Sterling McCall Ford

Car violated and disrespected at Sterling McCall Service!!! First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extend First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extended wait for my car. Their people (Juan the shuttle driver and Andrew my service guy) were great with customer service. But as I'm driving home, I noticed one thing... -My mileage when dropping it off was 21,638 (I wrote it down because I have a mustang and am constantly worried about someone taking advantage of my car), mileage out was lied about. Said 2 miles more on paper that I signed at the end but before my car was given back to me. The real mileage was 21,693. That's a 55 mile difference!! Not to mention a blatant LIE! (I even took pictures with time stamps once I exited the highway and parked, so there is no way in 15 minutes I could have put that mileage on in traffic at 6:30pm on a weekday. I'd have to average a speed of 137.5 MPH to accomplish that... in Houston traffic) -Where the xxxx could you go in Houston that is almost 60 miles away? Certainly not just around the block to test the suspension that they fixed, where the problem was only going over speed bumps. -How the xxxx do I know an employee didn't take it home or out to lunch? I certainly want to see the video surveillance of my car on the lot to see how long it was gone. -What was a full tank when I dropped it off, minus only 14 miles on trip A, was down to 3/4 of the tank. -The average miles per gallon was 13 MPG; NOT NORMAL as I consistently average 29/30 on the highway, and 24 overall. -I had reset the trip mileage and gas mileage estimate prior to surrendering my car. I dropped it off with 14 miles on the trip, got it back with almost 70 miles on it. That means the average mpg for those 70 miles was 13 MPG. -Again, also evidence of the long distance drive. This was in addition to the tire tread in the back being down a little bit more than the front. -Their employee(s) took my car for a joyride, ran it hard, possibly sped through red light cameras or tolls, which would give me even more evidence behind my case. -They also fully detailed the car to cover up. Nice touch. So how do I know they didn't damage my car and the real reason to keep it a day longer to fix the damage? I don't know, and am now paranoid about that, too. **What does all this mean? Is this a normal amount of testing, you ask? My uncle, a mechanic for 30 years, said my suspicions were on point. He said this is excessive and abusive. (Why didn't he do the work? It's less than 3 years old, and completely covered by the warranty. But good question.) It is absolutely disgusting to employ people that take advantage of customers. Y'all assumed you could get by because some young girl wouldn't be as into her car as I am. Well, we all know what happens when you assume. You messed with the wrong chick. In conclusion, if you want your car violated by strangers, by all means take it to this service department. More

Quoted me a price, but when I arrived to capitulate and pay it without any haggling, tried to jack it up for various xx reasons. After talking to the sales manager, it's clear this is their policy. Avo pay it without any haggling, tried to jack it up for various xx reasons. After talking to the sales manager, it's clear this is their policy. Avoid. More

WONDERFUL! WONDERFUL! WONDERFUL! After having a WONDERFUL! WONDERFUL! WONDERFUL! After having a horrible car shopping experience at Planet Ford in Spring, TX. (5min. from our house) I decided to WONDERFUL! WONDERFUL! WONDERFUL! After having a horrible car shopping experience at Planet Ford in Spring, TX. (5min. from our house) I decided to continue looking for a new car online. I found my 2010 Ford Flex at a dealership down in Beaumont however, quickly found out that this car could be transferred to their "sister dealership" in Houston - Sterling McCall Ford (off 59 and Hillcroft). I called Sterling McCall and was transferred to Todd. I cannot say enough how great of an experience my husband and I had dealing with Todd. He quickly turned this bad car buying experience full of road blocks into a very pleasant one. He was very easy to work with, honest, friendly and funny...and made our car buying experience a great one. Todd was so friendly and was not your typical car salesman - he made you feel like a friend. My husband and I had to bring our 3 kids with us to the dealership for the final sale - Todd allowed our girls to hang out with him while we signed our paperwork - our kids had a blast!!! We cannot thank Todd enough for this wonderful experience. We will be sending all of our friends and family over to him and we will never do another car deal anywhere else. WORTH THE DRIVE FROM SPRING!!! Thank you Todd!!! If you need a new or used car... go to Sterling McCall Ford and ask for Todd Lux. You won't be disappointed... More