Back

Sterling McCall Buick GMC

Houston, TX

4.3
322 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

Directions

By Type

Showing 322 reviews

June 08, 2023

Always professional, efficient, and courteous. Service top notch. Nice deals for service never a hassle. More

by Olandice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan
Jun 12, 2023 -

Sterling McCall Buick GMC responded

Thank you for being our customer, we appreciate your kind words!

June 07, 2023

Outstanding Performance work done as always everyone is very friendly and outgoing the wait time is very short More

by Davilasimona41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Jun 10, 2023 -

Sterling McCall Buick GMC responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 05, 2023

Keith Mack , Clay Vanatter and Carlos were all awesome. These guys took care of me from start to finish. I have even called Keith 2 times since I drove off and he picked up on first ring each time. If you More

by Towen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mack Clay Vannatter
Jun 10, 2023 -

Sterling McCall Buick GMC responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 02, 2023

Best place to take your business and get what you actually want for the right price They have very respectable staff and they took great care of me while there More

by Audi man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Jun 10, 2023 -

Sterling McCall Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 31, 2023

The dealership is nice but the lack of shuttle service and no longer providing Ubers or loaner vehicles while your car is being serviced is inconvenient. Checking in after booking an appointment online is More

by charlene.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Bass
Jun 05, 2023 -

Sterling McCall Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 19, 2023

They do not honor their warranty policy or the Magnuson-Moss Warranty Act. We were still within the 30 day period where we were told to bring it back if there were ANY issues and they accepted it, More

by mmorales912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arce
Apr 19, 2023 -

mmorales912 responded

👎🏻

February 08, 2023

My wife and I car shopped for two days. We drove all over Houston to different dealerships. I was getting tired of the games such as bait and switch, "let me go talk to my manager, waitin More

by Phill407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamsen Lim
Feb 10, 2023 -

Sterling McCall Buick GMC responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

January 14, 2023

These people go above and beyond to ensure the satisfaction of every customer. There is an entire team of people here, each eager to help in every way possible, until the customer is secure in the More

by hmsk82091011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Darvell, Jay, Digital AirStrike, Luis Guerra
Jan 18, 2023 -

Sterling McCall Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. We hope to be of service to you again in the future. Best wishes, Sterling McCall Buick GMC

January 06, 2023

No one follows up! Call, call, call at first but no follow up! 1 star! More

by Missedtoyotafj
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Josh and shey
Jan 09, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize that your calls have not been returned. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

November 29, 2022

Craig the service director doesn’t care about loosing customers. His words, not mine! Pathetic! More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig
Nov 30, 2022 -

Sterling McCall Buick GMC responded

Thank you for your feedback about you experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper General Manager Kcooper@group1auto.com

Nov 30, 2022 -

Steph responded

My experience was far from great. I called in to inform the service director that I was misdiagnosed for one. Secondly I paid for windshield wipers & I can guarantee that I didn’t receive them. Lastly when my tires were rotated they didn’t update the sensors. So when I thought my front tire was low it was actually my back tire. Highly unacceptable & I just wish one day mechanics would stop trying to manipulate women when they get their cars serviced. When I spoke to the director he had no input to offer except ‘what do you want me to do’. To add insult to injury he threatened to hang up on me when I said maybe he should check his dumb xxx mechanics work next time. I won’t return with my business.

...
23
...