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Sterling McCall Buick GMC

Houston, TX

4.3
322 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 322 reviews

October 20, 2023

Service Representative was professional and took care of everything completely with no delays. This dealership continues to be great and courteous! More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 24, 2023 -

Sterling McCall Buick GMC responded

It's wonderful to hear that the service representative was professional and ensured that everything was taken care of without delays. Consistent great service and courtesy are valuable qualities of any dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

I wouldn’t recommend anyone to buy a car here let alone get a vehicle serviced here. I was spoken to like I was a child. Josh didn’t check his facts before opening his mouth. More

by Tee
Service Time
Recommend Dealer
No
Employees Worked With
Josh G
Oct 19, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the interaction you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper General Manager

October 17, 2023

Great service give a shout out to advisor Fofana one the best advisors out there More

by alkat58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fofana
Oct 19, 2023 -

Sterling McCall Buick GMC responded

We're delighted to hear that you had a great service experience, and we appreciate your shout-out to advisor Fofana. We'll be sure to convey your kind words to Fofana. Your satisfaction is our top priority, and we're here to provide excellent service for all your automotive needs!

October 16, 2023

Staff is always helpful and considerate. They make a promise and follow through, means a lot! More

by Duneganricky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay and John
Oct 17, 2023 -

Sterling McCall Buick GMC responded

It's wonderful to know that the staff at Sterling McCall Buick GMC is consistently helpful and considerate and that they keep their promises. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 15, 2023

Armid Rahmanovic is very helpful, knowledgeable of the features of the truck and show me around the parts and service department. More

by Clariphil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armid Rahmanovic and Juan Rodriguez
Oct 17, 2023 -

Sterling McCall Buick GMC responded

We're delighted to hear that Armid is very helpful and knowledgeable about the features of the truck. It's great that he took the time to show you around the parts and service department. Your satisfaction and understanding of your vehicle are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

October 12, 2023

Excellent service and compassionate customer service reps. Representatives are professional and sensitive to your needs. More

by easy15e77004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Faharn
Oct 13, 2023 -

Sterling McCall Buick GMC responded

We are glad to hear that you experienced excellent service and compassionate customer service from the representatives. Thanks for sharing your thoughts!

October 07, 2023

Incompetent service department. Waited thirty minutes for a service advisor to greet me, even called them from my vehicle. No one came out to check me in so I left. More

by ktex
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobody., James Arce
Oct 18, 2023 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the inconvenience and lack of service you experienced in our service department. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com

October 04, 2023

Easiest car purchase I've ever made. Salesman and everyone else was very knowledgeable and efficient. Will be recommending them moving forward. More

by djky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Vannatheer, James Arce, Luis Guerra
Oct 05, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

Called and requested quotes for a part and service. Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra cha More

by empoo8063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Arce, Luis Guerra
Oct 03, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper, General Manager

September 30, 2023

Excellent service from all departments. Basil Khan is on point with his handling of issues. More

by ijackson44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Khan
Oct 03, 2023 -

Sterling McCall Buick GMC responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Basil went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

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