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Sterling McCall Hyundai South Loop
Houston, TX
658 Reviews
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Showing 658 reviews
August 11, 2016
Dealershi[ps I been to other dealerships and did not get the same respect as i did here, thanks it was a good experience. I will tell others about it. I been to other dealerships and did not get the same respect as i did here, thanks it was a good experience. I will tell others about it. More
by henry.c
Verified CustomerEmployees Worked With
2
August 09, 2016
Santa Fe Sport We received excellent service with Mark and he helped us with questions several days after we owned the car. He also kept items found in our 2013 car We received excellent service with Mark and he helped us with questions several days after we owned the car. He also kept items found in our 2013 car that we overlooked and returned them to us. Mark did show my wife how to use the GPS. I checked no but he did show her. More
by shevlinpatrick
Employees Worked With
Mark Rodriguez
August 08, 2016
Great place! Had a great experience, no pressure and very patience with us, showed us all the options we asked for and felt very welcome here. The buying process w Had a great experience, no pressure and very patience with us, showed us all the options we asked for and felt very welcome here. The buying process went smooth and they treated us very well during the wait process, everything was enjoyable More
by hectormov
Employees Worked With
Mark Rodriguez
August 06, 2016
Review Cheryl was great. She was nice, very straight forward and professional. The process of working with her was easy and smooth. She made sure everything Cheryl was great. She was nice, very straight forward and professional. The process of working with her was easy and smooth. She made sure everything met my needs and did a good job at explaining everything. More
by elizabethrosaken
Employees Worked With
Cheryl James
August 05, 2016
Honest sales people and a great dealership This is the only dealership that all the numbers were presented to me (with details) without me even asking. Stephen (the sales manager) and Doran (sa This is the only dealership that all the numbers were presented to me (with details) without me even asking. Stephen (the sales manager) and Doran (salesperson) are just great people, no gimmicks or sales pressure. They honestly just want you to have a car you are happy with at a price you are comfortable at. I will be back here to lease another car after this one and I cannot recommend this dealership enough! More
by leila.peyravan
Employees Worked With
Stephen and Doran
August 02, 2016
2017 Elantra Lease Leased a 2017 Hyundai Elantra Limited. Cheryl was very friendly and easy to work with. There seemed to be a lot of confusion regarding the leasing t Leased a 2017 Hyundai Elantra Limited. Cheryl was very friendly and easy to work with. There seemed to be a lot of confusion regarding the leasing terms, which made the process take longer than I would have liked. Altogether, things went smoothly. More
by cruzstpeter
Employees Worked With
Cheryl James
August 02, 2016
Crooked service department 1.0 star rating 8/2/2016 Taught my son a valuable lesson today - that many dealership service departments are crooked and to avoid them as much as 1.0 star rating 8/2/2016 Taught my son a valuable lesson today - that many dealership service departments are crooked and to avoid them as much as possible. We took his can in for a recall. I do all of my own maintenance and many repairs since I don't trust dealers. I only go for warranty and recall work. Got the car back along with a list of recommended services. These included replacing the "excessively dirty" (their words) air filter and cabin air filter. Funny, seems that I replaced the cabin air filter just 4 weeks ago (!) and the air filter 14K miles ago (Hyundai service schedule says to replace it every 30K). I challenged the service guy and asked him to bring out the mechanic. Naturally, he pulls out the completely clean cabin filter and can't explain the replacement recommendation. I pulled the air filter and he also conceded that while somewhat dirty - of course, since it been in use for a year - that replacement was not needed at this time. No apologies from either person, but then again why apologize for intentional acts? I then spoke to Aubrey the service manager. He agreed that neither filter needed to be replaced. There's no way to convince me that this was some random accident. It's an intentional attempt to take advantage of customers who won't know enough to challenge them. PLEASE learn at least a little about your car and its needs, or find a trusted person to help you. Many items are replaced on a schedule. Know that schedule and your car's history so you don't get screwed!!! FWIW we had a positive sales experience when we bought the car from this dealer 2 years ago, but trying to steal my money in the service department still gets them only the 1 star. UPDATE: I've changed my review from 1 star to 2 starts. The dealership general manager called me very soon after this review was posted. He apologized and said that written up the tech who did this. He also said that he's only been the GM for a few weeks and is trying to make improvements. I truly wish him luck. +1 star for a quick service recovery effort. More
by Robert A
Employees Worked With
Aubrey, Cedric, Trey
August 01, 2016
Awesome My husband and I bought a beige 2017 Elantra yesterday (07/30) and I had an amazing experience with Sam. He was transparent, addressed all my concerns My husband and I bought a beige 2017 Elantra yesterday (07/30) and I had an amazing experience with Sam. He was transparent, addressed all my concerns with honesty and professionalism, most importantly it didn't feel like I am dealing the xxxxx (that's how most sales rep act like). I highly recommend Sam, the process was very smooth and the price was fair. P.S: Mr. Stephen (sales manager) knows how to do business and captivate the customer. The best ever! More
by Diana S.
Employees Worked With
Sam Zeitouneh
July 29, 2016
Great experience Very easy and straight forward . I would recommend this dealership. Jack Rose is a kind man and is very interesting. I love my Sanata. It has loads of Very easy and straight forward . I would recommend this dealership. Jack Rose is a kind man and is very interesting. I love my Sanata. It has loads of safety features and highly recommend this product More
by sheilalopez911
Employees Worked With
Jack Rose
July 25, 2016
Kudos for Cheryl James I visited South Loop Hyundai this weekend and completed a new car purchase with Cheryl James, including a test drive, in 38 minutes. She is very profe I visited South Loop Hyundai this weekend and completed a new car purchase with Cheryl James, including a test drive, in 38 minutes. She is very professional as well as pleasant. Sat with Sales Rep "Sal" for awhile and came out with a great financing arrangement. Highly recommend for the best straight forward car buying experience. More
by lory.rogers
Employees Worked With
Cheryl James - Sales, Sal - finance
