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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.3
320 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 320 reviews

October 24, 2024

Every time I go to maintain my car, I will encounter all kinds of troubles. More

by tailang0426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
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Oct 26, 2024 -

Sterling McCall Buick GMC responded

Thank you for letting me know about the troubles you’ve had with your car maintenance. That’s not the experience we want for our any of our customers. Can you please contact me so I can make this right? I couldn’t find your name in our database, but I’d really love to hear back from you at kcooper@sterlingmccallbuick.com. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

October 18, 2024

This was the easiest car buying experience. I would definitely recommend to friends and family More

by nykei10b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Digital AirStrike, James Arce, Luis Guerra
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Oct 20, 2024 -

Sterling McCall Buick GMC responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

October 16, 2024

Stay away from the service department. They are rude, unprofessional, and don’t know how to repair their own vehicles. Mike, the service manager, told me to go to another dealership since More

by Kashmoosa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Oct 19, 2024 -

Sterling McCall Buick GMC responded

Kashmoosa2, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication from service. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

October 16, 2024

They served us with great hospitality. they were able to give me a appointment for a issue i had with my car. More

by Richie Pathiyil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arce
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Oct 19, 2024 -

Sterling McCall Buick GMC responded

Hi Richie, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2024

Our Salesman Jaysen Lim, was very helpful in the process. Easy to work with and will love to recommend to everyone who is looking for a new or used vehicle. For the dealership maybe we can speed up the proce More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Non of this guys help me out
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Oct 17, 2024 -

Sterling McCall Buick GMC responded

Hi James, thank you for yo ur kind review; we are happy to pass along your comments to the team here at Sterling McCall Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2024

They replace the fuel filter but did not reset the fuel life filter makes me think they did a half job More

by Ramirezmoving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy
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Oct 17, 2024 -

Sterling McCall Buick GMC responded

Ramirezmoving, We apologize for the inconvenience caused by your recent service experience regarding the fuel filter. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

October 13, 2024

Mr Basil Khan, our service advisor always takes good care of us during our visit to your dealership. More

by nirmalsurendranmenon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan
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Oct 18, 2024 -

Sterling McCall Buick GMC responded

Hi, we're happy you found Basil to be so supportive during your experience here at Sterling McCall Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 11, 2024

Jay is knowledgeable and professional! The total experience from walking in to driving out was exceptional! Thank you Jay. More

by jdziekan001@gmail .com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Report | Print
Oct 13, 2024 -

Sterling McCall Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2024

Excellent customer service. Assistance and after sales service. Thanks to Jay and Basil for your great assistance and accommodation. More

by Danny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay and Basil
Report | Print
Oct 13, 2024 -

Sterling McCall Buick GMC responded

Hi Danny, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2024

Friendly staff, great customer service! The service advisor was attentive and patient, when my truck was ready he took his time to go through the items that were addressed on my vehicle. Fo More

by Jose Eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Marin
Report | Print
Oct 12, 2024 -

Sterling McCall Buick GMC responded

Hi Jose, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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