Sterling McCall Lexus Clear Lake

Not the way business should be done! Poor service. When we went in to buy our new car, they were so nice. Once we drove off the lot, it was totally horrible. We were told certain features Poor service. When we went in to buy our new car, they were so nice. Once we drove off the lot, it was totally horrible. We were told certain features were included in car which were not than APOLOGIZED for. Some features stopped working few days later, it took almost a YEAR to fix and APOLOGIZED for. I was asked to come in on Tuesday for repair ANYTIME after 10 am. I came at 11 am as advised and told to come back at 1 as the gentlemen who handles the work was not going to be there until after lunch. It has been a very horrible experience for us since we purchased our car from them. All we get are APOLOGIZES which doesn't fix the problem. From what I've seen, i think because we are Asians, they don't give us any importance. It has been a terrible experience and I would not recommend anyone to this dealership. I've purchased a Toyota and a Acura and never had such an experience. I had to get Lexus Customer Serivce involved before my matter could be resolved which was also a horrible experience. Every person i spoke to gave me a different answer EVERYTIME, than the person i spoke to next, would apologize for the information i was given prior :( One star for the few people who actually get the issues resolved like Jesse & Kyle! More

What more could they do! Just had my '13 ES350 in for 15,000 mi service. A nearly perfect dealership in every way. Ask my salesman, Izzy (Isadore) to have a burger and fries r Just had my '13 ES350 in for 15,000 mi service. A nearly perfect dealership in every way. Ask my salesman, Izzy (Isadore) to have a burger and fries ready for you and the kids. Tell him Alan promised! More

Best service at Lexus of Clear Lake I could not praise James and Lexus of Clear Lake more. They are absolutely amazing. James treated me like his own daughter and made sure I was 100% sa I could not praise James and Lexus of Clear Lake more. They are absolutely amazing. James treated me like his own daughter and made sure I was 100% satisfied with my Lexus IS250. I am so thankful to have worked with him. He was very professional and was actually the sole reason we decided to buy from Clear Lake. The dealership is also wonderful. They respect their clients and treat them like family. I will only buy cars from here now and will recommend Lexus of Clear Lake to all of my friends and family in the area! I'm a very happy customer!!!! More

Lease experience James Myers provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive. Excellent customer James Myers provided an outstanding experience, his knowledge and professional manner were exemplary. Mr. Myers was very attentive. Excellent customer service with a warm, energetic smile and a personality overflowing with enthusiasm that made me feel like family. More

Over and Beyond I would like to say anyone who is looking to purchase a brand new Lexus, Please go see James Myers! He gave me the entire Lexus buying experience! Fro I would like to say anyone who is looking to purchase a brand new Lexus, Please go see James Myers! He gave me the entire Lexus buying experience! From the exact moment I arrived until I left. That is what I want in a dealer! Professional and friendly! Thank you James Myers for the text! I am still enjoying my Gx 460!!! More

GX460 The are most Joyfu and simple experience. Thanks James Myers love my Gx460. And also the finance department and all of Lexus employees. Thanks all The are most Joyfu and simple experience. Thanks James Myers love my Gx460. And also the finance department and all of Lexus employees. Thanks all More

On both of our Lexus cars we take them to Clear Lake and always conduct our business with Woody Sweet. Woody is consistently, a far as we are concerned, ready to help and answer questions and provide great always conduct our business with Woody Sweet. Woody is consistently, a far as we are concerned, ready to help and answer questions and provide great service. When Woody was in sales he sold us our first RX in early 2000 and when he moved into service we followed with our service business because we trust him. We trade cars ever two to three years and, if we could, have Woody help us in the sales area as well. More

I bought my first Lexus at Lexus of Clear Lake 14 years ago and thanks to the excellent service at the dealership my car needed only scheduled maintenance due to the rigorous check-up at each occasion. My ago and thanks to the excellent service at the dealership my car needed only scheduled maintenance due to the rigorous check-up at each occasion. My wife also bought her car here, and her car is serviced here too. I would strongly recommend this service center for the quality of work and the honesty of the shop people to anybody. More

Customer's time is the cheapest thing in this service. I came for a 60-estimated service 2.5 hours ago. And I am still waiting. I do not want free wifi, coffee, donuts, or to watch TV here - I ju service. I came for a 60-estimated service 2.5 hours ago. And I am still waiting. I do not want free wifi, coffee, donuts, or to watch TV here - I just want to have the job done and I want to spend Saturday with my family instead at Lexus of Clear Lake Service More

I love this dealership! I purchased my Lexus RX 330 at Clear Lake Lexus in 2004 and have used their service department there every 5000 miles for my scheduled maintence. My service manager, Ricky Walls Clear Lake Lexus in 2004 and have used their service department there every 5000 miles for my scheduled maintence. My service manager, Ricky Walls is always honest with me about the extent of service I need. He will save me money when there is an option. He goes out of his way to make my visits enjoyable and productive. I have no trouble getting a loaner car when the service exceeds 1.5 hours. They are so flexible with when I return the loaner too. My car has always been finished by the time given and it is always done to perfection! Love picking up the car and it is all washed and clean! Before I found Lexus of Clear Lake, I never quite trusted car dealerships....especially their service departments, but Lexus of Clear Lake has proven itself trustworthy for 8 years now...without a glitch! Recently I changed jobs and work in Northwest Houston, but I will continue to make the drive to Clear Lake to service my car. Once you find a company in which you can trust, you don't give that up easily. I am now ready for another car and I am not considering anything but a Lexus! I am a believer! Thanks to Ricky Walls and the whole service crew! More