Sterling McCall Hyundai South Loop

My first Hyundai Car had issues and was supposed to be a brand new vehicle. Price wasn't fair, sales associate didn't explain features of vehicle. Everything felt rush Car had issues and was supposed to be a brand new vehicle. Price wasn't fair, sales associate didn't explain features of vehicle. Everything felt rushed and unfair. More

Very good experience overall I like this place. It is my second car there. People really friendly and didn´t have to wait a lot. Only bad thing was that the finance/buying overall I like this place. It is my second car there. People really friendly and didn´t have to wait a lot. Only bad thing was that the finance/buying process is not very good as they say they take care of payments but is not like that. Still waiting to the pay off check from the other vehicle. More

ms. i would like to thank everyone that helped me. i felt better this time buying a car. the sales floor was very tidy and clean. everyone was friendly. i would like to thank everyone that helped me. i felt better this time buying a car. the sales floor was very tidy and clean. everyone was friendly. More

South loop Hyundai I had great experience with buying new Hyundai Elantra and it was with the help of Benjamin Williams, Alonzo Allen, Justin Reyes and Mario( Sales pers I had great experience with buying new Hyundai Elantra and it was with the help of Benjamin Williams, Alonzo Allen, Justin Reyes and Mario( Sales person). They were helpful and gave right guidance for my purchase . Thank you More

Great customer service and a great deal on my 2016 Elantra. I was met immediately by Justin Tran and he worked diligently to find an Elantra in the color and extras that I wanted. He worked diligently in findin I was met immediately by Justin Tran and he worked diligently to find an Elantra in the color and extras that I wanted. He worked diligently in finding me discounts on the Elantra that had all of the features that I desired. It was a great customer experience and a great deal on the car. More

Amazing Deal Great salesman took plenty of time to talk and show me everything I needed to know about the 2015 Sonata sports I bought. He even help me look all ove Great salesman took plenty of time to talk and show me everything I needed to know about the 2015 Sonata sports I bought. He even help me look all over the lot to no avail to find my phone. I really did appreciate that when he could have neglected me and tried to get another customer thanks South Loop for having caring sales people in your company even down to the negotiation of our sales. More

Good Dealership The staff is friendly, but my saleswoman got irritated with me pretty easily, and she let that affect her demeanor toward me. She got me down to the p The staff is friendly, but my saleswoman got irritated with me pretty easily, and she let that affect her demeanor toward me. She got me down to the price I wanted in the end, though, so I'm satisfied overall. Once I pulled the trigger on the car I wanted, I had to wait a long time to meet with someone in the finance department to sign all of the papers (almost an hour of waiting alone). Although I walked in knowing which car I wanted, I was still at the dealership for almost 3 hours. Overall - I had a good experience at this dealership. More

Worst Car Buying Experience in History- Regrets! I regret giving my business, time, and hard earned money to South Loop Hyundai and ultimately Hyundai as this is one of their corporate dealers. W I regret giving my business, time, and hard earned money to South Loop Hyundai and ultimately Hyundai as this is one of their corporate dealers. Went to buy a car from an online ad on Auto-trader. Called ahead to make sure car was available and if they would honor online pricing. The rep on the phone told me to come in and they would take care of it. Got there and the car is unavailable, they wont honor the price because they don't know where that car is. So they ask what I am looking for and at what price. It happens to be the one in the showroom so they said we can have it. I confirm before they remove it for a test drive if the price they quoted is for this car. He assures me yes. Come back from my test drive and I'm ready to buy. He then tells me me that this is once I just drove is actually $2,500.00 more. If I wanted the original price they guaranteed me it would have to be another color and car.(our sales rep was a used car rep and they never allowed someone from the new cars to help us) It takes 5 hours for us to get to a price that both parties except. The manager never once introduces himself or comes to talk to us. Instead hides behind large tinted windows as the associates come to him and he sends 2-3 manager liaisons on his behalf. The manager liaison offers to give me tints and all weather mats if I agree and sign on the price after 5 hours of negotiations. After I sign they say they can only honor the tints or the mats because tints cost $300 and mats cost $500. (really ever heard of Amazon or Groupon) We agree on tints (with a manager liaison) and now it has been 7 hours and the finance department tells me that with a 780 credit score the best interest rate I get is 3.99%.Then tell me that they prefer not to use Hyundai Financing because they are horrible to deal with. So I ask for quote still to compare to the one from Wells Fargo. He goes into another office and 5 minutes comes back with a quote that is higher then 3.99%. I feel he manipulated the information to get that rate. Anyways now as we go to sign I look up and confirm the tints, and he (the financing guy) says according to his understanding they are not giving us tints or mats. At this point I am infuriated and my wife begins to cry out of frustration with these people. Then as we decide to walk away after 7+ hours at this place dealing with this and he(the financing guy) says " I feel bad for you too so I'll go ahead and take care of it." I signed on the price because they told me they were including tints and mats. Your not doing me a favor because your giving me half of what you promised. Also he states its ultimately his decision about selling the car to us. So why the heck did we spend our time talking to other people? The only nice thing was the last technician that stayed till very late to show us the features of the car. Besides him, everyone else was unprofessional, disrespectful, rude, and a liar. Don't trust anything they say. Would not recommend buying a car at this dealership. In 2015 the customer has more knowledge and access to information that reduces the need for long traditional negotiations. Ultimately in the future they will get rid of dealers since there are no "deals" to be made. Everything is a rebate of some short or a price deduction based on a specific qualification. The internet price reflects that for disabled war veterans who are recent college graduates who previously also bought another car from Hyundai. Never think you are getting a deal on a car. The prices are inflated to accommodate this annoying song and dance at a dealership. It disturbs me deeply to know that I went through that to get a car. I was frustrated that I had spent my entire day there, and therefore refused to leave with out a car. Knowing I would have been treated much differently at any dealership, I regret doing my business with Hyundai at South Loop. Ultimately i'm disappointed in my self for entertaining them in their circus. More

Awesome Exceptional!! I visited three dealerships before this one and the previous ones had terrible customer service. I was so thankful for the quality servi Exceptional!! I visited three dealerships before this one and the previous ones had terrible customer service. I was so thankful for the quality service and expertise. Staff worked extra hard to find a deal and payment that worked for me and I got a car that I love!!!! More

No Pressure Every thing went smoothly from start to finish. South Loop Hyundai definitely takes care of business. After having a rather unpleasant visit with ano Every thing went smoothly from start to finish. South Loop Hyundai definitely takes care of business. After having a rather unpleasant visit with another dealership, South Loop Hyundai was a very pleasant surprize. More