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Sterling McCall Buick GMC

Houston, TX

4.3
323 Reviews

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 323 reviews

February 01, 2024

The used truck I bought had 2 minor issues that the salesman said could be repaired by their service department. So I bought the truck and left it there thinking it was going to be fixed. Four days lat More

by Benorta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Smith, Digital AirStrike, James Arce, Luis Guerra
Feb 05, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced in the attempt to service your vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager

January 31, 2024

I have all of my vehicles serviced here they are very good, I plan to purchase my next Denali from this dealership More

by stephenmarkcaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arce, Luis Guerra
Feb 02, 2024 -

Sterling McCall Buick GMC responded

We're honored to be your go-to service center for all your vehicles! It's fantastic to hear that you've had positive experiences with us, and we look forward to assisting you with the purchase of your next Denali. Thank you for your loyalty, and we can't wait to serve you again for your future Denali purchase!

January 26, 2024

Representatives are professional - establishment is clean - well dressed - military discount - quick and effective service - welcoming More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Jan 30, 2024 -

Sterling McCall Buick GMC responded

We appreciate your positive feedback! It's wonderful to hear that our representatives are professional, the establishment is clean, and you found the service quick and effective. We're also glad to offer a military discount. Thank you for choosing our services!

January 25, 2024

Excellent customer service and always try to solve your problems or find the best solution to solve the problem. More

by alan.mgrossman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Rodriguez , Digital AirStrike, James Arce, Luis Guerra
Jan 26, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Made us wait after driving and hour and half. Tried to add extra charges, had them removed. Agreed on value of my trade prior to arriving, the only reason I drove that far, then had to haggle o More

by aussiesgirl58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Jan 29, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Sterling McCall Buick GMC responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. KC Cooper General Manager kcooper@sterlingmccallcadillac.com

January 18, 2024

Johnathan from the service department was great! He diagnose and repaired a leak in my Yukon all in 1 day!! Another GMC dealerships wanted me to leave my SUV with them for at least two days just t More

by Eunice MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Jan 23, 2024 -

Sterling McCall Buick GMC responded

We're thrilled to hear about your positive experience with Johnathan from the service department at Sterling McCall Buick GMC. It's great that he diagnosed and repaired the leak in your Yukon in just one day, providing efficient service. We're glad you gave us a try, and we appreciate your feedback. Thank you for choosing us for your Yukon service needs. We're here to assist you!

January 17, 2024

Took entirely too long to complete the purchase. Didnt seem to care about your time. More

by DaniCapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Guerra
Feb 05, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the long wait time during your sales visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@sterlingmccallbuick.com. I look forward to speaking with you. Kimono Cooper, General Manager

January 16, 2024

Very professional. Always polite and helpful. Service performed in a timely fashion. Comfortable waitin area. More

by wdreyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, Luis Guerra
Jan 18, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

Very professional and courteous staff. They took the time to explain every options for my needs. From service dpt to sales, sales manager, and finance rep where very helpful at all times. More

by Marnie Alonzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, sales mgr and Antoine sales person, Digital AirStrike, James Arce, Luis Guerra
Jan 18, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a positive experience with our professional and courteous staff. The fact that we took the time to explain all options for your needs, from the service department to sales, sales manager, and finance representative, is a great testament to our commitment to customer satisfaction. Congratulations on your new vehicle!

January 10, 2024

What can I say Motor + Transmission both out in 2yrs brand New Car brought April 2021. Thank God for Warranties but I've never experienced anything like this I guess this was a COVID Car 😂😆. I think G More

by danapruitt34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, Luis Guerra
Mar 28, 2024 -

Sterling McCall Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize that your experience with the Buick GX has been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

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