Sterling McCall Hyundai South Loop

Great experience Great dealership and great sales rep! The process was simple and I was able to lease a 2017 Elantra with ease. My sales rep Josh was professional and Great dealership and great sales rep! The process was simple and I was able to lease a 2017 Elantra with ease. My sales rep Josh was professional and the finance dept was great as well! More

Great sales guy Justin Tran was provided excellent service redeeming the Hyundai brand for us as repeat Hyundai purchasers. We appreciated that he was not pushy and w Justin Tran was provided excellent service redeeming the Hyundai brand for us as repeat Hyundai purchasers. We appreciated that he was not pushy and was knowledgeable about the products. More

Dishonest Service Department I cannot speak for the sales department of this dealership, but the service department is dishonest and manipulative. Brought my Tucson here for the 3 I cannot speak for the sales department of this dealership, but the service department is dishonest and manipulative. Brought my Tucson here for the 30,000 mile “factory required” service, which includes a number of fluid checks, filter replacements, oil change, etc. All listed on the website. When I checked my car in the service rep told me it would cost $270. He also recommended I do a fuel system service which would entail taking the fuel injection system apart to “clean it out properly”. $181. Since it’s recommended every 15,000 miles I agreed. When I picked up my car the total was $579 (includes tax). $181 for what turned out to be pouring an $8 bottle of fuel injector cleaner in my gas tank and running it for a bit, not taking anything apart as described, $270 for the factory required service, then $110 for all of the fluids they topped off, the oil change, and the filters they replaced that was advertised as part of the service. It turns out the $270 base charge is just the price to look at my vehicle; it does not include any of the services listed online. Extremely disappointed. Would not recommend. More

Good first time buyer experience. Overall a good purchase experience. Salesman I worked with is friendly and promoting the product in a proper manner. Have not had my first maintenance Overall a good purchase experience. Salesman I worked with is friendly and promoting the product in a proper manner. Have not had my first maintenance service yet so cannot comment their vehicle service department. More

Worest Buying Experience ever About a month ago I was doing research in preparation to purchase a car. While doing my research on Autotrader, I saw that the Hyundai Veloster turbo About a month ago I was doing research in preparation to purchase a car. While doing my research on Autotrader, I saw that the Hyundai Veloster turbo was listed at an extremely low price. Surely, there's a catch. The dealer is offering a dealer discount of $3854, and Hyundai is offering a discount of 2750. The MSRP for this car $23,845. Given that, the car's selling price should be $17241 plus ttl (doc fees). I go to the dealership last night, do the test drive and I like the car. The car isn't for me but that's a mute point. So I tell the guy I would like to purchase the car. I ask him what the out the door fees for this car would be. So, of course he doesn't know so he has to talk to his manager. He comes back with a piece of paper and on one of the lines there's "options" $3,000. I stop at the "options", and ask the salesman who is helping me, what options are on the car. The window sticker is clear as day and the stickers shows only two added features floor mats, and auto dimming rear view mirror. The salesman points to a piece of paper and says well the options includes the hyundai care package. I read the form in front of me. The care package includes.. Tinted windows Wheel Locks Nitrogen chip resistant Clear Bra "Free" First Oil Change Pin Strip Design 5 Years Roadside Assistance. So the car I am looking to purchase does not have tinted windows, it doesn't have a clear bra, and I doubt it has Nitrogen already in the tires. I don't care for a Pin Strip. Wheel locks are important but they generally only cost about $50. Free oil change that i have to pay for is not free. Hyundai cars come with Roadside assistance I believe. I tell the salesman i would like to decline that "option". He then explains I cant decline that "option". Of course I don't understand, if it's an option isn't optional. His response is well if you decline that option we have to reduce our dealer discount. Again I do not understand that. He says well we offer that dealer discount to off set the cost of the "optional" Hyundai care package. I explain to the salesman how, that absolute ridiculous. If that's the why don't you just offer the car with an $800 to $1000 dealer discount. He responds well one of the competitors, Ron Carter Hyundai started it and because of that they are unable to get customers to come to their store. The salesman can see I am annoyed so then he starts asking me questions such as well what is your ideal monthly payment. to which i respond it's not about monthly payment its the sales price. There's too many factors such as interest rate and term of loan so monthly payment is the last thing i am worried about. He goes in the office several times with new numbers, but the numbers still do not work. Then his manager in his infinite wisdom suggests that I just pay $1200 for the options. To which I respectfully reply I am not going to pay $1200 for something I do not find value in. I guess the salesman's manager got tired of him coming in his office so many times to close this deal. The manager then comes out, the manager ask me what's the problem i entertain him and explain to him the situation even though obviously he already knows. The manager brings out the final paper. The "Options" is removed however the dealer discount has been reduced by about 600. Horrible business practices!!! I have requested to speak to the general manager about this issue. I also called their corporate office but they pretty much said we will talk to them. A sales manager called, followed up with today and stated that the discount of $3,854 was contingent on certain options* being installed on the car. He stated that the discount without the options was less. However those options have not been installed on the car. the sales manager said well we just received the car and those dealer options* were going to be installed on the car. But the car was at the dealership last month. oh well. But what i found the most entertaining is that he said me purchasing the car for my mom is a "straw purchase"???...Which is illegal. Apparently it's against the law to purchase a car for someone else. So parents you're not allowed to purchase cars for your kids because it would be illegal. More

Great Deal I will look into another vehicle with this dealership in the months to come. People were great to work with. Sales manager was also a great person t I will look into another vehicle with this dealership in the months to come. People were great to work with. Sales manager was also a great person to speak to. More

There are honest GM's in the business Still :) I purchased a 2002 Infiniti i35 with only 58,000 from this dealership and had a great experience until the next day when I was driving along and the u I purchased a 2002 Infiniti i35 with only 58,000 from this dealership and had a great experience until the next day when I was driving along and the unthinkable happened. The temperature gauge went to red and all the lights came on and I was stranded by the side of the road in the middle of no-where. I called the salesmen Ken on his cell phone, he answered and had me call Hyundai roadside assistance. I eventually got the car towed to a service facility and it was determined that the radiator cracked and overheated and it needed a new engine. I was sick and was very stressed out. After going back and forth with the Used Car Manager, the GM - Sam got involved and made a very stressful situation, pleasant and fair. I paid for the towing and radiator repair that I authorized and towed the car back to the dealership and Sam traded the car "FULL VALUE" for another car in inventory. When I got to the dealership Sam personally handled the entire transaction and made it easy and fast. When he had the entire deal ready he had his top guy Stephen Raggette get me financed on a 2013 for 2.99%. WOW AMAZING I will recommend this dealer to everyone I know. More

New Car Purchase The salesman who handled my transaction was professional and courteous. The finance department was helpful and able to service my request. The deliver The salesman who handled my transaction was professional and courteous. The finance department was helpful and able to service my request. The delivery of the vehicle was above my quality expectations. Really an easy car buying experience. More

The price on the Website Is Nowhere near what you will Pay So there advertising a 2016 Elantra for 12,900. I call and speak to someone and they agree that is the price plus Tax, Title. So I drive the 30 mile So there advertising a 2016 Elantra for 12,900. I call and speak to someone and they agree that is the price plus Tax, Title. So I drive the 30 miles to buy a car. Quick test drive. Love the car. Then they take my car to evaluate for my trade in. At this point my salesperson tells me that I cannot get the car for 12,900. Ok. How much more are we talking about? An extra 3000 for South Loop dealer extras (free oil changes, clear coat, towing, etc.) I have no interest in that. Apparently it is not optional. Now I am pissed bring me back my car. They go and get the manager and he says I should have been told that on the phone....right. Can he give me 1500 dollars off? No I want the car at the price I agreed to. He is going to go see what he can do. I have been here for 2 hours now and I want my car but they are "getting it" I wait another 30 minutes and say I am going to call the police because they stole my car. Voila it appears. The manager never came back and I hit the road. I honestly hate this dealership with a white hot passion and will make it my mission to spread the word. More

Just so you knnow. It was awesome. The process was smooth and easy and Cheryl by far, made that happen. I would definitely recommend Cheryl to all my friends and famil It was awesome. The process was smooth and easy and Cheryl by far, made that happen. I would definitely recommend Cheryl to all my friends and family. Absolutely More