Sterling McCall Lexus Clear Lake

New car purchase Glen Russum is our new car salesman. We are repeat customers. Our purchasing experience was great. Glen is very knowledgeable, experienced, and custom Glen Russum is our new car salesman. We are repeat customers. Our purchasing experience was great. Glen is very knowledgeable, experienced, and customer oriented. He wants to make sure your Lexus experience is 100%. Woody is my service advisor. He is great! From sales to service , Lexus has exceeded our expectations! More

Dash replacement Wished you would have noticed start button was cracked. With dash removed, perfect time to have replaced, would have saved me labor cost but you woul Wished you would have noticed start button was cracked. With dash removed, perfect time to have replaced, would have saved me labor cost but you would have made money on button More

Bad service i would like to just one have service work done correctly and within reasonable cost. I was not appreciative to have a $107 charge for a tire rotatio i would like to just one have service work done correctly and within reasonable cost. I was not appreciative to have a $107 charge for a tire rotation only to find out later it was a prepaid service, no refund was offered, ever. During the next service visit I found out my wheel lock key had been lost during the previous service. Oh and no service loaners ever seem available. Awesome experiences guys! More

they do great work and give top notch advice I have been there 3 times, each time received prompt, courteous service. A through review of the vehicle was performed, in addition to the maintenanc I have been there 3 times, each time received prompt, courteous service. A through review of the vehicle was performed, in addition to the maintenance I requested. Service review and advice are great and thus far I am very pleased with the work done. More

They got it done! Clear Lake Lexus got my deal done when the others would not even talk to me. They are professional and take the best care of their customers. Luis Clear Lake Lexus got my deal done when the others would not even talk to me. They are professional and take the best care of their customers. Luis Moreno goes the extra mile and exceeds all expectations. I will only do business with this dealer from now on. More

Amazing people amazing swrvice Mr. Shaw & AJ were amazing. I found the car I wanted online & went there last Sat. They treated me with utmost respect & made sure I was comfortable w Mr. Shaw & AJ were amazing. I found the car I wanted online & went there last Sat. They treated me with utmost respect & made sure I was comfortable with my decision. I was in & out in 2 hours! So impressed by their care & concern for me. They are consummate professionals & I'd drive from Conroe to Clear Lake again to buy a car from them! More

BAD SERVICE DEPARTMNT Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus Bad service department. We had a terrible experience yesterday 4/9/2015 for recall service. Will not recommend Lexus to anyone and will not buy Lexus ever again. Service adviser RYAN RODRIGUEZ made no attempt to speak with us and told us to reschedule because they were too busy. Brought in my Lexus IS250 for a fuel gasket recall that may cause fire. I had a 1030 appointment and brought someone to pick me up while car is the shop for an est 4 hours of work per letter received by Lexus. Arrived at 1015 and was told to wait for our service adviser RYAN RODRIGUEZ. 15 minutes passed and it was 1030 we checked in with the friendly receptionist and she told us he just stepped out and will call us up shortly. Ryan came and shouted for a Cindy with no response and left. I received a phone call with voice-mail that he was looking for us and called me Cindy. We walked up to the receptionist and told her what had happened and she went to get him and he was nowhere to be found. Told us to wait again. Another 15 passed and we asked for him again. He was busy with someone else. At this point we realized he skipped us. We ask for someone else to help us. Receptionist talks to him again and he walked out to the receptionist and told her to have us reschedule as they don't have a loaner available. I am baffled, we didn't need a loaner. I just came to drop the car off and I've been waiting 45 min to drop my car off. I asked for someone else or even a supervisor after the 4th attempt to just drop my car off and all I get was wait for Ryan who I overheard told me to reschedule. When I did get to talk to a manager. JESSE RODRIGUEZ he told me that he will take care of it and took down my number so he could call us when its done. Got a call at 1300 by Ryan called saying the car will be done tomorrow at noon. I asked for loaner and he says he is out of loaners. I ask to speak to Jesse the manager and he tried to get him for me and came with some excuse and told me that they will try to get a second team to have it fixed by today or find a loaner for me. Car was done at 1700 and picked it up. RYAN who I saw in his office didn't even want to see me, he made the receptionist give me the paperwork to sign. No explanation of what was done to the car. The paperwork shows they did more than one recall. When I dropped of the car I didn't sign anything. They didn't call me to tell me what was going too get done. I came in with the intention of looking for another Lexus while my car was in service and will never consider Lexus ever again. Lexus standards are higher than any other brand as they compete with BMW or Mercedes and this stint really shows they need to improve on their professionalism and customer service. I praise the receptionist for good service as she sensed that we were getting upset and trying not to show it. She went to get the manager when Ryan was too busy on the 4th attempt to have someone else to just accept the car for our appointment. Jesse the manager tried to get everything squared and would look for where the miscommunication occurred. I did not hear from him and see him. Really bad customer service. Will be looking to trade in car with BMW next. More

Service Always a wonderful experience with Ricky Walls as my service adviser! He listens to my concerns and has a loaner for me; he is the greatest! Always a wonderful experience with Ricky Walls as my service adviser! He listens to my concerns and has a loaner for me; he is the greatest! More

Excellent communication! Good Price! I purchased a Jaguar XK online from Lexus of Clear Lake. My questions were answered quickly, often after hours by the sales representative Johnny. I purchased a Jaguar XK online from Lexus of Clear Lake. My questions were answered quickly, often after hours by the sales representative Johnny. Since I was hundreds of miles away I had an independent inspection done on the car. The results of the inspection confirmed the car to be everything I was told, and even nicer than I expected. I would definitely contact Lexus of Clear again when looking for another special vehicle. More