Sterling McCall Lexus Clear Lake

Excellent service! I drive from Vidor Texas 2 hours to shop at this dealership. This is my second car from them. My experience has always exceeded my expectations. Thank I drive from Vidor Texas 2 hours to shop at this dealership. This is my second car from them. My experience has always exceeded my expectations. Thank you Lexus of Clearlake. Be sure to ask for David "Ranger" Morrow. More

Excellent Every step of the purchase was handled with great professionalism. Remarkable service provided by sales and finance. Loving my new vehicle. Will reco Every step of the purchase was handled with great professionalism. Remarkable service provided by sales and finance. Loving my new vehicle. Will recommend my friends and family. More

no bad experience I have owned three Lexus and have never had a bad experience at the dealership. The staff is always reliable and efficient in what they do. I have owned three Lexus and have never had a bad experience at the dealership. The staff is always reliable and efficient in what they do. More

Great experience! Just purchased a new (to us) Lexus and it was such an easy process from start to finish! Sales Associate Jonatan Abarca was courteous and respectful a Just purchased a new (to us) Lexus and it was such an easy process from start to finish! Sales Associate Jonatan Abarca was courteous and respectful and never made me feel less than knowledgeable because I was female. The first car I liked sold quickly so he helped me find a similar model with even more features. Within three days I left with my dream car!! Jonatan's excellent communication and efforts in making everything move quickly made for an extremely smooth process. We will definitely be returning to him and Lexus Clear Lake for our future vehicles. Ask him for and you won't be disappointed! More

I will never purchase another Lexus One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decis One of the reasons I bought a Lexus in 2015 was for it's so called "best customer service", which proved to be the worst. I bought a hybrid, the decision I've already regretted many times. It's battery died already twice and it took me 3 days to get a proper service the first time it happened. Customer service representatives NEVER call back. I'm making sure that none of my friends or relatives or co-workers will fall for the lie about "great Lexus customer service"! More

Lexus of Clear Lakes Really Cares 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire su 5.0 star rating 11/16/2016 We're from GA and were traveling in the area when our Lexus had a serious problem. The tie bar for the front right tire suddenly snapped and the tire was facing at a right angle to the left tire which was facing straight. The car was jumping, lurching and difficult to stop. We were fine but on the road in a small town late on a Saturday afternoon. We were able to get our insurance tow service to respond but now had to find a place to take the vehicle. I called the nearest Lexus dealership, Lexus of Clear Lake. Our Lexus that we had never had any problems with and with over 200K miles, was no longer under warranty. I spoke with Michelle and immediately, she wanted to know if we were okay and safe. She got the pertinent info and said to have the tow brought to their shop, they would expect us. After After 30 minutes the tow co. called to say they'd be there in 15 mins. Michelle also called to be sure we were okay and that we did have a tow or they would send someone. When we arrived at Lexus of Clear Lake, Michelle greeted us and said Sierra would take care of us but was tied up at the moment. Instead of having us wait, Michelle said she would get us started. Sierra soon took over and we were speaking with the Maintenance staff within 10 minutes. They were an excellent team, showed true empathy for our situation and did an outstanding job in getting us a Loaner vehicle and on our way quickly. We were treated as though we were as important as someone coming to buy a new car. We were treated as though we were a valued customer. We were treated as though our situation mattered to everyone at Lexus of Clear Lakes, TX. Thank You so much !!! More

Refreshing Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge an Mr , Martin sold us a New Lexus GX 460 . After being with Infiniti 25 years his honesty , along with attention to details, and superior knowledge and professionalism, of others Mercedes Infiniti BMW, as per our needs exceeded our expectation. Mr Martin should used as a training, module for new salesman. This dealership as whole is class act . We been looking for a year Satisfied Desmond / Dora Burnett GX 460 Owners More

Don't trust these liars . Never in my life have I ever dealt with a used car dealership as unprofessional, shady, and full of outright liars as with Lexus of Clear Lake. M . Never in my life have I ever dealt with a used car dealership as unprofessional, shady, and full of outright liars as with Lexus of Clear Lake. My wife and I were interested in purchasing a used Accord from the dealership, negotiated a price, applied on line and was approved, arranged the downpayment, and was told the paperwork was being FedEx-ed to us (we live in Austin).We arranged to have needed repairs done at a fellow Group 1 dealership, along with a pick up time, and the ability to turn in the rental car in Houston when we drove down. Well turns out, the dealership (without consulting us mind you) wanted to hit its monthly goal, so on the last day of the month the dealership turned around and sold it to someone else. So not only did the dealership lie to us, waste a week of our time, forcing us to start back and square one and pay for a rental car out of our pocket, but they also ran my wife's credit without delivering the promised goods. I know you aren't supposed to trust a used car salesman, and in this case it appears as if the dealership went behind the back of its salesman, which takes shadiness to a whole new level. I would not trust this dealership with your time, your money, or your credit as they are FLAT OUT liars. Do yourself a favor and go somewhere wear they do as they say, honor the contracts they write, or at the very least, tell you before they sell the car you thought you already bought. I cannot stress enough that this was not a verbal or handshake deal, the paperwork was ready to be signed, and these crooks sold it to someone else. Completely unbelievable. Avoid these crooks at all costs. Thanks for nothing. *Update: My wife was contacted by the GM Robert Shaw in an attempt to find us a better vehicle. More

Peter Miko is awesome Peter Miko was awesome he was so helpful in my purchase. I would recommend him for your new lexus. Thank you for all your efforts keep up the excellen Peter Miko was awesome he was so helpful in my purchase. I would recommend him for your new lexus. Thank you for all your efforts keep up the excellent work !!! More

Great service and product. I highly recommend Woody and Pete I had a cCadillac before this. Lexus quality and service are way superior! Woody Sweet and Peter Mikos are fantastic. I had a cCadillac before this. Lexus quality and service are way superior! Woody Sweet and Peter Mikos are fantastic. More