when I arrive for maintenance or have a question--when he is on vacation, I stil receive very good service--but Tim is the ultimate customer interface individual for me at Clear Lake Lexus. I will be purchasing another vehicle there when the new model is announced---Tim is the most significant reason for me buying it at this dealership. In today's world of stress and everyone being so busy--it is more than just nice to have a person such as Tim who cares to your every need with your Lexus car who I also consider to be a friend. The overall environment at Clear Lake Lexus has constantly evoled into what it is today--an experience that supports the casual and busines requirements of the customer.This includes an area for parents with children, complete Wi-Fi, TV area, quiet area for the working individual, sales, and restrooms plus parts/serice. Note: I recently had an issue with the front passenger seat belt--would not lock into the slot, Tim immediately ordered the replacement part to have it repaired. While waiting, Tim went to retrieve my handicap plaque for me--noticed that the glove box had an issue. It is this attention to ensuring customer satisfaction and the attention to detail on servicing the Lexus vehicles that make Tim Day stand out far above others in his field. I might add that he had the full support of the service and repair management to ensure the prompt resolution at an extremely favorable resolution. Dr Larry Gamble More

Lexus of Clear Lake is a great dealership. My service consultant, Patrick, is a professional! He is efficient, courteous, and so very knowledgable. On my most recent visit, he quickly placed me in a lo consultant, Patrick, is a professional! He is efficient, courteous, and so very knowledgable. On my most recent visit, he quickly placed me in a loaner car and promptly called when the car was ready. When I leave my car there, I know that my car will be taken care of and so will I! Thanks, Patrick, for all you do! More

The receptionist was friendly. They attended to us promptly. The service manager was honest & upfront. They gave us a ride to a nearby mall since it took 2 hours for the work done. promptly. The service manager was honest & upfront. They gave us a ride to a nearby mall since it took 2 hours for the work done. More

took my car in for service and they did not reset the maint. reminder. I called the next day and they told me someone will call me. What a bunch of idiots. maint. reminder. I called the next day and they told me someone will call me. What a bunch of idiots. More

I have been going to Kyle Hart for service on my RX330 for about 5 years. I would suggest using Kyle as Service Advisor to anyone buying a Lexus anywhere in Texas. He is always friendly, polite and take for about 5 years. I would suggest using Kyle as Service Advisor to anyone buying a Lexus anywhere in Texas. He is always friendly, polite and takes good care of you and your car. Charlie More

They are very friendly and speedy in their service, especially Jacy. My car and myself are always taken very well care of every sinlge time I go there. Would recommed Lexus of Clear Lake very highly. especially Jacy. My car and myself are always taken very well care of every sinlge time I go there. Would recommed Lexus of Clear Lake very highly. More

First of all I was greated with a friendly smile,then Jacy the service consultant explain to me everything that would be done ,and if something else was needed we would be notifyed immediate very good c Jacy the service consultant explain to me everything that would be done ,and if something else was needed we would be notifyed immediate very good consultant.we was well please the good service we received. More