Sterling McCall Hyundai South Loop

I dropped my car off at my scheduled appointment time, 8am for a oil change and tire rotation. My advisor Joseph, told me it'll be ready in 2 hours. I used the rideshare program to go home. I called the d 8am for a oil change and tire rotation. My advisor Joseph, told me it'll be ready in 2 hours. I used the rideshare program to go home. I called the dealership at 11:47am, well over two hours, to check on the status of my car. My car was still NOT ready. They told me it'll be ready in another hour. One hour passed and still no call. I called back again at 1:10pm, they told me the car was ready, at this point i wondered were they going to call me to let me know my car was ready. I waited for the Lyft to return to the dealership. All services come with a complimentary car wash and vacuum. When i arrived at the dealership i asked Joseph if my car was vacuumed. He said yes it should be. I get my car and saw that a mediocre job of vacuuming was done. To begin they only vacuum half of the car. The back was not vacuum at all and the front was barely vacuumed. Customer service is horrible. I did not get any updates about my car throughout the day, unless i was calling. More

My review is for the sterling mccall on the southwest freeway. I went in with my pre approval letter from capitol one. Test drove the vehicle I wanted to purchase and filled out the credit application. F freeway. I went in with my pre approval letter from capitol one. Test drove the vehicle I wanted to purchase and filled out the credit application. Five hours later they come back saying I needed 5,000 down payment that was a lie capitol one had already told me how much I was financed for. I knew they was shady when my sales person Aaron left for the day and had me with another money hungry sales person. They don’t even have the respect to call nobody back. If they was the last car lot on earth they would not get my money . And the manager Tim Harles needs to be fired cause he was in on it too. By the way I purchased a vehicle from finnegan the very next day and I’m so glad I didn’t give them my business. More

My last review was deleted but im here again. They tell you to come in for Out the Door price, and wanted me to deposit money with no guarantee that I will get my money back under certain conditi They tell you to come in for Out the Door price, and wanted me to deposit money with no guarantee that I will get my money back under certain conditions. Once im inside they are all friendly but when I asked I dont want to pay a deposit when I got the OTD we came to no agreement and walked away without saying another word. More

i came to the dealership on april 30th due to three recall service on mmy hyundi tucsan dealership did those service recalls ( as per dealership i suppose ) suggestted cabin/ enginen filerts replacem recall service on mmy hyundi tucsan dealership did those service recalls ( as per dealership i suppose ) suggestted cabin/ enginen filerts replacement for $119.00 which i paid. got clean bill of health on car.. guess what the same evening air conditions stop working .. after receiving clean bill of car health report ... i went back on saturday may 7 th .. dealership was closing early asked me to vome today monday may 9th ... now suddenly my perfectly awesome air conditioning system got issues ... just to detect issue i have to pay $167 ... and than dealership may determine what be my final cost of repar ... this dose not look honest ethical driven morally working dealership to me why suddenly right after the recall free service repair and on their suggestion only i spend $119 to change 2 filters , and suddenly my perfectly working AC is now blowing air from xxxx ? when i brought my concern the service manger was not polite but extreemly disgustingly rude; claiming he got ONLY HONEST PEOPLE WORKING AND I AM "NOT ALLOWED " TO MAKE SUCH ASSERTION NOR DARE TO SAY THOSE WORDS AS IN MY FEED BACK " sounds exteemly fishy funny shady and more like a con artist mafia joint where u better dare to watch u words and must not state any geniune questions why AC not working right after the repair u dealership just did ? thats why i think this location is nothing but bunch of dishonest disgusting rude con artist liars and others should watch out before allowing their cars to be subject of such treatment so more money can be squesed out of u since that is the only guiding moral drive of a con artist is indeed shane on the owners of this dealership and indeed shame on hyundi that they allow such meager greedy shameless con artist to work under hyundi banner may be hyundi overall are zero morals no business ethics entity i hope i be proven wrong by fixing my car and working AC and no ithet new issue created out of gruduge ... otherwise no action means i am victiim of finest organised shameless greedy conartist .... ????? More

In the service department Mark Alas was incredibly informative, simplifying things in a way I could understand, and providing sound advice. informative, simplifying things in a way I could understand, and providing sound advice. More

Sam was a great salesman. We had a heated discussion in the beginning because of the add on fees, and then being told the car was sold when we weren't just agreeing with the We had a heated discussion in the beginning because of the add on fees, and then being told the car was sold when we weren't just agreeing with the add-on fees and going with it. Finally got them to accept a deposit on the car and put $500 down on my American Express. Signed it a certain way that offended the person reviewing the receipts. So yeah, they don't want to do business with me now. More